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Mercure Sapporo

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Mercure Sapporo

locationSapporo, Hokkaido, Japan

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About Mercure SapporoAbout Mercure Sapporo

location

The establishment is approximately 70 minutes drive from New Chitose Airport. The JR Rapid Airport Express train travels to JR Sapporo Station from where it is about 6 minutes to the hotel by taxi.

facility

The hotel has a lift and features 285 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, room service and a laundry service. Complimentary newspapers are available. A fax machine is on hand for guests' business and communication needs.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a spa and massage treatments.

meals

Various dining options are available, including a restaurant, a dining room, a breakfast room, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Amenities at Mercure Sapporo Amenities at Mercure Sapporo

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

    • -

      Cycling/Mountain Biking

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      Gym

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      Massage

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

730

Very Good

710

Average

112

Poor

35

Terrible

18

Recent Reviews: 1605

  • User:Naysan M

    Trip type: Family

    Great Experience with the Family

    rating27 Jun 2026

    The hotel was very welcoming and the front desk staff went out of their way to ensure a good experience for my kids. Really appreciative of the nice front desk staff sorting and explaining everything clearly and giving the kids extra stuff. Plus the extended checkout without issue was appreciated. From the Japanese lady front desk staff to the French young guy staff, they were excellent. Nakayama Hidemi, ??? at Mercure Sapporo, responded to this review Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here.We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence.Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo.Sincerely,Quality Assurance TeamMercure Sapporo

  • User:230nguyenh

    Trip type: Family

    Great location and Helpful staff

    rating19 Jun 2026

    A bit old hotel but Great location, center of everything, surrounding by many restaurants, within a distance to shoppings.Staff are friendly and helpful, always help with any request.I would stay again Nakayama Hidemi, ??? at Mercure Sapporo, responded to this review I would like to thank you on behalf of the staff here for choosing Mercure Sapporo.We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence.Once again, we would like to thank you for your gracious comments and rating.We look forward to your visit again and we will be delighted to be at your service in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

  • User:Kenneth G

    Trip type: Couples

    DATED HOTEL WITH HOUSEKEEPING ISSUES IN PERFECT LOCATION!

    rating30 May 2026

    Stayed for 11 nights as an Accor ALL member. The best thing about this hotel is the fantastic location in the heart of the entertainment district of Susukino with unlimited dining, drinking and shopping venues at your doorstep both day and night. One of the best located hotels in town for sure. Airport Limousine Bus at the cost of Y 1.500.- is stopping just across the street and takes 70 minutes, very convenient.Friendly staff and good bed quality. However, this 17 year old hotel is now dated and tired, and is in urgent need of room renovation, especially the brown and stained room-carpet was directly ugly and unpleasant. Also, for the first time in my over 30 visits to Japan, I was not happy with the housekeeping services. The desk table was dusty every day, the wall paper on the wall behind the trash cans was full of dirt and spots from old trash (food and drinks) from previous guests, the back of the desk chair was full with spots from spilled soft drink or something. On day 3 I cleaned the chair and the wall behind the trash cans myself because I felt disgusted to watch it all the time. Having to clean your own hotel room as a paying guest is a very bad sign indeed, and I have to say very rare and surprising in Japan where I believe they normally have the best housekeeping services in the world. The inside of the window was also very dirty (black from old dirt) and I had to ask the front desk for housekeeping to clean it, which they did.This hotel offers what they call ECO FRIENDLY cleaning, meaning that they only do a regular/full cleaning (including making the beds) of your room every 4.th. day. This is in my opinion over the top, as I believe that most people would like to come back to a fresh and made bed after a long day outside. If you want to have a full cleaning of your room every day, you have to notify the front desk every day before midnight.All in all, this hotel is great for the perfect location, but far from great for the room. Will not be back. Nakayama Hidemi, ??? at Mercure Sapporo, responded to this review Thank you for choosing Mercure Sapporo and for taking the time to share your review.We are delighted to learn that you enjoyed our prime location in the heart of Susukino, the convenience of the Airport Limousine Bus service, and the friendliness of our team members.However, we sincerely apologize for the condition of your guest room and for the shortcomings in our housekeeping services. We are particularly concerned by your comments regarding the cleanliness of the desk, wallpaper, chair, window, and the overall condition of the room carpet. Most importantly, we deeply regret that you felt the need to clean parts of the room yourself during your stay. This is certainly not the level of cleanliness and service that we strive to provide.I will share your comments with our housekeeping team, and we are confident that your feedback will help us further improve our service standards and guest experience.At Mercure, we strive to provide a superior service experience for every guest. Therefore, your feedback is extremely valuable to us.Please rest assured that we are taking the appropriate measures to address these issues and prevent their recurrence.We appreciate you bringing these matters to our attention and sincerely hope that you will give us another opportunity to provide you with a more satisfactory experience in the future.Sincerely,Quality Assurance TeamMercure Sapporo

  • User:born_t0_travel

    Trip type: Couples

    Great location

    rating13 May 2026

    Great location, close to many restaurants, shopping, train and parks.Breakfast was good with a decent spread, but mostly the same options each day with a few changes.The staff we encountered were all very friendly including the front desk and in the restaurant.The room was a good size. Housekeeping seems to do a full cleaning on some schedule but provide new towels and take the trash daily. Our bed was never made our entire stay.Overall, we had a very nice 4 nights stay, but the hotel could use some updating. The lobby seems to be a mish-mash of furniture and decor, also a lack of seating. Nakayama Hidemi, ??? at Mercure Sapporo, responded to this review Thank you for choosing Mercure Sapporo, and for taking the time to share your feedback regarding your recent stay with us.We are delighted to hear that you enjoyed our convenient location, breakfast, and the friendly service provided by our team members. Your kind comments will certainly be shared with our staff as encouragement to continue delivering warm hospitality to all our guests.At the same time, we sincerely apologize for the inconvenience regarding the housekeeping service, especially that your bed was not made during your stay. We understand how this may have affected your comfort.As part of our environmental initiatives, Mercure Sapporo offers Eco Cleaning during consecutive stays, which includes trash collection, towel replacement, and amenity replenishment daily, while full room cleaning and linen changes are conducted once every four days. We apologize if this was not clearly explained during your stay, and we appreciate your understanding and cooperation with our eco-friendly efforts.We also appreciate your valuable comments regarding the hotel facilities and lobby atmosphere. Your feedback has been shared with the relevant departments as we continuously work to improve our guest experience.Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future.Sincerely,Quality Assurance TeamMercure Sapporo

  • User:Polaris T

    Trip type: Couples

    Spring vacation at mercure sapporo

    rating10 May 2026

    This is my second time. I came back because it's very convenient coming from the airport. This time, I took the buffet breakfast and like any other mercure, I enjoyed it. My most favorite in the menu was the mochi & their dairy products ( see my pic below)We will come back! Thank you for the experience! Nakayama Hidemi, ??? at Mercure Sapporo, responded to this review Thank you for your feedback. We at MERCURE Sapporo truly appreciate your kind comments and are delighted to hear that you enjoyed your stay with us.It is always a pleasure to receive positive feedback from a returning guest.We are also very happy to hear that you enjoyed our breakfast menu. Our kitchen staff were especially pleased to receive your compliments.Your feedback has been shared with our team, and it motivates us to continue striving for an even higher level of service.Once again, thank you very much for your feedback. We look forward to welcoming you back to Mercure Sapporo in the near future.Sincerely,Quality Assurance TeamMercure Sapporo

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