Iberostar Selection Rose Hall Suites

Recent Reviews: 7480

• User:Geraldine W

  Trip type: Family

  Unsafe environment/Great Staff

  21 Sept 2026

  We were guests for 5 days at Iberostar Suites Rose Hall. Beautiful property, great staff, good food in the buffet other restaurants were ok. There was construction which wasn't expected, noise while trying to relax during the day time not good... wish we were made aware ahead of time. A section of the construction site wall came crashing down inches from us while having lunch at the Jerk Shack..I was holding my 8 month old grand baby, we were so frightened!!! We reached out to Management about this safety issue but was TOTALLY IGNORED hence this review. My TV and lights by the bed did not work, when reported to the front desk they were fixed promptly. Sign for the step down area in the room is needed 'watch your step'. There were dirty dishes on the window sill along the hallway looks like a motel, also long extension cord on the floor which is so unsafe with no warning sign. Trying to excercise on the beach early in the morning there were 2 guys trying to sell us items...so annoying! Please tell your cleaning crew to wait before opening the room doors, guests privacy is very important! Two knocks on the door and before you can get there the door is wide open. A vacation should be relaxing and enjoyable, we couldn't wait to leave!!! We saw many older guests on the property please fix the above issues so that guests safely can be maintained. We will not be visiting again but for the safety of others we are making the above issues known. Online Reputation Management, Owner at Iberostar Selection Rose Hall Suites, responded to this review Dear Geraldine:Thank you for taking the time to share your comments following your stay. We are pleased to know that you positively valued our facilities, the friendliness of our staff, and the gastronomic offering available at our buffet.We sincerely regret that certain aspects of your experience did not fully meet your expectations, particularly in relation to the inconvenience caused during the improvement works. The safety, well-being and comfort of our guests are a priority for us, and we are therefore sorry for any concern this situation may have caused you.Please allow us to mention that our establishment has safety and supervision protocols in place to ensure that our facilities remain in appropriate condition while this type of work is being carried out. Furthermore, our teams remain available to assist with any issue that may arise during a stay. In this regard, we are pleased to know that the technical matters identified in your room were attended to and resolved promptly.Nevertheless, please rest assured that your observations will be shared internally with the corresponding departments for their due attention and evaluation.We regret that these circumstances influenced your overall perception of our establishment, and we thank you once again for your comments, as they allow us to continue reviewing our procedures and service standards.Regards, Online Reputation Manager Iberostar Selection Rose Hall Suites

  Read more

• User:Jennifer P

  Trip type: Family

  Excellent stay with very few issues.

  21 Sept 2026

• User:dontstayathome

  Trip type: Family

  Nice vacation

  20 Sept 2026

  We travelled with a group of 8 adults ages 24-60. The resort (located about 15 minutes from airport)is on the smaller-medium size. The food at the buffet was good….restaurant food very good. The employees who were happy to be working were fantastic, the ones who didn’t want to be there were miserable. The grounds, rooms, pools, etc were all in nice condition. Since we were staying at Selections, we had privileges at Waves also which is nice to have additional choices. Joia (all adult/luxury) is undergoing major renovations and is currently closed…to reopen Dec. 1st. We were invited to an “unveiling” evening and it looks like it is going to a beautiful upscale resort! Would definiately book it if we return to the Iberostar brand in Jamaica. Online Reputation Management, Owner at Iberostar Selection Rose Hall Suites, responded to this review Dear Guest,Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed our gastronomy, the good condition of our facilities and the additional options available during your stay.We regret, however, that the attitude of some members of our team did not fulfil your expectations. The care and well-being of our guests are a priority, and your comments will therefore be shared internally for evaluation.Thank you once again for your review, and we hope to have the opportunity to welcome you back in the future.Kind regards,Online Reputation Manager Iberostar Selection Rose Hall Suites

  Read more

• User:Kenttravel777

  Trip type: Couples

  Enjoyed the Resort but it could have been better

  15 Sept 2026

  We recently completed an 8-day stay at this resort—our first all-inclusive vacation in the Caribbean. While we have no other all inclusive resorts to compare it to, here's what we experienced.**Check-in & Rooms**Check-in was quick and efficient. We received our requested room on the top floor with a partial ocean view and visibility of the children's pool. The room was clean and comfortable, though I'd rate it **3.5 to 4 stars rather than 5**. Note: The large hallways and elevators throughout the property are not air-conditioned.**Pools**The property has three pools, but the middle pool was under construction for our entire stay, with daily jackhammer use that was audible even over the music at the main pool and lazy river. **Had we known about this maintenance, we may have chosen the Waves resort next door.** The lazy river had a significant dead section where water didn't circulate, forcing us to walk through rather than float. The main pool, however, was huge and magnificent—we enjoyed it for several days.**Beach**The beach is pleasant with adequate sandy swimming area. However, seaweed beds begin approximately 10–20 yards offshore. **Beverage service was only available on the western half of the beach.** When we spent time on the eastern side, we saw no servers; service resumed when we moved west.**Dining**Food quality was good and portions were generous. **Standout experiences:** Aunt Ruby Steakhouse served excellent ribeye and New York strip. The Jerk Hut's daily barbecue was excellent. The Asian restaurant offered superior taste and selection. We also visited the teppanyaki-style restaurant at the neighboring Iberostar Waves resort, where food was cooked at our table—**we had a wonderful experience there**. **Disappointments:** Lobster was minimal in portion and underwhelming in quality. The Greek restaurant's lamb dish wasn't to our taste—we wished we'd ordered differently.**Entertainment**The live reggae band (two nights) and lobby violinist were highlights. The magic show and circus were average. The Motown night featured three singers with choreography and good vocals, though it felt karaoke-like. **Note:** Pool music was predominantly Jamaican genre; a mix of **70s and 80s hits would have been welcomed**.**Service**This was the resort's **weakest aspect**. While a few staff members were exceptional (Kimi and Kanisha), many employees seemed bothered by guest requests, regardless of how politely we asked or how well we tipped. **This inconsistency significantly disappointed us and lowered our overall rating.****Overall**Would we return? **Possibly, but we'd like to experience another resort before deciding.** Online Reputation Management, Owner at Iberostar Selection Rose Hall Suites, responded to this review Dear Guest,Thank you for taking the time to share your impressions with us following your recent stay.We sincerely regret that some aspects of your experience did not fully meet your expectations. Our team works diligently every day to provide well-maintained facilities, attentive service and an experience in keeping with the standards that characterise our establishment. We are therefore sorry that, on certain occasions, this was not the impression received.We would like to assure you that the well-being, comfort and enjoyment of our guests are a priority for us, and our teams continuously strive to maintain the quality of our services and attend to any needs that may arise during a stay.We sincerely appreciate you sharing your impressions with such clarity. Your comments will be conveyed to the relevant teams for their careful consideration, as we pay close attention to our guests’ observations as part of our ongoing commitment to continuous improvement.Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide you with a fully satisfying experience.Regards,Online Reputation Manager Iberostar Selection Rose Hall Suites

  Read more

• User:ButlerFan

  Trip type: Couples

  Iberostar is doing great things in Jamaica

  14 Sept 2026

  My wife and I just returned from our third trip to Rose Hall. Twice at the Suites and once at the Grand. This time we stayed at the Suites. Our purpose was to sit on the beach, soak up the sun and just relax. The Suites did not disappoint. At checkin we found out we should have used the pick your room feature on the website as we had to accept a ocean front room with two beds and not a king. Lesson learned. From there the rest was easy, food was very good especially the steak house. The buffet offered the quick and easy meal with lots of options and for a buffet it was just fine. The steakhouse needs a shout out as I had a T-bone steak bigger than one I can buy at the store and cooked just as ordered. This is a must meal for everyone. Two compliments to the management, first no longer do you need the same credit card to check in as the one you made the reservation with and second the special restaurants no longer need a reservation to eat there. The bar service is quick and the lobby bar makes a great Old Fashion to enjoy after dinner. This is getting too long, suffice to say our stay was great and we look forward to next time. Online Reputation Management, Owner at Iberostar Selection Rose Hall Suites, responded to this review Dear Guest:We sincerely appreciate you taking the time to share your experience after once again choosing Iberostar Selection Rose Hall Suites for your holiday.We are delighted to know that you and your wife once again enjoyed a relaxing stay with us, particularly the quality and variety of our gastronomic offering, the service at our bars, and the improvements made to some of our procedures.We also appreciate your comments regarding the room allocation and are pleased to know that this did not detract from the overall enjoyment of your holiday.Thank you once again for your loyalty. It will be a pleasure to welcome you both back for another enjoyable stay in the near future.Kind regards,Online Reputation Manager Iberostar Selection Rose Hall Suites

  Read more