Sunset at the Palms

Recent Reviews: 4349

• User:Freedom35763058133

  Trip type: Family

  Excellent hotel, highly recommended

  09 Apr 2026

  Really nice hotelI highly recommendThe food is excellentThe staff very professional and helpfulClearly and without any doubt, the best hotel in Negril Randall Russell, Sales at Sunset At The Palms, responded to this review Dear Freedom,Thank you for this review. We particularly like "Clearly and without any doubt, the best hotel in Negril"We look forward to welcoming you home again in 2027, if not before. :-)Respect,RandymonDirector of Sales and Marketing

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• User:Jacklynn1585

  Trip type: Couples

  Peaceful Getaway at Sunset at the Palms!

  08 Apr 2026

  We booked Sunset at the Palms with a relaxing, peaceful vacation in mind, and it absolutely delivered. This place is a true gem: intimate, quiet, and small (only ~80 rooms).If you’re looking for a laid-back vacay with no booming pool music, low-key nightlife, and a place to truly unwind, this place is perfect. If you want something lively, this probably isn’t it. I’d rate this closer to a 4.5-star resort (wish half stars were an option!). It would be a full 5, with just a few minor improvements. Overall, we loved our stay, talk about this place non-stop since returning home, and plan to return. The resort is across the street from the beach, which initially made us hesitate to book, but we ended up loving it. Being tucked away in lush, tropical gardens felt like a peaceful escape from Bloody Bay. The walk to the beach is short and easy, with security helping guests cross. On the resort at night, the sounds of tree frogs and crickets are amazing, and in the morning, the birds take over, such a cool atmosphere. We loved strolling the grounds, seeing the plants, birds, lizards... oh and the resort cats, whom we loved!!!We also loved the treehouse-style rooms. They aren’t ultra-modern, but they’re unique, comfortable, and exactly what we look for in a resort. The rainfall shower was great, and the balcony with a daybed was a highlight. We had coffee on our balcony while watching the sunrise over the mountains every morning and loved relaxing on it before dinner each evening. The room layout, especially the beds facing the glass doors, made waking up with natural light and birds singing so nice. Rooms were a 5/5 for us!Tip: Book the deluxe room, it’s worth the small price difference to be farther from the highway.The beach is breathtaking. Bloody Bay has crystal clear water and is perfect for long walks and swimming. The roped swimming area doesn’t go out very deep, but it’s long enough for a good swim. We also tried sea kayaking for the first time here and loved it since the water is so calm. If you use non-motorized water sports, make sure to get out there early in the morning as the boat traffic and waves pick up slightly in the afternoon.Make sure to get to the beach every evening for sunset!! Even on overcast days, the sky lights up and it's such a stunning time of day. I am an early bird and loved strolling the resort grounds at sunrise. If you look off the resort, facing away from the highway, you can catch the sunrise over the mountains. Sunrise at the palms was just as amazing as sunset at the palms! :) The food was excellent. I’m vegan and always found plenty to eat. The chefs were very accommodating when I asked for options or substitutions. The variety was great considering the size of the resort, and the quality was consistently high (the tofu curry one night was amazing!). We tried Lotus Leaf and enjoyed it, but ended up preferring the buffet for its variety and open-air atmosphere.Service was fantastic! Tamika and another server at dinner (so sorry I forgot her name!) were outstanding. Also, the Blue Mountain coffee is a must-try. The bartenders even made me a custom vegan “Jiggy Coffee,” which was delicious, but not really even Jiggy Coffee at all, which we all giggled about! We loved the steel drum band and live Jamaican reggae music!Music over dinner was such a highlight for us!!! We didn't go to the sing-along piano nights but heard it from dinner at the Lotus Leaf one night, and it sounded like an absolute hoot, and the pianist was great!A few minor areas for improvement:-Smoking policy: Our biggest issue was that the last couple days of our stay, our neighbours chain-smoked on their balcony. Every time we were out on ours, they were on theirs, and the smell drifted into our space and even woke us up early one morning. Although we let concierge know, the smoking continued. The resort has a designated smoking policy, and while it seemed most guests followed the rules and used the designated area, better enforcement would really help.-WiFi: It was spotty, especially at the beach, and stopped working entirely for me during the last few days. Not a dealbreaker if you want to disconnect—but something to be aware of.-Housekeeping timing: The room was always cleaned well, but the timing varied a lot. One day, our room was missed entirely (though they fixed it quickly after we asked). More consistency would make a difference for guests who like a routine.These were all relatively small issues, and aside from the smoking, they didn’t significantly impact our stay. Overall, this was an absolutely amazing experience and we truly loved it here. I can't wait to return one day! Randall Russell, Sales at Sunset At The Palms, responded to this review Dear JackLynn1585,Thank you so much for taking the time to post this very nice and detailed review. We also appreciate the staff shout-outs. We a very happy to know that you enjoyed your stay with us and we look forward to welcoming you home again in the not-too-distant future.Respect,RandymonDirector of Sales and Marketing

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• User:floral14

  Trip type: Couples

  Underwhelmed

  05 Apr 2026

  We spent 12 nights at this resort at the end of March 2026. This was our 2nd trip to Jamaica but the first to Negril for the famous white sand beach/crystal blue sea experience. On this point we were not disappointed, despite the beach being across the road. We arrived after the evening buffet had closed however food had been reserved for us - this was much appreciated.As other reviewers have said, treehouses are a novel type of accommodation that sets the property apart from others on Bloody Bay. They are adequate but not in any way deluxe. Indeed the deluxe supplement is clearly for distance from the road only. In 401, road noise was significantly less noticeable than at other places around the property although the pool bar is close and this can be noisy until the early hours.We experienced the lotus leaf restaurant, chefs showcase and buffet. Food was generally good although on all 3 occasions at the lotus leaf restaurant, the same starters and mains were always unavailable, and the menu did not change during our stay. Buffet varies somewhat for breakfast and has themed nights at dinner that rotate on a weekly basis.Chefs showcase was an odd affair; basically we watched the chefs plate their food in front of the audience that had all been invited for a single sitting. Although the chefs introduced their dishes, they were not amplified so it was difficult to hear or interact, if that was even the intention. Again, the food was good & different to other dishes prepared on the property but the purpose of the event was unclear.Despite the many reviews praising the staff for their welcome, I did not find them this way, with only a few exceptions (Casheen, Tamika, Francois & Cornelius). Unlike many other resorts I have stayed in across the world, I found that friendly service was generally not forthcoming to a first time visitor. Service with a smile was sadly absent, particularly at breakfast and at the beach bar. I never felt before that my presence as a guest of a hotel was too much trouble for the servers; unfortunately that was my impression here. Randall Russell, Sales at Sunset At The Palms, responded to this review Dear Floral14,Thank you for taking the time to post this review. We do value your comments, but we are surprised by your comments about our staff. They generally receive rave reviews.While it appears that your stay was less than expected, we do hope to welcome you home again in the not-too-distant future.Respect,RandymonDirector of Sales and Marketing

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• User:GinSpider

  Trip type: Friends getaway

  Beautiful resort in nature with some room for improvement

  02 Apr 2026

  We stayed here with friends for ten days at the end of March and had a fabulous holiday in beautiful Jamaica. Firstly, I will say in our experience this is much more akin to a 3 star hotel than 4 star but we would still return, as the food and service were fantastic and the setting was peaceful and full of nature. We paid quite a bit for this holiday and could have stayed at other, 5 star hotels but chose SATP due to its location in nature and peaceful atmosphere. Having done some research we paid significantly more for deluxe rooms, on the advice these would be away from the traffic noise. On check in, we were in 701 which was right next to the road, had a horrible view of the back of the hotel next door and the traffic noise was awful. Thankfully we were moved straight away to 709 which was beautiful with a more peaceful location, surrounded by birds and trees. Room: 7/10: our room was really natural and we enjoyed sitting on the balcony watching the very tame birds and sometimes the grazing goats. The room, as others have said is, albeit very clean and comfortable, in desperate need of renovation. The sockets were very loose, didn't all work, the bathroom door was broken, the shower rail kept falling off and the AC never seemed to work in the hottest part of the day. The fridge barely worked and made really loud banging noises often in the middle of the night. Most of our lights didn't work either. The rooms are more akin to camping/glamping as there is zero soundproofing. This isn't necessarily an issue with guests/music ect as it's really peaceful but the frogs do keep you up and the birds wake you up at 5am on the dot. That took a lot of getting used to. Despite the faults we really liked the rooms due to their back to nature feel. The bed was very comfy and there was plenty of space. Housekeeping: 3/10- this for us was a real let down. The rooms were very clean however some things were so erratic. The timing of cleaning was very late and often not complete until late afternoon. When we arrived in the room it didn't look properly cleaned from the last occupants as there was a used dressing down hung up, a glass and spoon missing and these were never replaced. Quite often we wouldn't have towels replaced (just the old ones taken away) and we had an unfortunate incident when we returned to the room in the afternoon suffering from the heat and the cleaner was very rude to us. It made us feel very uncomfortable and was so out of keeping with the rest of the teams we encountered. The balcony wasn't cleaned the entire time we were there either. There seemed to be some kind of turn down service but this was also very inconsistent and didn't really see the point of it Food: 9/10- If you are a picky eater you may struggle as it's a very limited buffet however we all absolutely loved the food. Very fresh, well prepared local stuff that clearly had love poured into it. We loved chatting to the chefs who clearly took huge pride in their work. We were booked in for 4 nights in the speciality restaurants however none of us enjoyed the Lotus Leaf so cancelled and always looked forward to the buffet. The one thing that could be improved was the food on the beach which was always cold and really lacked on comparison to the buffet. We decided to get patties from the shack on the beach next to Office of Nature for lunch as they were delicious. Entertainment: 10/10- as others have said, it's a very quiet resort, just what we wanted but we couldn't get enough of the piano guy Paul. Brilliant pianist and entertainer. A real gem. There were odd bits on some nights that were chilled and enjoyable too. Shout out to chef Landle (apologies if the spelling is wrong) for his beach cooking lesson. We've already bought the ingredients to try and recreate the delicious fish curry he taught us. Drinks: 9/10- certainly not watered down here! The drinks at the martini bar were fabulous. Cocktails on the beach and at the pool were hot and miss. The wine was very palatable for AI and the coffee bar was great too. Beach: 9/10- Although across the road the beach was stunning and the guys who sort your sunbeds out were so great. We always got somewhere nice to lie in the shade. The water here is crystal clear and we say stingrays and eagle rays every day. It isn't very deep though, so you need to get a boat out to snorkel as the boat traffic outside the bouys is dangerous. They have beach service here from set times which is great. If you are sat at the front the beach hawkers are pretty relentless but we didn't really mind. They're just trying to earn a living and we found them to be polite if we were polite. We really loved the Office of Nature bar next door which had fab live music from the brilliant Donavan and we also had fabulous lobster which we picked live from the sea. Pool: 5/10- Very cool water but with little shade so not really able to spend time there in the day. The pool lifeguard, as with the beach guys was great. The smoking area next to the pool was a great place to chat and meet people. Customers: 9/10- a really great bunch of guests here. We met so many people from all over the world. Big contingent of Canadians and lots of repeat guests (with good recommendations) but in the whole a real friendly bunch. Just one nationality, that as usual, loves the sound of their own voice a bit much. I'll let you guess who they were. Staff: 10/10- as others have mentioned the team here are wonderful. Almost every single person is friendly polite and extremely helpful. A big shout out to Clevan on the beach who made our day every day with a cheeky joke and went out of his way to help us. All the lads down there were so helpful and sorry we can't remember their names. Shout outs too to the two chefs we chatted to, Landle (Shane?) and the other guy with longer hair. Again apologies for not catching names. We had so many great servers at dinner/breakfast too. Linford the gardener is a legend. He talked us through all the wildlife and stopped to chat every day. The crossing guards were also fabulous, as was everyone else. One pretty grumpy guy on the beach bar but hey, he could have been having an off week. The team here are a real credit. Wildlife/nature: 10/10- deserves it's own score as we saw so much whilst we were here. We had tens of different species of birds on our balcony. We saw 3 different types of hummingbird. We absolutely loved the lizards, 1 of which we names Harry as he lived on our balcony and reminded us of the one from Death in Paradise. As mentioned the rays were beautiful too and we saw different types of fish at the beach as well as crabs and hermit crabs. The vegetation was stunning too, with beautiful flowers and trees. It is worth mentioning though that the mosquitoes here are unbelievable. We have stayed all over the world, including the jungles of Asia and I have never suffered such incessant bites. We did every type of protection possible but nothing worked and biting occured during the day, so please make sure you bring antihistamines. Also worth noting although not on the beach itself, if you get a boat to the reef it is absolutely HEAVING with jellyfish. Both trips the captains lied and said they don't sting but I've ended up with two quite serious reactions that still haven't gone down. All in all we absolutely loved the vibe of the resort and Jamaica is a beautiful country. We tools trips out to St Elizabeth where the hurricane hit worst and the damage was unbelievable. Everyone we spoke to said they needed tourists to help build back up again .I would 100% return to Jamaica for the wonderful people and delicious food and great music. Thank you to the team at SATP for their hard work and dedication Randall Russell, Sales at Sunset At The Palms, responded to this review Dear GinSpider,Thank you for posting such a detailed review of your stay at Sunset at the Palms. We appreciate your comments and staff shout-outs, and we do hope to welcome you home again soon.Respect,RandymonDirector of Sales and Marketing

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• User:Vinesh S

  Trip type: Couples

  Resort for the seekers of a different experience.

  29 Mar 2026

  We wanted to experience something different and this resort was up to the task. For vacationers looking for a different feel and atmosphere then this might be for them. Rooms are surrounded by palm trees, and lush plants, everyday you wake up with chirping of birds. Rooms are made entirely using wood but provide full comfort and amenities. Rooms are clean but in need of some renovations. Staff is very friendly and eager to serve you. Food was good and had variety. Only negative is that there is no direct access to a beach, you have to go across a main road to find the beach. Overall excellent stay, short but sweet. Randall Russell, Sales at Sunset At The Palms, responded to this review Thank you for taking the time to post this review. We appreciate your comments and hope you took the opportunity to chat with our crossing guard(s) as they can be quite engaging when guests show interest in learning about our Jamaican culture.We do hope you give us another opportunity to welcome you home again in 2027.Respect,RandymonDirector of Sales and Marketing

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