Hotel Santa Chiara

Recent Reviews: 161

• User:Ian J

  Trip type: Couples

  Well worth a visit.

  13 Apr 2026

  A lovely hotel…..location , room (we were in 211), cleanliness , breakfast and overall service was excellent and we would happily stay there again if/ when we return to VeniceThe only disappointment was the evening dinner at the sister hotel Stern…..despite the best efforts of the receptionist and waiter the overall experience did not live up to expectation and we did not consider it value for money. Alex Massari, Direttore generale at Santa Chiara Hotel, responded to this review Dear ianjL435NH,Thank you so much for your wonderful review and for choosing Santa Chiara Hotel during your visit to Venice! We are truly delighted to hear that you enjoyed your stay in room 211 and that our location, cleanliness, breakfast and overall service met your expectations. It means a great deal to our entire team to receive such kind words.We apologise for the disappointment you experienced during dinner at Palazzo Stern. Your feedback is very valuable to us and we will share it with the team there to ensure the dining experience better reflects the standards we strive to maintain across all our properties.We truly hope to welcome you back to Venice in the future and we will do our best to make every aspect of your stay, including dinner, a truly memorable experience!Warm regards

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• User:Moi1986

  Trip type: Family

  Outstanding

  05 Mar 2026

  This hotel is worth every star beyond 5*!We were not only blown away by the level of quality but the service matches*.We are travelling mother and son, a twin room was provided with able space for getting dress, with excellent coffee making facilities.This hotel is luxury in every aspect. The shower is a rain shower with more than enough room to spend a whole day enjoying just the bathroom. There was a separate dressing area. One minor recommendation, there is no full length mirror for getting dressed. We know ladies love a twirl.The rooms were modern whilst elegant. Ample plugs and lighting.Breakfast was ample even for a continental. You can fill up toast pastries. We took cookies back to the room for post exploring tea and coffee. Everything is ordered to the table. The service was excellent from the youngest team members.Only one day when the younger lady and younger gent wasn’t serving we found the older chap in the restaurant staff didn’t listen to a word we say. We got almost nothing we asked for. We have two minor dietary, mother cant have orange and I cannot have dairy. We got both served to us despite a long detailed outlay.So be precious if you have any intolerances. I asked specifically for soya milk and got dairy. Each other time it was great, the young man so professional and the young lady so friendly.Having booked through a travel agent as a package I am still shocked how affordable the hotel is. Watching hundreds of tourists scramble luggage on vaparetto and bridges the fact you arrive off the bus into the hotel and on an evening can have a more peaceful walk. Plus no matter where you’re exploring all the stops are at your fingertips. The staff from top to bottom are friendly and clearly well trained. Some of the highest caliber staff in the city, would put any of the bog brass 5* hotels up for competition. Alex Massari, Direttore generale at Santa Chiara Hotel, responded to this review Dear Moi1986,Thank you so much for taking the time to share such a comprehensive and kind review of your recent stay with us. We are thrilled to hear that you and your mother felt "blown away" by our quality and that our location served as a convenient base for your Venetian adventures.It is particularly rewarding to hear your praise for our younger team members; I will be sure to share your compliments with them, as they take great pride in providing professional and friendly service.We also sincerely appreciate your constructive feedback about the full-length mirror and about the breakfast service, please accept our sincerest apologies for the lapse in service you experienced regarding your dietary requirements. We take food intolerances very seriously, and it is clear we missed the mark on that occasion. Rest assured, we will address this with our restaurant management.We are delighted that, despite this, you found our hotel to be a "hidden gem" of affordability and luxury. We would love the opportunity to welcome you and your mother back in the future for an even more seamless experience.Warm regards

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• User:Departure41997859098

  Trip type: Family

  Perfect Location, Stunning Views & Wonderful Service

  01 Mar 2026

  We were absolutely blown away by the most ideal location of Hotel Santa Chiara. It’s just a few minutes’ walk from Venice Santa Lucia railway station and right in Piazzale Roma, which made arriving and departing completely stress-free — especially with young children.The transport connections couldn’t be more convenient. The People Mover, bus terminal, water taxis, and vaporetti are all just steps away. It’s also perfectly positioned for walking into the centre of Venice, making everything feel easy and accessible.Our room was perfect — spacious, spotless, beautiful, and extremely comfortable. We had stunning views over the Rio Novo and Piazzale Roma, which made our stay feel even more special. The beds were super comfortable, and the bathroom was fantastic with great amenities.The staff were truly wonderful — friendly, welcoming, and always helpful. They even arranged a visit to a Murano glass factory on our behalf, which was a fantastic experience and much appreciated.Breakfast each morning was delightful, with fabulous views towards the Grand Canal. The selection was excellent, and the fruit, granola, and yoghurt quickly became our family favourite — the perfect start to each day.We had wanted to visit Venice for so many years, and staying here made our trip truly delightful from beginning to end. We’re so glad we chose this hotel — it exceeded our expectations in every way.Overall, Hotel Santa Chiara offers the perfect combination of location, comfort, and friendly service. We would absolutely stay here again on our next trip to Venice and would be very happy to recommend this hotel to others. Alex Massari, Direttore generale at Santa Chiara Hotel, responded to this review Dear Departure419978599098,Thank you so much for your glowing review and for choosing Hotel Santa Chiara for your long-awaited visit to Venice!We are absolutely thrilled to hear that our location made your family trip stress-free. We know that traveling with young children requires extra convenience, and we are glad that our proximity to the Santa Lucia station, the People Mover, and the vaporetto lines served as the perfect gateway for your adventures.It is wonderful to know that you enjoyed the "stunning views" from your room and that our breakfast overlooking the Grand Canal provided a delightful start to your mornings. We take great pride in our historic setting and modern comforts, so hearing that your room was "perfect and spotless" is the best feedback we could receive.I will be sure to share your kind words with our entire team. They will be so happy to hear that the Murano glass factory visit they arranged for you was a highlight of your stay!Thank you for your high recommendation. We truly look forward to welcoming you and your family back to your Venetian home in the near future.Warmest regards

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• User:Nisha V

  Trip type: Family

  Convenient location for sight seeing in Venice

  26 Nov 2025

  The rooms were very comfortable and spotlessly clean. The location was excellent—right opposite the water bus stop, which made getting around Venice incredibly convenient. The train station is also conveniently located just outside; this may be a little noisy for some but it did not bother me . The hotel is also just a short canal bridge away from the shopping mall, KFC and other amenities, and the tourist office.The breakfast was delicious and overall everything about the stay was very good.My only small issue the TV was not a smart TV and we were limited to what we could watch and there was that there was no hot water kettle or tea making facilities in the room, only a coffee machine. However, when I asked, the staff kindly provided pots of hot water, which I really appreciated.A great stay in a lovely hotel!

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• User:Hindali79

  Trip type: Couples

  Home away from home

  08 Nov 2025

  We checked in for 2 nights in a Deluxe Double Room, Canal View (Canal Grande) it was very nice pleasant room . Staff are super friendly offering all way to help out all day. room all amenities are available and room is super clean. The only downside in the bathroom that the shower room is very small, although it has a separated bath. I shall suggest they merge both for more convenance. The location is superior and breakfast room makes you feel home.

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