Hilton Tokyo Narita Airport

Name: Hilton Tokyo Narita Airport
Address: 456 Kosuge, Chiba, japan
Telephone: +44-204-505-9777
Rating: 4

Narita, Chiba, Japan

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About Hilton Tokyo Narita Airport

location

From the hotel, it takes just 10 minutes via free shuttle to reach Narita International Airport and 1 hour to reach central Tokyo.

facility

The hotel has a lift and features 548 rooms and 11 suites. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a mini fridge. A trouser press is provided for guests' convenience. A TV, a radio and WiFi (for a fee) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

A refreshing swim in the indoor pool complex is a great way to unwind. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, tennis, a gym, a spa, a sauna and massage treatments.

meals

Various dining options are available, including a restaurant, a café and a bar. Bed and breakfast is offered as a catering option. A generous breakfast buffet guarantees a great start to the day. Lunch is served as a set menu, and guests can choose between à la carte and a set menu for dinner.

Amenities at Hilton Tokyo Narita Airport

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
Common Area
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  Prayer Room
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Swimming Pool
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  Sauna
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  Gym
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  Events

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1056

Very Good

1275

Average

520

Poor

187

Terrible

Recent Reviews: 3132

User:pksolecki
Trip type: Couples
Very nice airport hotel
18 Jun 2026
My wife and I spend one night here on a Narita layover. It’s a standard airport hotel - lots of airline crews - but had everything you’d expect for a nice, short stay. The room was comfortable, decent sized and quiet. It’s a bit isolated but that doesn’t mean much in an airport hotel. The breakfast buffet was excellent! There’s also a lounge that serves food and a formal Chinese restaurant we did not try. There’s an airport shuttle that we also didn’t take. Very comfortable stay. Hilton Resevation, ???? at Hilton Tokyo Narita Airport Hotel, responded to this review Thank you for your recent staying with us and your kind gracious compliments. This is truly appreciated and will certainly encourage and motivate all of us to maintain and even exceed on our current standards and service. Hope to welcoming you again in the near future!
User:Gaby123456
Trip type: Solo travel
Better choise another hotel
04 Jun 2026
Chiose another hotel. It is worn out and the worst Experience i had in Japan and for a long time at Hilton. Only some examples: Breakfast room dirty, my table was dirty and i cleaned it by myself, the pastry definitely from yesterday., the rest not tasty. The hotel is far from airport (often only one Shuttle per hour) and far away from public transport (18 Minutes walk in the nowhere), At check in nobody told about a Shuttle to narita,. What a pity. Staff seems not trained at all, Most unfriendly and unqualified ii have exoerienced in whole Japan. When i adressed issues Nobody cared. Hilton Narita Reservation, ??? at Hilton Tokyo Narita Airport Hotel, responded to this review Thank you for taking the time to share your feedback.We sincerely apologize that your stay did not meet your expectations and that we failed to provide the level of service you rightfully expect from both Hilton and hospitality in Japan.We are particularly concerned to learn about the cleanliness issues in the breakfast restaurant, the quality of the food, and the condition of your table. Equally disappointing is your experience with our team members. The lack of attentiveness, insufficient communication regarding transportation options, and the impression that your concerns were not taken seriously are all matters we regret deeply.Your comments have been shared with the relevant department leaders for immediate review and follow-up. We take feedback such as yours very seriously, as it helps us identify areas where we must improve both our facilities and service standards.We understand your disappointment and sincerely regret that we were unable to provide the welcoming and comfortable experience you expected during your visit to Japan.Thank you again for your feedback, and we appreciate the opportunity to learn from your experience.Sincerely,
User:Earl R
Trip type: Couples
Very Welcoming.
28 Apr 2026
I had a wonderful experience at the front desk of the Hilton Tokyo Narita Airport, thanks to Ganesh. He was incredibly informative, attentive, and genuinely caring throughout my interaction. It’s always refreshing to meet someone who takes the time to ensure guests feel welcomed and supported. I truly appreciate his excellent service and professionalism. Thank You Ganesh Hilton Resevation, ???? at Hilton Tokyo Narita Airport Hotel, responded to this review Thank you indeed for sharing such a fantastic of your recent stay.Our team members are always motivated to receive such a kind ward for our service.We are looking forward to welcoming you back to a seamless experience in the next time.
User:frankandcaroline
Trip type: Family
Convenient, but dated hotel!
15 Apr 2026
This must have been something special in 1996! In 2026, it is a clean hotel with a friendly staff that is convenient to the airport for an early morning flight. Nothing more, nothing less. Hilton Resevation, ???? at Hilton Tokyo Narita Airport Hotel, responded to this review Thank you so much for the kind and gracious compliments. This is truly appreciated and will certainly encourage and motivate all of usto maintain and even exceed on our current standards and service.Hope to be welcoming you again in the near future.
User:pyronical
Trip type: Business
Run down hotel, stuck in the 90s.
20 Mar 2026
Very run down hotel. Rooms are over due for a refurbishment. Bed is hard and uncomfortable. The restaurants only work on weird hours, couldn’t even get sushi at the Japanese restaurant for lunch. Loved the attached 711 inside the hotel. The shuttle is every hour, annoying if you’ve just missed it at the airport. Being a 15min drive, you’d think it’d run every 30mins. Awesome gym and pool, that was the only saving grace. Hilton Narita Reservation, ??? at Hilton Tokyo Narita Airport Hotel, responded to this review Thank you very much for taking the time to share your feedback regarding your recent stay with us.We sincerely regret that the condition of the room and the comfort of the bed did not meet your expectations. Please be assured that we are continuously reviewing and improving our facilities to enhance our guests’ experience.We also apologize for any inconvenience caused by the restaurant operating hours. Your comments regarding the availability of menu items and dining options have been shared with the relevant teams for further consideration.Regarding the airport shuttle service, we understand your frustration and appreciate your feedback.On a positive note, we are pleased to hear that you enjoyed our gym, pool facilities, and the convenience of the on-site convenience store.We truly value your feedback and hope to have the opportunity to welcome you again in the future for a more comfortable and enjoyable stay.