To start with, the reservations were well taken care of and quick in responses. We arrive from Yuzawa; Tokyo Station and took the JR line to Maihama. Once arrived, you will not miss the Disney Resorts Line and purchased 2 days tickets for the train rides. Saves us some monies. There is a shuttle service at the station to ferry us to the hotel. Friendly driver cum tour operator cum porter cum usher! He was friendly. Check in was hassle free and the room was spacious, big and entertaining. The kids love them. They have large tv room at the lobby area and also swimming pool. We didn't have enough time to use it though. We purchased a cheaper breakfast upon check in and yes, there is a long queue if you are late. We didn't wait for long though to get to breakfast and the restaurant is huge enough to cater to large crowd. Food varieties were enough. They also have convenient store in the hotel if you need to buy your basics. We took the train to Disneyland and spent the whole day there. We arranged our own transport to the airport and the concierge was kind to allocate the driver for us and assisted us with our luggage. They also bid fond farewell the Japanese way, which we were impressed. Thanks for the great stay!
User:LucyHSG
Trip type: Family
Great experience
06 Jun 2026
Chose to stay here during our short city break because of the proximity to Disneyland. As a result it’s about 45mins out from the main Tokyo areas, but don’t be put off - the hotel provides free shuttle buses to the local station (10mins away) and the airport (daytime only). Tokyo is easily navigable via the trains - all you need is Google Maps and an eSIM to keep your data on! You can then see exactly where to change trains, even down to the coach and exit to use for your destination (some stations have <200 exits so pay attention!).The hotel was spotless, staff were wonderful, great breakfast, 24hr Lawsons onsite with an ATM, etc. couldn’t fault it.
User:Voyage68278163592
Trip type: Couples
Thanks for a great experience.
01 Jun 2026
Super clean and modern with lots of dining options, an on-site convenience store and Disney merch shop. Very convenient to the parks. Highly recommend.
上撫 淳子, オーナー at Hilton Tokyo Bay, responded to this review
Dear Voyage68278163592,We sincerely appreciate you choosing Hilton Tokyo Bay and sharing your kind feedback.We are delighted to hear that you had a great experience with us. It is a pleasure to know that you appreciated the clean and modern atmosphere of the hotel, as well as the variety of dining options, convenience store, and Disney merchandise shop on-site.We are also pleased that our location was convenient for visiting the parks. Thank you again for your kind recommendation, and we look forward to welcoming you back again in the future.
User:ThirdCoastFoodGeek
Trip type: Family
NOT a Disney Hotel!
27 May 2026
Disappointed that the hotel is advertised as an "official Disney hotel." It is NOT a Disney hotel. We did not get an early "happy" entry to the parks. Was not allowed to use the DisneySea Fantasy Springs entrance or exit, although it is across the street from the hotel. There are ZERO Disney perks with staying at this hotel.
Hilton Japan, オーナー at Hilton Tokyo Bay, responded to this review
Dear ThirdCoastFoodGeek,Thank you for sharing your feedback.We are sorry to learn that there was confusion regarding the benefits associated with staying at our hotel.Hilton Tokyo Bay is an Official Hotel of Tokyo Disney Resort®, which provides guests with certain benefits such as convenient access to the resort and the ability to purchase park tickets at the hotel when available. However, park admission policies, special entry privileges, and access to specific park entrances are determined and operated by Tokyo Disney Resort®, and may vary depending on current operating conditions and park regulations.We regret that your expectations were not met and appreciate the opportunity to clarify this distinction.Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.
User:Jessica P
Trip type: Family
The best stay for the family
24 May 2026
Such a beautiful hotel, we had the best stay coming as a family of three with our 5 year old to head to Tokyo Disney. The location is nice and close to the parks while being affordable, the breakfast buffet was the best we’ve ever had with great selection, the room was spacious (very very big by Tokyo standards!) with a beautiful Tokyo Bay view with thoughtful amenities. The baths by the pool was a must visit if you’re not already visiting onsens elsewhere. We would definitely recommend to other families coming to Tokyo Disney.
上撫 淳子, オーナー at Hilton Tokyo Bay, responded to this review
Dear Jessica P Thank you very much for staying at Hilton Tokyo Bay and for sharing such a wonderful review.We are delighted to hear that you and your family had such an enjoyable stay while visiting Tokyo Disney. It is a pleasure to know that our location, spacious guest room, Tokyo Bay view, and in-room amenities helped make your stay comfortable.We are especially pleased that you enjoyed our breakfast buffet and its wide selection. Your comment that it was the best breakfast buffet you have ever had is truly appreciated and a great encouragement to us.It is also wonderful to hear that the baths by the pool added to your stay. Thank you again for saying that you would recommend us to other families visiting Tokyo Disney. We look forward to welcoming you and your family back again in the future.