Hotel Excelsior

Recent Reviews: 1406

• User:20sale

  Trip type: Couples

  Outstanding attention to detail, especially Simone the concierge!

  20 Sept 2026

  This resort has a wonderful amount of attention to detail and Simone shines outstandingly in that category! He genuinely cares for guests with the utmost precision in listening as well as overall professionalism. Alessandro, Roberta, & Claudia all stand out as well in getting to the point of meeting your needs.Honorable mention goes to Giada, Alvise, & Anze. All of the water taxi drivers were amazing.There was one front desk employee who needs some growth and development. Hopefully in time he will improve. The buffet and breakfast to order meal was excellent. The kitchen staff were stellar and the drink/bus people were great.The biggest disappointment was the bar on the main level. It was as if a bunch of college boys who were looking to “work” for the summer only and then get back to school (even though the summer was already over). The 90 Euro bill which included only 1 drink and 2 salads with chicken was absolutely insane and a huge disappointment. The lettuce was frozen to boot. Our bar experience so turned us off that we cancelled our special dinner plans for the next night in fear that the same after breakfast team and/or food might waste our time and money.Overall experience was pleasant. Rosanna Panno, Owner at Hotel Excelsior Venice Lido Resort, responded to this review Dear Guest,Thank you very much for your review!We are delighted that you enjoyed your experience at Hotel Excelsior Venice and truly appreciate your kind support.We look forward to welcoming you back very soon!Warm regards,Edvaldo BritoGeneral Manager

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• User:roger g

  Trip type: Couples

  Amazing - 5 stars all round!

  06 Sept 2026

  Truly 5 star, great visit with my wife. If you arrive by boat its the most amazing entrance, certainly dont see that with most hotels. The service was great and the hotel exceptionally grand. The only improvement could be more staff serving drinks around the pool as it seemed that one or two staff were rushed off their feet, however they did a good job. Would certainly return. Rosanna Panno, Owner at Hotel Excelsior Venice Lido Resort, responded to this review Dear Guest,Thank you very much for your review!We are delighted that you enjoyed your experience at Hotel Excelsior Venice and truly appreciate your kind support.We look forward to welcoming you back very soon!Warm regards,Edvaldo BritoGeneral Manager

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• User:VALENTIN_0258

  Trip type: Family

  Mixed Feelings

  01 Aug 2026

  The hotel has partially renovated rooms so they are at least offered. We had a double room with balcony overlooking the sea on the sixth floor the renovation refer to the bedroom and entrance area, but not to the bathroom. The bathroom was like old tiles, which have cracks, as well as a sink with a crack in the bowl.The room was otherwise very nice, the room service such as turn down service reads to be desired, once was completely forgotten means the towels not exchanged and the glasses that are on each bedside table were not renewed the next morning, but simply left standing.We stayed at this hotel for the last time in 2024, the restaurant on the terrace was really excellent at the time, which you can't talk about anymore.The hotel offers a shuttle service to Venice to St. Mark's Square. This has always been the case, however, because of driving away. The captains' lunch break is the last return trip at 9:00 p.m. in the evening, i.e. if you want to go to dinner in the city, you either use to leave earlier and be ready at 9:00 p.m. or you have to book an extra taxi for the return trip.Overall, the hotel staff, and I don't mean the reception and the concierge, seemed totally overwhelmed. This was also noticeable at breakfast, where the service only really ran much faster after warning.Actually very pity, because the location of the hotel directly at the Lido with a view of the Adriatic is just very beautiful ExcelsiorVenezia, Proprietario at Hotel Excelsior Venice Lido Resort, responded to this review Dear Guest,Thank you for taking the time to share your feedback and for choosing to stay with us again.While I am pleased to know you appreciated our unique location and your room, I am truly sorry that several aspects of your stay did not meet your expectations, particularly the consistency of our housekeeping, restaurant and breakfast service.Your comments have been shared with the relevant teams, as they provide valuable opportunities for us to improve. We genuinely appreciate your feedback and hope to have the pleasure of welcoming you back for a much-improved experience.Kind regards,Edvaldo BritoGeneral Manager

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• User:OFM2025

  Trip type: Family

  Beautiful Reputation, Disappointing Reality

  01 Aug 2026

• User:Elane S

  Trip type: Couples

  Disappointing

  21 Jul 2026

  I booked Hotel Excelsior for my husband’s birthday. I booked a Premium Room, but unfortunately, the room and bathroom do not look as elevated as in marketing photos (no decorative pillows, no couch, different style shower). I asked for champagne and a cake in our room for a surprise for my husband. The cake (very lovely) came late and I also had to follow up for the champagne. Additionally, I asked multiple times to reserve a cabana via email and it was not confirmed. I have been instructed to go down and speak with the beach club tomorrow morning. I think the exterior of the property is beautiful and the staff is friendly, but it is severely lacking the level of service that I assumed the hotel would provide. I would also be cautious as rooms do not resemble what is marketed online. I do not know if I would reserve this hotel had I known otherwise that we would be in an older room and that service would be so lacking. Rosanna Panno, Proprietario at Hotel Excelsior Venice Lido Resort, responded to this review Dear Guest, Thank you for taking the time to share your feedback. I am truly sorry that the beginning of your current stay did not start well. Allow me to clarify a few points. Our Concierge team confirmed your cake request; however, the champagne was not part of the confirmed arrangements. Regarding the beach cabana, the requested information was provided prior to your arrival, but we did not receive your confirmation to finalize the reservation.As discussed upon your arrival, you were accommodated in the category you reserved. Nevertheless, in an effort to enhance your experience, we were pleased to offer you a beach cabana complementary, and a room relocation, despite being almost fully booked, which you kindly accepted.As your review was posted after your first night, before experiencing the remainder of your stay and the measures our team put in place to address your concerns, I sincerely hope you may reconsider your overall impression at the end of your visit.We wish you and your husband a wonderful remainder of your stay and a very happy birthday celebration.Kind regards,Edvaldo Brito General Manager

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