Panada

Recent Reviews: 1901

• User:Venture25886354086

  Trip type: Couples

  Bed bug under the pillow and unacceptable handling of the complaint

  26 Sept 2026

  We stayed at Hotel Antico Panada on 27 August 2026.Shortly after checking in, we found an insect consistent with a bed bug underneath one of the pillows. We immediately photographed and filmed it and reported the matter to reception.We were told that no other room was available and were transferred at around 00:15 to Hotel Diana opposite the hotel.The following morning, we asked for a refund for the second night because we no longer felt comfortable continuing our stay. The request was refused, as was our request for compensation for the inferior replacement room.We consequently left and did not use the second night.The incident itself was serious, but the way the complaint was handled was equally disappointing. Everything described above is supported by photographs, video and written correspondence.It was the worst hotel exprience I've ever had ! Worst breakfast ever !

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• User:abdulla_bin

  Trip type: Family

  Shocking Conditions – We Left Immediately

  08 Sept 2026

  Extremely disappointing experience. I arrived with my family and found stained towels, rubbish in the bathroom, insects, and cleaning waste left in the corridors and common areas. The hygiene was unacceptable. We left shortly after receiving the room and did not stay. Despite this, I have not received a refund. I cannot recommend this hotel, especially for families. Please check recent reviews across several reliable platforms before booking. The photos show the condition we found.

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• User:Maria S

  Trip type: Family

  Severe hygiene issues (cockroaches) and completely ignored by management

  31 Aug 2026

  I recently stayed at the Hotel Antico Panada in Venice and left feeling incredibly disappointed. While the location of the hotel is admittedly convenient for accessing St. Mark's Square, the standard of cleanliness and customer service was completely unacceptable.During my stay, I faced a severe hygiene issue involving cockroaches in my room, alongside a total lack of basic room cleaning. I brought these unsanitary conditions to the attention of the front desk staff while on-site, expecting a swift resolution or a room change. Unfortunately, nothing was done to address the problem during my stay.Since checking out, I have sent multiple emails directly to the hotel management and their parent group (San Marco Hotels) to seek an acknowledgment of these issues. Shockingly, the hotel administration has completely ignored my messages and refused to respond to my emails.I had to rely on Expedia to intervene just to get a partial refund (through Expedia, not the Hotel) for the poor conditions. While the location is central, I cannot recommend a hotel that suffers from pest issues, fails to clean its rooms, and completely ignores its paying guests when things go wrong. Look elsewhere for a cleaner and more professional stay in Venice.

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• User:lawrence c

  Trip type: Family

  Bed Bug Alert!

  15 Jul 2026

  I should have known that when we dropped off our bags prior to 2:00 PM check in that this place was going to be hellacious!They have no secure area for luggage storage so you just leave it in the lobby and pray that it’s there when you return.The Air conditioning in our room was horrible and barely worked.we sweated inside almost as much we did outside.The room had one tiny exchange for the whole room and little cold air came out of it.Our room was filthy and showed throughout including the bathroom which had pubic hairs on the floor. The shower was a hand shower that was broken so it would spray horizontally when turned on. Room has not been remolded since probably the hotel was originally built.The rude staff won’t even acknowledge us at the front desk because they truly hate Americans or they hate their jobs. I’m thinking probably a combination of the two . I found Bed bug stains on the wall by the bed which really has me concerned. Mattresses are spring mattresses and extremely old. The only light that worked was the chandelier and it had 3 burned out bulbs. Speaking of electrical, the switches were hanging out of the wall which had me worried that the place was going to burn down while we slept. We had only one outlet in the entire room to use for phone charging etc…That one outlet was in the bathroom. Unbelievable that in the 2020’s we have a hotel that is trying to function in the 1920’s.The internet signal was so poor , that we had to walk to Starbucks to plan our next leg of our trip . We couldn’t even watch TV without it freezing up every few minutes. I communicated my concerns with the front desk and the reply I got was that they were looking into this stuff instead of an apology!They now about the bed bugs and so does Expedia but chose to do nothing!Overall disgusting and I’m shocked that Expedia would even partner with this place ! #Expedia #bedbugs#venice

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• User:Dreamer35978711607

  Trip type: Business

  Don’t stay there!

  09 May 2026

  A horrible place. Dirty, in desperate need of renovation and unfriendly staff. The guys working at the front desk seem to hate their customers, don’t expect any kind of help from them or even a simple greeting. The breakfast is a disgrace as well. Their location is outstanding and that is the only explanation why they still have guests. Don’t stay there!