Metropole

Recent Reviews: 1725

• User:Carly T

  Trip type: Couples

  Stunning Hotel Stay!

  20 Sept 2026

  Absolutely stunning hotel in the heart of venice! My husband and I had an incredible stay here. The staff were extremely attentive, kind and accommodating. We felt like royalty! The details of the decor were impeccable. I almost didn't want to leave the hotel because it was so luxurious. The breakfast every morning was a delightful experience in itself with the gorgeous assortment of food and the beautiful garden seating. I can't say enough about this hotel! I have already recommended it to all my family and friends.

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• User:R U

  Trip type: Couples

  Dishonest bar man

  13 Sept 2026

  Lovely hotel and pleasant staff, however and unfortunately there was a dishonest bar man, I ordered grey goose vodka which was expensive after about 3 drinks I noticed him pouring a cheaper brand and when he bought it to me I asked if it was grey goose which he replied yes, I told him I see him pouring the vodka from a different bottle he went away and come back with another drink and apologise and said he made a mistake which I don’t believe, this shows a lack of respect for paying guests, I couldn’t trust this hotel so would not go back.

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• User:Sabine H

  Trip type: Family

  noisy room

  10 Sept 2026

  Just staying at the hotel Metropole. Booked a room with garden view - room is nice but directly above the airconditioning system for the entire hotel. Pretty noisy, even with closed windows!! Talking to the reception did not help at all - they were not very helpful in finding a solution! The only thing they offered me was changing to the executiveroom with canal view at full charge. So if you book a garden room at the hotel make sure it is not the one above the aircondition system! Metropole Hotel Venezia, Direttore generale at Hotel Metropole, responded to this review Dear Sabine H,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Metropole Venezia.We are pleased to know that you appreciated your garden-view room and found it comfortable. However, we are sincerely sorry to learn that noise affected your experience and prevented you from fully enjoying the peaceful atmosphere we strive to provide for our guests.We regret that the room's proximity to the hotel's technical systems caused discomfort and that the solution proposed by our Front Office team did not meet your expectations. Providing attentive and personalized assistance is a priority for us, and we are sorry if you felt unsupported during your request.Our hotel is housed in a historic Venetian building, where room locations and layouts vary considerably, making each room unique. While many guests appreciate the views overlooking our enchanting Citrus Garden, we understand that tranquility is equally important, and we apologize that this was not the case during your stay.We truly value your comments, as they help us improve both our service and our communication regarding room allocation. Should you decide to visit Venice again, we would be delighted to personally assist you in selecting the room category that best matches your preferences. Whether you are looking for maximum tranquillity, a specific ambiance, or one of our rooms with magnificent lagoon views, our team will be happy to guide you toward the most suitable choice and ensure a more enjoyable experience. Our hotel offers a wide variety of room types and views, each with its own distinctive character.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide an experience that better reflects the high standards of hospitality for which Hotel Metropole is known.Kind regards,Chiara VisentinDoS – Assistant ManagerMetropole Hotel Venezia

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• User:Maryam S

  Trip type: Couples

  Horrible horrible hotel I

  07 Sept 2026

  We stayed at hotel metropol for 5 days. This was the most uncomfortable weird place that we could have imagined. I don’t know who gave them 5 star, they don’t deserve more than 1.For starters everything in the hotel is in a state of decay. They advertise it as antique but really they are all falling apart. The walls are covered with multiple fans on the second floor on a wall paper that is supposed to be gold coloured but is so dirty that it looks like gray. The third floor is even worse there are at least 100 crucifixes on the walls. The bed was extremely uncomfortable and hard. The floor under the bed was covered with a thick layer of dust. The worst part was that there was flea in the bed which after I killed it had fresh red blood in it. Despite all these they did not change our room. I asked another couple who were from New York and they also had hard bed and were very uncomfortable with the ambience. ABSOLUTELY HORRIBLE. Would never recommend it to anyone. The only saving grace is the staff especially Al who is a gem of a staff. He should be at the Ritz and the back yard garden. But even these are not enough to give the hotel more than one star. Absolute waste of money and no comfort Metropole Hotel Venezia, Direttore generale at Hotel Metropole, responded to this review Dear Maryam S,Thank you for taking the time to share your feedback following your stay at Hotel Metropole. We are genuinely sorry to read that your experience did not meet your expectations and that you left feeling disappointed.At the Metropole, we offer a highly distinctive hospitality concept, where antique furniture, historical collections and more than 2,000 decorative art pieces are an integral part of the hotel's identity, creating what many guests describe as a "Cabinet of Wonders" atmosphere. Among these collections are antique fans and crucifixes displayed throughout certain areas of the property, as part of our heritage and museum-like character. However, we fully understand that such a unique aesthetic may not resonate with every traveler, and we respect your personal impression.That said, we are particularly concerned by your comments regarding the cleanliness of your room, the dust you reported under the bed, and especially the presence of an insect. Please accept our sincere apologies for the discomfort this caused. Cleanliness and guest wellbeing are priorities we take extremely seriously, and your remarks have been shared with our Housekeeping and Maintenance teams for immediate review and further investigation.We are also sorry to learn that the comfort of the bed did not meet your expectations. Guest comfort is central to the experience we strive to provide, and we regret that we were unable to find a satisfactory solution during your stay.While it saddens us to read your overall assessment, we are grateful for your kind words about our team member: we will be delighted to share your compliments with him, as recognition such as yours means a great deal to our staff.Feedback, especially when critical, helps us improve. We would welcome the opportunity to learn more about your experience and review the circumstances in greater detail. Should you wish, please feel free to contact us directly.We are sorry that Venice and the Metropole did not leave you with the memories we would have hoped for, and we thank you again for your candid comments.Kind regards,Chiara VisentinDoS – Assistant ManagerMetropole Hotel Venezia

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• User:laxitivve

  Trip type: Couples

  General Review

  03 Sept 2026

  The location was brilliant for sightseeing. The hotel atmosphere was good . Staff were friendly and very helpful. The room was ok and kept very clean.However the drinks were very expensive and if you wanted to use the spa it would cost 200 euros for one hour. Drinks and meals outside the hotel are more reasonably priced Metropole Hotel Venezia, Direttore generale at Hotel Metropole, responded to this review Dear laxitivve,Thank you very much for sharing your experience and for choosing Hotel Metropole Venezia.We are delighted to read that you appreciated our privileged location, which allows guests to explore the beauty of Venice just steps from the city's most iconic landmarks. It is also wonderful to know that you enjoyed the atmosphere of the hotel, found your room clean and comfortable, and experienced the warm hospitality and helpfulness of our team. Your kind words are truly appreciated and will be shared with our staff.We also thank you for your observations regarding beverage prices and spa access. We understand that perceptions of value can vary, particularly in a destination such as Venice where guests have a wide range of dining and wellness options available. Our prices reflect the quality of the ingredients, the unique setting of our bars and restaurants, and the personalized service that we strive to offer. Similarly, our spa experiences are designed to provide an exclusive and intimate wellness journey in a private and tranquil environment.Nevertheless, we value your feedback as it helps us better understand our guests' expectations and continuously refine our offering.Thank you again for your balanced review. We hope to have the pleasure of welcoming you back to Hotel Metropole Venezia for another memorable stay in the future.Kind regards,Chiara VisentinDoS – Assistant ManagerMetropole Hotel Venezia

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