Secrets St. James Montego Bay

Recent Reviews: 10431

• User:Explore27119556957

  Trip type:

  The true Jamaican experience

  04 Nov 2025

  My husband and I experience was interrupted by the hurricane category five. We had a couple of days Prior to the hurricane and I must say we enjoyed ourselves. The staff was outstanding before, and during, and after the hurricane. We could not believe how resilient they were. They were kind. They kept a smile on their face and went above and beyond to make sure we were OK. Even though our environment was not as it was before the hurricane, the staff made us feel really good in spite of the conditions. We did not miss a meal, and the food was delicious. Hospitality was outstanding!!! Social Media Team , Sales at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive, responded to this review Dear Valued Guest, It was our pleasure having you here at Secrets St. James Montego Bay Resort & SPA. We are incredibly grateful for your heartfelt message and for graciously sharing your experience at our resort. While your stay was impacted by the Category Five hurricane, we’re truly honored that you still felt the warmth, resilience, and dedication of our team before, during, and after the storm. Your kind words about our staff’s unwavering hospitality, delicious cuisine, and their ability to uplift your spirits despite the circumstances mean the world to us.Your recognition is a testament to the hard work and commitment of our team, and we will proudly share your commendations with them. It’s guests like you who inspire us to continue delivering exceptional service. We look forward to welcoming you back for a full and uninterrupted Jamaican escape.Warmest Regards,Social Media Management Team

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• User:723josha

  Trip type: Friends getaway

  Simply disappointed 13 year member.

  30 Oct 2025

  I have been a UVC Member since 2012 with this resort chain. It seems since Hyatt has acquired these properties things have diminished extensively. I hosted my 50th Birthday at the property for 6 nights 7 days and while the majority of the team members were kind and professional a few made it a bit unpleasant. Also the property, facilities and food quality are in need of a refresh. Social Media Team , Sales at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive, responded to this review Dear Valued Guest, Thank you for sharing your feedback and for being a loyal UVC Member for over a decade. We truly value your continued support and are sorry to hear that your recent experience did not meet the high standards you’ve come to expect from our resort.While we’re pleased to know that many of our team members provided kind and professional service, we regret that some interactions and aspects of your stay especially during such a special occasion as your 50th birthday, were less than ideal. Your comments regarding the property, facilities, and food quality have been noted and will be shared with our management team for review.We appreciate your honesty and hope to have the opportunity to welcome you back in the future with improvements that reflect the exceptional experience you deserve.Warm regards,Social Media Management Team

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• User:Jeff R

  Trip type:

  25 year anniversary trip

  25 Oct 2025

  Very good experience, would go again. Service was excellent all the way around. Bar tenders, waiters, waitresses. Great coffee shop in tnt morning. The morning breakfast buffet was terrific. Social Media Team , Sales at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive, responded to this review Dear Valued Guest, It was our pleasure having you here at Secrets St. James Montego Bay Resort & SPA. We are incredibly grateful for your five-star rating and for graciously sharing your experience at our resort.Celebrating your 25-year anniversary with us is truly special, and we’re honored to have been part of such a memorable occasion. Your kind words about our service team, coffee shop, and breakfast buffet are a testament to the hard work and dedication of our staff, and we will be sure to share your commendations with them. Your recognition will motivate us to continue providing exceptional service.We look forward to welcoming you back for another unforgettable stay.Warmest Regards,Social Media Management Team

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• User:Frederick W

  Trip type:

  Experienced resorter

  25 Oct 2025

  Will not be going back to that resort from customer service to the basics of having bottled water in the room and taking g 3 hours to bring it with 4 phone calls Social Media Team , Sales at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive, responded to this review Dear Valued Guest, Thank you for sharing your feedback with us. We're truly sorry to hear that your recent experience did not meet your expectations, especially regarding the delay in receiving bottled water and the level of service you encountered.Providing prompt and attentive service is a priority for us, and we regret that we fell short during your stay. Your comments have been shared with our management team so we can address these concerns and work toward improving the guest experience.We appreciate your honesty and hope you’ll consider giving us another opportunity in the future to provide the high standards we strive for.Warm regards,Social Media Management Team

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• User:Kenroy M

  Trip type:

  An Awesomes Vacation

  21 Oct 2025

  I had such an amazing time at secrets hotel. Big up to all the staff for their lovely services. The property is well clean and kept and very welcoming. The room were very luxurious, cool and clean. I believe this was worth every dollar that i spent. Big up to the chefs , bartenders, waiters for their wonderful customer service and making sure that i felt at home. Secrets is not a Secret because the world needs to know that this one of the best hotels here in Montego Bay Jamaica. :) Social Media Team , Sales at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive, responded to this review Hello Valued Guest,It was our pleasure having you here at Secrets St. James Montego Bay Resort & SPA. We are incredibly grateful for your five-star rating and for graciously sharing your experience at our resort.We’re thrilled to hear that you had such an amazing time and that our staff made you feel at home with their warm and welcoming service. Your kind words about the cleanliness of the property, the luxurious rooms, and the outstanding service from our chefs, bartenders, and waiters are a testament to the hard work and dedication of our team. We’ll be sure to share your commendations with everyone.Your recognition will motivate us to continue providing exceptional service. Secrets is indeed no secret when guests like you help spread the word! We look forward to seeing you again on your next visit.Warmest Regards,Social Media Management Team

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