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Novotel Venezia Mestre Castellana

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Novotel Venezia Mestre Castellana

locationMestre, Venice (and vicinity)

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About Novotel Venezia Mestre CastellanaAbout Novotel Venezia Mestre Castellana

Location

The family-friendly business hotel is very well situated just a few minutes away from Mestre railway station and connected to Venice by a comfortable shuttle service (fees apply, timetable and bookings at the reception desk). Also right next to the Castellana motorway exit, the hotel represents a convenient starting point for visiting Venice and its wonderful surroundings. Guests will find links to the public transport network and a bus station within a 5-minute walk and Venice and its many sights, including St. Mark's Square, Rialto Bridge and La Biennale art exhibition, are roughly 10 km or a 15-minute drive from the hotel. Marco Polo Airport is approximately 10 km from the hotel.

Facility

215 double rooms are located on 8 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, safe, currency exchange service, cash machine and drinks machine are available. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, medical assistance, room service (for a fee), a laundry service, a coin-operated laundry and a page service. Bicycles can be kept in the bicycle storage area. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and include a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can relax and enjoy the sun loungers and parasols provided. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including golf, motorboat rides, a gym and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novotel Venezia Mestre Castellana Amenities at Novotel Venezia Mestre Castellana

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

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      Newspaper kiosk

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      Pets

    • -

      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Children's Entertainment

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      Children's Pool

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      Golf

    • -

      Gym

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      Indoor Pool

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Speed Boating

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      Sun loungers

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      Swimming Pool

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

150 m

City Centre

1 km

Train Station

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

613

Very Good

1282

Average

583

Poor

164

Terrible

118

Recent Reviews: 2760

  • User:thedutchess2003

    Trip type: Family

    A brilliant stay! Thank you to all and thank you to Simon the pool guard. What a wonderful man and brilliant hotel

    rating28 May 2026

    This has been an incredible few days here at the Novotel. The rooms have been comfortable, clean and spacious for our family. The staff have been wonderful, welcoming us and attending to our every need. The hotel is within a 4 minute walk to the bus stop with a ten minute trip into town. From here we took a 10 minute train into Venice. Perfect for getting in and out of the city. One evening we ate dinner at the restaurant in the hotel, it was excellent and the met the tastes of both adults and children.The added bonus of the pool was brilliant and a special thank you and mention to Simon the pool guard. He was wonderful with our three year old, he took the time to chat to her, get her toys to play with in the water and showed her how to clean the pool and measure the temperature. He was a real asset to the hotel and made coming back to the hotel at the end of the day very special. Thank you Simon.Thank you to everyone at the Novotel hotel for a fantastic few days. We will be back! Marco Majolino, General Manager at Novotel Venezia Mestre Castellana, responded to this review Dear thedutchess2003,Thank you for taking the time to share your wonderful experience at Novotel Venezia Mestre Castellana. It is truly gratifying to know that you found your stay to be brilliant and that our team, especially Simon at the pool, contributed to making it memorable for your family. We appreciate your kind words about our comfortable and spacious rooms, as well as the welcoming service provided by our staff. Our location indeed offers convenient access to Venice, which enhances the overall experience for our guests. We are also pleased to hear that you enjoyed dining at our restaurant and that our menu catered well to both adults and children. Thank you once again for your positive feedback. We look forward to welcoming you back for another fantastic stay in the future.Michele Napolitano - Guest Relation Manager

  • User:Dan B

    Trip type: Family

    Great Novotel Hotel

    rating27 Nov 2025

    An excelent hotel and also the personal is exceptional. Our help at the breakfast, Lady Olga was very nice.The room is very clean and very large, the hotel is close from bus and Lidl. Marco Majolino, General Manager at Novotel Venezia Mestre Castellana, responded to this review Dear Dan B,Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel accommodating and our staff, particularly Lady Olga, to be exceptional. Your feedback about the cleanliness and spaciousness of your room is greatly appreciated.Michele Napolitano - Guest Relation Manager

  • User:Dejan G

    Trip type: Family

    Amazing espresso....

    rating16 Nov 2025

    The hotel is in a great location with a huge parking lot, just what we were looking for. The rooms are extremely clean, although the furniture is quite old and needs to be renovated. The staff is extremely friendly. The breakfast is standard with a coffee machine that makes amazing espresso - after all, we are in Italy, right? Marco Majolino, General Manager at Novotel Venezia Mestre Castellana, responded to this review Dear Dejan G,Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the location, cleanliness, and friendly service provided by our staff. Your comments about the furniture will certainly be noted for future considerations. We appreciate your positive remarks about our breakfast offerings, especially the espresso. We strive to provide a pleasant experience for our guests and look forward to welcoming you back in the future.Michele Napolitano - Guest Relation Manager

  • User:Oana D

    Trip type: Friends getaway

    Olga the best in class!

    rating30 Oct 2025

    Very good services , good breakfast and the staff was helppful, especially Olga. She is the best !!! We will come back for sure Marco Majolino, General Manager at Novotel Venezia Mestre Castellana, responded to this review Dear Oana D,Thank you for your kind words about our staff and services. We are thrilled to hear that Olga made a positive impact on your stay. We look forward to welcoming you back in the future.Michele Napolitano - Guest Relation Manager

  • User:Joshua N

    Trip type: Solo travel

    Worst hotel experience.

    rating24 Oct 2025

    This is the worst hotel stay I've experienced in my entire life so far. First of all, the rooms are poorly maintained. I arrived in the afternoon and decided to have a cup of coffee from the little beverage station in the room. I used the creamer which didn't change the coffee I had. The coffee remained black and at the bottom was a slimy blob stuck. Before I forget, the water in the room wasn't replaced and so I had to go to the Lidl store to buy water for the rest of the days I was there. Additionally, my room wasn't cleaned despite putting out the door tag request for house keeping. Remember the cup of coffee that was had a slimy blob of creamer? That cup stayed next to the beverage station until I left! I cut my stay after 3.5 days and I kid you not, that cup was still there! There was plenty of lint allover the room and again, this was despite the request for the room to be made up. I thought maybe it was just a one off but I left a little piece of grape branch on the bed side table and it was there.Don't even get me started on the breakfast buffet. Recycled food especially the fruits. Pastries could be understandable but fruit and eggs? That's just a recipe for disaster! You're better off eating outside of the hotel. The lifts take long to get your designated floor and there's a delay in them opening up. Lastly, the staff were very cold, rude and unfriendly. It was only when I mentioned that I was an ALL Accor member that my request for late check out was granted. Overall, a nasty experience. I wouldn't recommend anyone to book with them.

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