Best Western CTC Hotel Verona

Recent Reviews: 1417

• User:amandaaF7384ZJ

  Trip type: Family

  Don’t Let The Public Areas Fool You - Upstairs is like being in a different hotel!

  17 Sept 2026

  We have just returned from a week in Italy where we stayed at the CTC Best Western Hotel. The hotel is located approx 15 minutes ride into Verona Centre. Externally the hotel isn’t particularly attractive and is located off the busy highway more or less on an industrial site. There are a couple of supermarkets nearby but let’s just say we wouldn’t have wanted to do the walk.Our first impression of the hotel on entering was very pleasing, it was bright, clean modern and very airy. After such a pleasing first impression this was soon dampened when the lift opened to reveal a very dated corridor. We had booked a family room and on entering my first comment was “shall we see if we can change hotel”. Once again the room was very dated, the taps in the bathroom look like they were from the late 70’s. There were rust marks on the side of the bath and the mastic under the shower shield was embarrassing. We decided to stay put as we would be in the room for such a short time.Our room was equipped with a safe but be warned, it isn’t secured or bolted down. It can be lifted up, put in a large hold-all and walked out of the building. It also locks with your room key. We did use it but for the first couple of days we checked our belongings every time we got back to the room. Some floors may be refurbished but we stayed on the third floor and there was no sign of modernisation here.Our fridge was warmer inside than the room itself and our milk which we purchased went off and had to be thrown away. We did report this to Reception but nothing was done about it.We used the coffee making facilities but not every item was replenished so we found ourselves without spoons or stirrers. Also spills were not cleaned and were often there upon a return the following evening.Although we don’t use a bidet there was one in the bathroom with two miniature bottles of intimate wash on the side. One was half used from a previous occupant which is gross.The hotel provides a free mini bus into Verona/Station and back but this needs to be booked in advance. We booked for the day after we arrived for a 9.30 am transfer but it didn’t turn up until 10.10 am. Not a problem for us on this day but we couldn’t take a chance on our other days as we had train tickets booked for various days out. We used taxis but you need to bear in mind these can cost anywhere from 15E to 24E depending on traffic which does accumulate during your stay.The Dining Room was very clean and breakfast choices were ok, this was included in our price but I didn’t think 10 Euro was a bad price.The bartender was very friendly although whilst we were staying the bar wasn’t used very much.All in all the public areas are lovely however the corridors and rooms don’t match these public areas and need serious modernisation.Would I stay here again - No

  Read more

• User:Anwil51

  Trip type: Couples

  Good basic four star hotel

  14 Sept 2026

  This is very much a four star business oriented hotel and set up accordingly. The room was clean and well laid out but basic fit-out and facilities. There were enough amenities and enough space for an overnight stay. The bed however was very firm and a little uncomfortable. Breakfast was busy but there was a good selection and plenty of everything. Dinner at the "V" restaurant in the hotel was good with good service and friendly staff.

  Read more

• User:Ruben S

  Trip type: Family

  Just don’t.

  06 Sept 2026

  Dirty, old and moldy rooms, rusty screws sticking out, would not stay again with kids, or alone for that matter, water pressure non-existent, looks like nobody cares. Cannot imagine this would be ok for BW management. People working are nice but I don’t think they really know what they are selling. I never ever write reviews but I would’ve liked to have read mine before I booked it.

• User:Alia N

  Trip type: Friends getaway

  Staff name: Giovanni- HOTEL CTC VERONA BEST WESTERN

  28 Jul 2026

  Giovanni- HOTEL CTC VERONA BEST WESTERNOur stay was made truly unforgettable thanks to Giovanni at reception. From the moment we arrived until the day we left, he went above and beyond in every possible way. He is an absolute credit to the hotel.Giovanni is one of the funniest, kindest and most caring people we have met. He welcomed us with a genuine smile every time we walked through the doors, always taking the time to ask how our day had been and making us feel like valued guests rather than just another booking. His warmth, respect and professionalism made such a difference to our holiday.His knowledge of Verona and the surrounding attractions was outstanding. Every recommendation he gave us was fantastic, from places to visit and restaurants to transport advice. He was always happy to answer our questions, no matter how many we had, and he explained everything so clearly. Thanks to him, we were able to make the most of our trip and discover places we might otherwise have missed.Unfortunately, we did have some interactions with other reception staff who came across as quite rude and spoke to us in an unfriendly manner, which was disappointing. However, Giovanni completely changed our experience. His exceptional customer service, kindness and positive attitude more than made up for those encounters. He genuinely made us feel welcome and cared for throughout our stay.People like Giovanni are rare, and he deserves to be recognised for the incredible work he does. He is the kind of employee who leaves a lasting impression and is a huge asset to this hotel.We will definitely be returning, and one of the biggest reasons is because of Giovanni. Thank you for making our holiday so special—we can’t wait to come back and see you again!

  Read more

• User:Rick n

  Trip type: Couples

  Not as desy

  02 Jul 2026

  Booked through Jet2, the advertised shuttle service was very difficult to book, not available or didn't even bother to turn up.