JOIA Rose Hall by Iberostar

Recent Reviews: 7641

• User:andrearW1943GT

  Trip type: Friends getaway

  Plates remain in room for days, bed not made, towels not changed.

  23 Sept 2026

  Friends and family trip, dissatisfied with housekeeping so far, let’s see if it improves. Online Reputation Management, Owner at Iberostar Waves Rose Hall Beach, responded to this review Dear Andrea:Thank you for sharing your comments with us.We are sorry to learn that the housekeeping service has not fully met your expectations so far. Our housekeeping team works diligently every day, following strict protocols, with the aim of maintaining our rooms and facilities in the best possible condition.Nevertheless, we have shared your observations with the relevant teams for their proper follow-up and evaluation, with the aim of addressing these aspects and improving your experience during the remainder of your stay.We sincerely hope that you are able to fully enjoy the rest of your holiday and that the remainder of your experience with us is satisfactory.Kind regards,Online Reputation Manager Iberostar Waves Rose Hall Beach

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• User:Andrés Cristoba... M

  Trip type: Couples

  The perfect time in Jamaica

  21 Sept 2026

  The people and the service was really nice, the hotel and food surprise us in a good way!, Was de the perfect time, not to many tourist everything really clean. Online Reputation Management, Owner at Iberostar Waves Rose Hall Beach, responded to this review Dear Andrés:We are delighted to know that you enjoyed the friendliness of our team, the service, the gastronomy, and the cleanliness of our facilities. It is a pleasure to know that your stay was so enjoyable and relaxing.We hope to have the opportunity to welcome you back again very soon.Regards,Online Reputation Manager Iberostar Waves Rose Hall Beach

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• User:Tucktiatroy123

  Trip type: Couples

  Well worth a visit

  21 Sept 2026

  Well where do I start ??From the moment we arrived at Ibrostar waves was a pleasant experience met by barrington on reception who was brilliant and very helpful, He also helped us get upgraded as the room we first had looked pon was a roof top ,we moved to a room overlooking the complex and sea which was great ?? Our concierge was Vanessa who was an absolute delight very helpful and just all over a lovely person to help with whatever queries ect ..Dean on the bar in the main lobby was lovely always making us his tasty hot chocolate at night time ,I’m pregnant so was appreciated as my drinks were limited to non alcohol , Too short on entertainment was funny and made the place a laugh , All the life guards were helpful happy and talkative and always making sure I didn’t slip ect …There’s a lovely lady called Margo who works in the buffet who helped me with food one night when my partner was poorly ,I wanted to catch her on my last night but missed her as she was a star and I wanted to thank her….So THANK YOU!!?? Shout out to one of the buggy boys i can’t remember his name but i named him Ghetts as he reminds me of a rapper from UK he’ll know who he is ??he was lovely ,Always chatty and took us around where we needed to go..The hotel is so lovely clean and the grounds are looked after very well…I loved visiting the cats in the cat sanctuary which I think is a lovely idea keeping them safe and loved ?? Our cleaner who our regular was lovely and pushed the boat out for our bdays Making lovely patterns ect on our bed and keeping us fresh and clean daily she really works hard and is appreciated (2409) ??I suppose the only one thing that I personally would say needed looking at is the temperature control of the food ,Understandably cooking in such large quantities is hard to maintain but there was a microwave put out to make the food piping hot that’s just my preference as to what was a small problem for me especially being pregnant I like to make sure everything is ?? hot and cooked properly, The food selection was amazing I loved the fruit and yogurt for breakfast every morning…along with sour sop and sorrel juices .I met and love The locals affected by the hurricane last year who live off the beach selling their trinkets ect , I was invited down to there homes and saw the devastation but they spoke highly of the hotel and that they have really helped them with water supply and materials so they have slowly started rebuilding their community’s,Also giving them fishing boats to make ends meat ??So as a whole that makes that a hotel a winner from the get go!!really made me smile that the locals praised the hotel for their help ??Over all the hotel was fantastic we really enjoyed it and would definitely visit again and recommend for a relaxing while fun filled holiday .?? Online Reputation Management, Owner at Iberostar Waves Rose Hall Beach, responded to this review Dear Guest:Thank you very much for taking the time to share such a detailed review. We are delighted to know that you enjoyed your stay and the service received during your holiday.We also appreciate your comment regarding the temperature of some dishes. Our team works daily to maintain the established food quality and safety standards; nevertheless, we will share your observation with the relevant department for their attention and evaluation.We are especially pleased to know that you have taken away such fond memories of your stay and that you would consider visiting us again and recommending our hotel.We hope to have the pleasure of welcoming you back in the future.Regards,Online Reputation Manager Iberostar Waves Rose Hall Beach

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• User:Quest822729

  Trip type: Family

  PERFECT FAMILY HOTEL

  17 Sept 2026

  EXCELLENT HOTEL ??I would like to start with thanking the entertainment members V6, Freshh, DJ Tony T.KK. Jaleel, O Wayne. Mickey. Too short and Concrete. They made our stay special and fun. Taking special interest on us everyday. We were the only ones doing some of the activities with them ?? We were a family of 6 (4 adults, one 4yr old and 17 years old) it was something for everyone. The rooms were big enough to accommodate 3 of us in each room. Any problem was solved fast through the app (we requested a step for my son to reach the sink, in less than an hour it was in our room) and the cleaner made sure our room was clean everyday. The gym is very important for me, and they have a perfect one, includes everything you need. Including lifting plates. Food: we had jamaican food everyday, fresh fish and meat. There are different restaurants but we ended at the buffet most of the time. Yes, food can be a bit warmer. But the quality compensates it! Also after the hurricane, plantain supplies are limited and expensive so if you want some, go early for breakfast. My son went to kids club most of the days and he loved it! He was busy everyday enjoying water park, lazy river and multiple other activities. The teachers were attentive and my son loved them! Some reviews said hotel was outdated, but I don't see any issue with it. It made us feel homey, with character. Restroom were clean, bars and pool clean too.Beach was beautiful with more than enough chairs and umbrellas for everyone. There is a club which doesn't get very busy lol the dj sometimes doesn't play, he put a prerecorded mix ?? but we had a great time anyway.If I would change something, I would say add lower sinks in bathrooms for children to be able to wash their hands, but not a break deal.I do recommend this hotel! Online Reputation Management, Owner at Iberostar Waves Rose Hall Beach, responded to this review Dear Guest:Thank you very much for sharing such a positive review of your stay. We are delighted to know that the whole family enjoyed our facilities, dining options, activities and, especially, the service provided by our team.We also appreciate your suggestions, which we will take into consideration as we continue improving our guest’s experience.We hope to have the pleasure of welcoming you and your family back very soon.Kind regards,Online Reputation Manager Iberostar Waves Rose Hall Beach

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• User:E C

  Trip type: Family

  I’ll gladly pick another resort in Jamaica

  07 Sept 2026

  I recently stayed at Iberostar Waves Jamaica for 4 nights and 5 days with my family. We booked our vacation through JetBlue Vacations and were supposed to receive a pool/ocean-view room. Unfortunately, the room we received was not what we expected, and we were also surprised that the balcony was shared.During our stay, our TV stopped working because the cable went out. We contacted the front desk and were told someone would come to the room, but after waiting about an hour, no one showed up. When we went to the front desk ourselves, we were finally told the cable was completely out. Thankfully, we had brought our Fire Stick, but the lack of communication was frustrating.The food was also disappointing. Some of the food was served cold, and there were not many options for toddlers or picky eaters. I was also surprised that they didn’t have plantains, especially at a resort in Jamaica. During the VIP breakfast for the resort’s membership presentation, I saw a roach and small flies around the pastries at the steakhouse near the Selection resort, which completely turned me off from eating there.The water park was another disappointment, especially since we were traveling with a toddler. Some parts appeared broken down, and the area looked old and poorly maintained, with visible rust. For a family resort, I expected the children’s water areas to be in much better condition.The most upsetting part of the trip was having teenagers repeatedly kick our hotel room door and run away. This happened at night and even woke up my toddler. We reported it to the hotel and eventually learned that the children’s parents had been contacted and that the family would be leaving the resort. The hotel did bring us a bottle of wine, but the entire situation should never have escalated that far.Overall, there were too many issues during our stay—from the room, food, and poorly maintained water park to poor communication and the incident with our door. Unfortunately, based on our experience, I would not stay at Iberostar Waves Jamaica again. Online Reputation Management, Owner at Iberostar Waves Rose Hall Beach, responded to this review Dear Guest: Thank you for sharing your comments about your recent stay at Iberostar Waves Rose Hall Beach. We regret that some aspects of your experience did not fully meet your expectations. Room features and views depend on the category booked and the specific conditions of each reservation. Nevertheless, we regret that the room assigned did not meet your expectations, as well as the inconvenience related to the television service and the delay in receiving the assistance requested. Regarding our dining experience, we continuously work to offer a varied selection suitable for different tastes and age groups, while maintaining strict food hygiene and safety standards. Likewise, our facilities, including the children’s and water areas, are regularly maintained and supervised. We especially regret the inconvenience caused by the behavior of other guests and the impact this situation may have had on your family’s rest. This type of behavior does not reflect the experience we aim to provide, and once we were informed, our team took the appropriate measures with those involved. We sincerely appreciate your observations, as they help us identify opportunities for improvement and continue strengthening our service and guest care standards. We hope that, despite this experience, you may reconsider your decision and give us another opportunity in the future to provide you with a stay that fully reflects the quality and hospitality that characterize Iberostar. Regards, Online Reputation Manager Iberostar Waves Rose Hall Beach

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