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Dreams Rose Hall Resort & Spa

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Dreams Rose Hall Resort & Spa

locationMontego Bay, Montego Bay (and vicinity)

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About Dreams Rose Hall Resort & SpaAbout Dreams Rose Hall Resort & Spa

Location

This charming beach hotel is located on a private beach in Montego Bay just 15 minutes from the airport and just 800 m from Rose Hall Great House. Sangster International Airport can be reached in approximately 15 minutes from the hotel.

Facility

Guests have a choice of 488 rooms and 14 suites located in two 7-storey buildings with lifts. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 2 conference rooms.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms, non-smoking rooms and smoking rooms.

Sport

Guests can cool off in one of 4 outdoor pools. There are also 4 children's pools as well. Pure relaxation in the hot tub (for a fee), fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A sun terrace, sun loungers, and parasols are available. The resort offers an extensive outdoor sport and leisure programme, which includes tennis, beach volleyball, volleyball and basketball. For a fee, guests can also enjoy golf and horse riding. Guests can take part in a comprehensive water sports programme, which includes windsurfing, paddle boating, banana boat rides, canoeing, sailing, kayaking, snorkelling, diving, water aerobics and aquafit, with water skiing, jet skiing, motorboat rides and catamaraning available for a fee. The resort offers numerous indoor sports, including table tennis, billiards, darts, yoga, callisthenics, aerobics and table football or, for a fee, a gym. There is a wellness area with a spa, a sauna, a steam bath, a beauty salon, hydrotherapy treatments and a solarium. Subject to charge: massage treatments. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. Guests can dine in 4 restaurants, which have air conditioning and high chairs as well as smoking and non-smoking areas. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. Lunch (as a buffet and a set menu) and dinner (a buffet, à la carte and a set menu) offer something for everyone. Diet meals and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available. For guests, alcoholic and non-alcoholic drinks are included.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Dreams Rose Hall Resort & Spa Amenities at Dreams Rose Hall Resort & Spa

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Drinks Included

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Banana Boat

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Horse Riding

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Pedalo

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      Sailing

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      Sauna

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      Speed Boating

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

1.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4017

Very Good

2015

Average

869

Poor

346

Terrible

325

Recent Reviews: 7572

  • User:Patrick S

    Trip type:

    Excelent service

    rating20 Dec 2025

    Excelente service and staff went above and beyond post hurricane Melissa. It was difficult time, but still staff did their best with a smile!

  • User:Amylouisek

    Trip type: Couples

    Dreams have ruined this wonderful hotel

    rating22 Nov 2025

    I am late writing this review. Even though I do feel for Jamaica with hurricane Melissa I do have to write an honest review. To start there was no welcome drink. Check in we were told it was extra to go to the three palms this used to be included. If you lose your wristband it’s also costs a lot of money to get a replacement. This was my third stay and my partners fifth stay. We will not be coming back now dreams have taken over. We had to change rooms as there was a hole in the wall and a broken balcony window next door. No coffee facilities. No toilet roll holder was attached to the wall.The room was not cleaned one day.Food has really gone down hill and most days struggled to find something to eat in the evening. There was so much choice with Hilton. The seaside grill with the best view is no longer open during the day. No food at the pool bar anymore. To much chlorine in the pool it striped theCoating off my Pandora bracelet. Staff did not care even though this was a lot of money due to the charms and also very sentimental. Staff look like they given up and do not listen except for Jodie macaroni who was amazing such a lovely lady. If you are a smoker there are only a few places you can smoke which are not sign posted. Even though you can smoke Shisha at the bar which has nicotine in and tobacco which they charge £60 dollars for. It’s seems as long as the hotelMakes money off you it’s fine. Always getting hounded by sales people to go on trips or by playa sales people saying they can do you a great deal. This didn’t happen before.No information pack in the room. No straws so it makes drinks hard to drink. Yet everything is served in plastic cups. Also a lot of plastic soft drinks and water bottles used I don’t get how this makes sense if you are trying to help the environment.

  • User:Venessa B

    Trip type:

    Amazing- even in the face of a natural disaster!

    rating01 Nov 2025

    My family and I traveled to Jamaica the same weekend Hurricane Melissa hit, and despite the circumstances, our stay was absolutely amazing! The staff at Dreams Rose Hall Resort & Spa were professional, engaging, and always willing to help. Little did we know, everyone’s patience and faith would be tested when the hurricane canceled flights, leaving our family stranded for over a week.Even in the midst of the storm, the resort team never wavered in their commitment to excellence. They maintained the same high level of service, care, and attention to detail that made our initial experience so special. As a business owner myself, I know how difficult it is to remain organized and composed during a crisis—especially one of this magnitude. Yet Dreams Rose Hall Resort & Spa operated with a level of calm, coordination, and professionalism that truly stood out.I am forever grateful for our stay, the wonderful memories we created, and the experience we shared as a family in our beautiful country of Jamaica. While recovery from Hurricane Melissa will take time and effort, Dreams Rose Hall Resort & Spa will always hold a special place in our family’s heart.

  • User:E4364DDalexandrah

    Trip type:

    Great Family Vacation

    rating25 Oct 2025

    We had an absolutely AMAZING family vacation at this resort! Very clean rooms and hotel areas, fun water park, calm beach, great views of the sunrise, delicious food and fun activities and entertainment.

  • User:Christopher D

    Trip type:

    Leadership Has Run Down This Resort.

    rating24 Oct 2025

    Sadly, this resort has really gone downhill and really has nothing to do with switching from Hilton to Hyatt as all the same leadership is in place. They are solely responsible for the decline. First, Ingrid, Director of Guest Experience, takes DAYS to reply to email as does her staff which is not "exceptional" service. Leadership does not hold staff accountable either. Resort staff walks by tons of used drink glasses left around the waterpark and doesn't bother to pick them up or clean up. Only 1 out of 4 days did any staff member get in the pool to strain the leaves and bugs out of the pool. Lifeguards are more interested in being on their phone or talking to the ladies rather than taking a moment to pick up trash laying around. The pool side entertainment is NOT family friendly. Daily ass shaking contests were done where girls were grinding the rails of the pool while young kids were swimming. We rented cabanas daily ($115). Each morning, we either had an empty soda bottle or used dental pic laying in our area. There was a long screw coming out of the ledge of the pool bar where you order drinks that was an injury ready to happen. I told staff about it on day one and by day four it was still there. Noone cared. We have been there many times and so sad the leadership of this once amazing resort has allowed this to happen. If they had a team that actually cared about guest experience and attention to detail, it would be amazing.

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