Jw Marriott Venice Resort & Spa

Recent Reviews: 2588

• User:BBAALY

  Trip type: Family

  A James Bond–Style Arrival to a Peaceful Island Retreat

  19 Apr 2026

  Our stay at JW Marriott Venice began in the most unforgettable way - with a private water taxi transfer arranged by the hotel from Venice Airport. The ride felt straight out of a James Bond movie, gliding across the lagoon and setting the tone for a truly special stay. The hotel handled all transportation seamlessly, making arrival completely stress-free.We stayed in a Junior Suite with terrace for three nights, and the room was impressively spacious, clean, minimalist design with simple décor. The private terrace added a relaxing touch, perfect for unwinding after a day in Venice. The bed was exceptionally comfortable, and we enjoyed excellent sleep throughout our stay.Breakfast was a highlight, offering a wide variety of choices. We especially loved sitting outdoors in the garden area, which provided a peaceful and scenic start to each morning.The resort itself is located on a private island, giving it a unique sense of space and tranquility. There’s plenty of room to walk around, explore the landscaped grounds, or even ride bicycles. Despite its secluded feel, the hotel offers a complimentary shuttle boat to and from San Marco, running frequently during the summer. This made it very convenient for shopping and dining in the city while still enjoying a quiet retreat.The facilities are excellent. The adults-only rooftop pool was a standout, with beautiful views and a bar/restaurant where we enjoyed drinks and light bites. The family pool is also well-designed, which was long, spacious, and not overly crowded. Service was consistently strong. The concierge team was particularly helpful, assisting us with restaurant reservations (very useful as we don’t speak Italian) and arranging our private water taxi transfer to Venice Santa Lucia train station on departure.Overall, JW Marriott Venice offers a perfect balance between city access and resort-style relaxation. It’s an ideal choice for those who want to experience Venice while escaping the crowds at the end of the day.

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• User:Tom352VD

  Trip type: Business

  A true disgrace!

  13 Apr 2026

  This hotel has been such a disappointment! The interior spaces, from the lobby bar to the rooms, have almost no local influence and look exactly the same as a Marriott in New Jersey or in Houston at the airport. It's totally anonymous and it feels anything but Italian - old moquettes, old bathrooms, old corridors. And then the gastronomy has been a true disgrace.We spent five days on this island and the lack of food during the evening was a major problem, as there is obviously no alternative in walking distance. The bar in the ground floor served no food, the roof top bar served no food, almost all restaurants were closed (with a full hotel!) and the only outlet which actually was serving food and was open for dinner, on floor 4, was totally overcrowded, very disorganized and had a 2-hour waiting time for dinner. Can you imagine? In a hotel that is located on an isolated island? Over 250+ rooms and the management only plans with a tiny restaurant for all clients. Seriously? While charging us 450 usd a night? I totally understand if I was at an Ibis at 90 euros per night, but definitely not for a hotel with a 5-star pricing. Just a terrible place.Also the rooms are in a very bad state and are all far from granting a 5-star standard - you can only have a shower if you are sitting in the bathtub because there is no upper shower head holder, the AC is very noisy during the night and if you switch off ventilation the rooms become very cold.It's been a really bad experience in a pseudo luxury environment. We all have felt thoroughly unwelcome and nobody has been interested in our satisfaction, nobody felt responsible for providing clients with solutions and there was no manager visible or available. And while the line staff is super friendly and tries always its best, they are all 21 to 25 years old and cannot really change things. Especially as everyone was always under pressure running all over the place.A hotel to avoid and a hotel to escape from. Do not come. Melissa Paggiaro, Guest Services / Front Office at JW Marriott Venice Resort & Spa, responded to this review Dear Tom352VD,Thank you for taking the time to share your feedback.We are truly sorry to read that your stay did not meet your expectations. At the same time, we would like to kindly highlight that the design of JW Marriott Venice Resort & Spa reflects a more contemporary style, intentionally different from the traditional Venetian aesthetic. This is a distinctive element of our property, complemented by one of the most unique panoramic views over the skyline of Venice.We understand that this concept may not align with every personal preference.We are also sorry to learn about your experience regarding the dining offer. We fully recognize how important availability and organization are, especially given the location of the resort, and we acknowledge that this aspect did not meet expectations during your stay. Your comments have been shared with our Food and Beverage team for further review.Regarding the room and facilities, the discomfort described, and your feedback has been addressed with the relevant teams for follow up.Finally, we truly appreciate your kind words towards our team members. Their dedication and attitude are something we value deeply, and we are disappointed that this was not enough to positively impact your overall experience.While your stay did not reflect your expectations, we thank you for your feedback, which remains very valuable for our continuous improvement.Kind regards,MelissaGuest Experience & Quality Manager

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• User:SOGRISONI

  Trip type: Family

  Very desappointing expérience

  13 Apr 2026

  The property does indeed benefit from an exceptional setting, but this advantage cannot mask deep shortcomings, both in terms of infrastructure and service. The facilities are clearly aging and poorly maintained, and the overall experience is far from the level of quality one would reasonably expect given the advertised positioning and pricing.Our stay was marked by a series of unacceptable issues: alarm clocks not reset after previous guests, faulty automated curtains repeatedly opening on their own despite our reports, and completely ineffective air conditioning. These elements reflect a clear lack of attention to detail in room preparation and technical maintenance. More concerningly, these repeated problems were met with no serious action or appropriate response from the staff. For instance, the only “solution” offered in response to these ongoing disturbances was a few herbal tea bags—an entirely insignificant gesture that perfectly illustrates the gap between the issues experienced and the level of care provided to guests.The Sagra restaurant unfortunately reflects the same insufficient standards: poor service quality, disorganized operations, and an overall condition of the venue that is entirely inconsistent with the claimed level of luxury. Here again, the experience falls well below expected standards.The handling of the security deposit also raises serious concerns regarding the establishment’s practices. It is unacceptable—and potentially legally questionable—that a guest must repeatedly follow up and even threaten formal legal action to recover a several-thousand-euro hold more than a week after departure. The explanation given, attributing the delay to banking processes, does not withstand verification and suggests either a lack of understanding of procedures or an attempt to deflect responsibility.Finally, the proposed compensation—three access passes to the indoor pool—appears entirely disproportionate to the inconvenience suffered. It further demonstrates a lack of regard for guests and an inability to properly assess the impact of the issues encountered.Taken as a whole, these elements indicate that the hotel’s management is not implementing the necessary measures to ensure a level of quality consistent with its stated commitments. This accumulation of failings directly calls into question its operational standards and responsibility.In conclusion, this was a deeply disappointing experience that seriously raises questions about the management and overall seriousness of the establishment. Melissa Paggiaro, Guest Services / Front Office at JW Marriott Venice Resort & Spa, responded to this review Dear SOGRISONI,Thank you for taking the time to share such a detailed account of your recent stay.While we are pleased to know that you appreciated the unique setting of JW Marriott Venice Resort & Spa, we are truly sorry to read that your overall experience did not reflect the level of quality and care you rightfully expected.We sincerely regret to read of the inconveniences you encountered in your stay. These are clearly not in line with our standards, and we fully understand how frustrating it must have been to experience repeated issues without a satisfactory resolution. Your feedback has been shared with our Engineering and Housekeeping teams for immediate and thorough follow up.We are equally sorry to learn that the response provided during your stay did not meet your expectations. We regret that our gesture, intended to express our apologies and offer you moments of relaxation through access to our spa facilities, including the indoor and outdoor pools overlooking the lagoon and the wet area, was not appreciated as intended.With regard to your experience at Sagra, we regret that both service and overall organization did not meet expectations. Your comments have been addressed with our Food and Beverage team to ensure a more consistent and refined experience moving forward.Concerning the deposit, we fully understand your frustration. While release timings are dependent on banking procedures, we acknowledge that the process should have been handled with greater clarity and support. This aspect has been reviewed internally to ensure improved communication and follow up.Your feedback is extremely valuable, as it highlights areas where we must continue to improve, both in terms of operational execution and guest care.We are truly sorry that your stay did not reflect the standards we strive to deliver and hope to have the opportunity to welcome you again in the future, providing you with a far more positive and seamless experience.Kind regards,

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• User:Caitlin R

  Trip type: Family

  Disappointing

  26 Mar 2026

  First off I have to say the staff here was amazing- so kind and helpful! The grounds itself are beautiful! Gym and spa were great!However, we have stayed in several JW Marriotts and the rooms were disappointing they are dated and worn. Carpet needs to be replaced in rooms and halls, tables and chairs were marked and scrapped, the bed frame was upholstered and ripped in spots.The worst part though was the smell! The hotel has these diffusers all over the hotel and the smell is that of dead roses it’s aweful! It is so powerful you can smell it outside the property before you even go in. I’m asthmatic so it really bothered me. When asked the staff said all JW uses these diffusers which I know not to be true as we have been at several and have never smelled this. Our room was okay because ac was broke so smell didn’t permeate but our other family members room was so bad they asked to move but the new room smelled just as bad. Very disappointing as the property grounds are beautiful and the staff is amazing! Roberto Aresti, at JW Marriott Venice Resort & Spa, responded to this review Dear Catilin R,Thank you for sharing your feedback about your stay with us in the Isola Delle Rose! We are truly happy to know our staff and our ground were a great highlight during your stay with us, and also our SPA and gym were first and appreciated from your side!We are sorry to hear you did not appreciate the fragrance which characterize our resort and is the most loved one by our guest, since is also on sale in our Dispensa shop resulting one of the most sold products of the island! It is not from dead roses but extracted directly from the roses which grown in our resort, which make it incredibly unique in the world, as we would like to be! The scent is different but the supplier is the same of other JW Marriott all over the world, anyone has his own one to protect his identity as we proudly do.Thank you once again for all the room's feedback, which we will take into consideration and sharing with the team in order to keep our level to the high standard we provide!With kind regards,Roberto ArestiDirector Of RoomsJW Marriott Venice

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• User:vasiliki t

  Trip type: Couples

  More 4 star than 5

  26 Mar 2026

  I was a little disappointed with this property. First, the instructions on how to find the dock for the free shuttle to the property aren’t clear. They should read that you enter where the taxi stand is and the dock is on your right. When you arrive at the property there is no one at the shuttle to help with your luggage. You must take them up to the hotel yourself and there are some stairs that need to be negotiated. The reception staff are very nice and helpful. The rooftop restaurant is good and the staff is wonderful especially Frank who was very knowledgeable and friendly. Also the staff at breakfast were amazing. However I feel that this is more a four star property than a five star. Roberto Aresti, at JW Marriott Venice Resort & Spa, responded to this review Dear vasiliki t,Thank you for sharing your feedback after your stay at our Isola Delle Rose! We are glad to hear that overall, you had a pleasant time with us, with our team members in Sagra, Cucina and reception taking care of all your needs! We are on the other hand sorry to hear you had some difficulties with our shuttle service, which with a simple phone call can be sorted out having all the details. We are also disappointed we've been unable to assist you promptly with the luggage suitcase when you just arrive, we will definitely improve this aspect to provide an higher level of service!With kind regards,Roberto ArestiDirector Of RoomsJW Marriott Venice Resort & SPA

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