Route-Inn Hakata Eki Minami

Recent Reviews: 82

• User:Iain H

  Trip type: Business

  English Language A Real Problem

  25 Jun 2019

  I chose the Hotel Route-Inn because of its proximity to the main railway station and bus station since most shops, bars and restaurants tend to be situated around stations in Japanese cities.Although my room was ready at 12.00 noon I was told to come back at 3.00pm for check in. This is where Japanese efficiency meets inflexibility. It makes no sense to make people wait unnecessarily when their room is already ready.I wanted to go to a large supermarket while waiting to check in, but three times the girl at reception tried to send me to the convenience store at the railway station that did not sell what I wanted. Eventually I had to go to the information at the station to be directed to the bus station to take a No. 30 to Aeon Mall half an hour away. Here they had all that I wanted and more.The hotel room was quite small, but the space was manageable and it was clean although I do not understand the Japanese obsession with dark brown carpets and duvet covers. The mattress was comfortable, but the two small pillows were rock hard. They felt like they were filled with horsehair and bamboo. They gave me neck ache and so I had a sleepless night. Also, the air-conditioner was ineffective and so I was hot too. Not good!English is a major problem in Japan. It is amazing that even in hotels the understanding of the world's accepted language of international communication is so limited that when I called down to reception to tell them my wi-fi connection had failed they kept trying to tell me what the password is and could not comprehend that it was not working. I had been using it since the night before, but it stopped altogether at 08.00 am. Was this maybe a prelude to ensuring that guests do not over stay the 10.00 am checkout time?At breakfast there was nothing of interest to a Western guest. Only scrambled eggs made with powder and rubbery croissants were of any mediocre interest. There was no fruit, no cereal no milk and no coffee unless I went to get it from a (free) vending machine in the lobby.As this hotel is marketed internationally on hotel booking websites the staff should be competent to a reasonable level in English and there should be breakfast offerings for all tastes, not only Japanese.

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• User:DazaiOsamu

  Trip type: Solo travel

  Very average hotel

  20 Jul 2016

  I've stayed in this hotel for 2 nights. Good point for this hotel was I booked it with a very reasonable price via online. Location was not very good...not closed to JR station. The hotel seem little bit tired and need an upgrade or renovation. Room was small and only fit to one person.

• User:Raju R

  Trip type: Business

  Good Hotel

  06 Jul 2016

  I stayed in this hotel with a colleague for four days from 25th to 29th June 2016. The hotel is very neat and rooms are well maintained. I am very much impressed with the hotel staff. They are very polite and helpful, especially front Desk staff. Breakfast service is good. Without any reservation, I strongly recommend this hotel for who are looking for economy but good stay in Fukuoka, Japan

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• User:phaera

  Trip type: Family

  Very basic hotel

  03 Jan 2016

  I stayed here for just one night. The best part of the hotel was the location . Since I only needed a place for one night I figured it would be fine. Maybe it was a slight notch below "Fine".First issue: we arrived about 2:40 for check in at 3:00. We were somewhat tired and hungry but we had to wait until 3 to check in. It wasn't that the room wasn't ready, it was but it's their policy. They want to charge you to check in early or to check out late. Never had that issue in any hotel. They really want to nickel and dime you for anything "extra".Issue two: the room. Very small but ok it's Japan and I sort of expected that. After sleeping on the floor for a week I was hoping for a bed. These beds are like rocks. And you get one lousy pillow that is also like a rock. Luckily I had a down travel pillow with me. Issue three: I could swear I saw breakfast served until ten but when we got there we were told it ends at 9:00 am so unfortunately we missed it. When we checked in there was a coffee machine with complimentary coffee but in the morning when I went to get some (because we obviously missed breakfast) I was told the machine was broken. For crying out loud get me a cup of coffee !Issue four : this isn't a huge issue really but the restaurant that served only dinner didn't have a menu written in English. I guess you can't have everything.In truth I would give this 2 1/2 stars.

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• User:AustinYe

  Trip type: Family

  Average hotel, Rude reception

  11 Jun 2015

  Over all I strongly not recommend this hotel, unless you have some special reason.It is not close to JR station and they give me smoking room even what I booked is non-smoking room. Room size is smaller than standard Japan economy hotel. And internet connect is slow, only good enough to check email or look around web, can not count on skype or anything like this. Breakfast is the only thing could be called above normal. Avoid this place, there are plenty of choices at Fukuoka.

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