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New Otani Hakata

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New Otani Hakata

locationFukuoka, Japan

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About New Otani HakataAbout New Otani Hakata

location

This hotel warmly welcomes guests in Fukuoka.

facility

The hotel has 3 lifts and features 389 rooms, including 9 suites and 22 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a babysitting service, a childcare service, a car hire service, room service, a laundry service and a hairdresser. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a spa and massage treatments.

meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at New Otani Hakata Amenities at New Otani Hakata

  • Facilities

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      Air conditioning

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      Currency Exchange

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      Shops

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      Conference Room

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      Internet access

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      Room Service

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      Laundry Service

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      Garage

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      Pets

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      Elevator/ Lift

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      Ironing services

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      Laundry

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      Parking

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      Smoking rooms

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      Wifi

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      EV Charging Station

  • Beauty and Spa

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      Massage

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      Salon

  • Common Area

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      Reception

  • General Services

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      Concierge

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      Luggage storage

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      Multilingual Staff

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      Pool/ Beach towels

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      Wake-up Call / Service

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      Wheelchair

  • Hotel Type

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      Family-friendly Hotel

  • Hygiene

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      Protective equipment for employees

  • Meals

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      Breakfast Buffet

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      Breakfast Served

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      Continental Breakfast

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      Bar

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      Cafe

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      Restaurant

  • Object Information

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      Fax

  • Room Facilities

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      Shower

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      Bathtub

    • -

      Hairdryer

    • -

      Fridge

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      TV

    • -

      Bathrobes

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      Room service

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      Slippers

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      Toiletries

  • Shopping

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      Souvenir shop

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

122

Very Good

237

Average

78

Poor

18

Terrible

13

Recent Reviews: 468

  • User:Kenneth G

    Trip type: Couples

    GRAND CLASSIC HOTEL IN GOOD LOCATION!

    rating19 May 2026

    Stayed 3 nights here, and all in all had a very comfortable stay. This is a large, older hotel with a lot of history in its walls. The room interior is rather dated, however, it was clean and everything was in working order. New, super large TV in the room. Nice classic lobby and a lot of dining options in the hotel. Good and central location, close to Tenjin area for shopping and dining. There is also a market and a smaller side street with several nice Japanese restaurants and bars close to the hotel. A Family Mart and a supermarket are very close bye as well. Taxi fare from the airport was just 2200 Yen (around USD 14). I would gladly stay here again on a future visit to Fukuoka. Good value for the price paid in my opinion.

  • User:Mike D

    Trip type: Family

    Another great stay

    rating12 Apr 2026

    This was our second stay at the Hotel New Otani Hakata, the first was in April 2025.Great location, great service.Rooms are spacious and well-equipped, room service is thorough.Overall great value for money, especially if you want somewhere with a classic feel in the center of the city near to the shopping and entertainment areas and with public transport within walking distance (Hakata Station about 15 minute walk and Watanabe-Dori subway station right on the doorstep).Considering it’s on the main road it is surprisingly well sound-proofed.All of the staff I’ve encountered are professional and polite. The staff comprise a number of nationalities including Japanese, South Korean and Chinese. Many staff also have more than adequate English language capabilities. I’ve found there is always at least one English speaker on duty at any given time.A special thanks to trainee Miss Yamakage for her assistance.

  • User:Terry S

    Trip type: Solo travel

    Lovely Old School Hotel

    rating29 Jan 2026

    This was a very exciting find. It is right beside the subway station and arriving there was like going back in time with the bellhops mostly ladies in full uniform and caps to greet you and take your bags whilst they send you to reception to check in. The reception staff were amazing, so warm and welcoming and English was not a problem. The young lady checking me in had been to study In Toowoomba QLD of all places and we had a good chat about Toowoomba. Then the bellhop collects you again and takes you and your luggage to your room and shows you everything and then you get a metal key to your room. No computers/robots here. Room was beautiful and comfortable and I so enjoyed my stay in a great hotel and location. Will definitely be back if ever in Fukuoka again.

  • User:Viajero1199

    Trip type: Solo travel

    Dated and well-maintained with travel convenience in quieter area

    rating25 Jan 2026

    The hotel location stood out because of it being slightly out of the busy areas of Tenjin and Hakata. Yet traveling to these areas are a breeze with the bus and the station is just 2mins walk. Walking towards Tenjin shopping area is also just a 8-10mins walk. Nearby, you will find a FamilyMart, a supermarket and a good everyday handmade sandwich shop. The rooms are dated, as you will notice the signs at the doors and furniture. Surprisingly, this hotel hosts local weddings giving it a very local cultural experience, unless majority of internationalised hotels. Amenities such as coin laundry, which seems to be more economical than the laundromats in the city, and a smart tv in the room does give it an edge.The staffs are also extremely helpful, and hospitable. This is based on the experiences of stay at other chains of hotel.

  • User:daisy1808

    Trip type: Couples

    Comfortable and elegant

    rating28 Nov 2024

    We loved staying at this hotel. Our bags were taken to our room, the staff were lovely and we received an upgrade to a large room with a lounge area and entrance hall. I loved the vintage feel. Each night when we came back to our room it felt cosy, comfortable and welcoming. The staff were very helpful and nothing was too much trouble. We had dinner in the restaurant which was delicious and breakfast which was also great. The lobby is very elegant and Don Draper from Madmen could walk through and I wouldn't have been surprised!! Highly recommend. We have been in Japan for a month and it's our favourite hotel so far.

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