We loved this hotel, great location and decent space for quadruple beds. Design a bit old and classic, but they maintain it quite well. Too bad didn't have the chance to try their breakfast.Walking distance to Sapporo TV Tower and other tourist area. Will definitely stay here again.
User:Craig S
Trip type: Couples
No room cooling or heating controls.
03 Nov 2025
Nice enough hotel but in the winter they turn off the individual controls for the room air conditioning and centrally heat the whole hotel. It’s way too hot. The only way to try to get the room cooler is to open the window. Even that doesn’t work and it’s incredibly noisy with constant loud traffic noise and sirens all night. Poor.
User:bekoubetts
Trip type: Solo travel
All things considered I had to give this place five stars.
08 May 2025
Staff are ALL friendly. Helpful. Polite. Courteous. Welcoming. The accommodations are clean. Some lovely thoughts including two pair (different sizes) of pyjamas. A little torch near your headboard. Writing material. A small fridge for drinks / food. I was in a single occupancy room and I had a double bed. Great mattress and fab pillows. My room had a desk, wardrobe and on-suite. A really large widescreen tv and a chair and table completed the set up. I read Japanese rooms are small, but this was more than adequate. I booked with breakfast and there’s a large selection of mostly Asian items (raw and cooked seafoods, curry, rice etc) with some western items. Maned Waffle and omelet stations. Loads of breads and fruits and juices and milks plus all the hot and cold drinks you’d expect. For me, the real star is the onsen. Free for guests it’s a great touch. I was there twice in two days. Such a vibe after a day’s adventure. There’s a convenience store bolted on to the building which is great for ‘bits’ and the hotel is centrally placed for the main attractions. For the cost, I couldn’t see how it’s anything other than a five. Great stay.
User:155thihas
Trip type: Family
Good location but not much else of others
24 Dec 2024
Guest service is lacking. The staff at the front desk are not friendly and hospitable at all. The breakfast restaurant where there are older staff are more friendly and attentive to guests. Location is good but onsen is over crowded due to the smaller place with large number of rooms. And it closes early at 10 pm just when the guest will be back from the day activities. No chance to visit it if you spent your day out late. The food at the breakfast is the same variety for everyday. Nothing changes over the course of 4 nights we were there. The taste is somewhat not as nice as it looks. Mostly booked by tour operators for large groups. I would choose other places if you are a family.
宿泊部 フロント, Guest Services / Front Office at Hotel Monterey Edelhof Sapporo, responded to this review
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our location and the attentiveness of our breakfast staff. However, we are genuinely sorry to learn that your experience did not meet your expectations in several areas.We sincerely apologize for any perceived shortcomings in our front desk service. Our team is committed to providing a welcoming atmosphere, and your comments will be reviewed to enhance our guest relations. Regarding the onsen, we understand that the operating hours may not be convenient for all guests, and we appreciate your insights on this matter. Concerning the breakfast variety, we aim to offer a balance between quality and selection, and your feedback will be taken into account as we strive for continuous improvement.We value your input and hope you might consider visiting us again in the future.
User:Bronte_b491
Trip type: Couples
Stylish hotel close to Sapporo Station
14 Nov 2024
Great location less than 10 minutes walk from Sapporo Station south exit. Spacious layout, nice décor and excellent city views from upper floors. Very good onsen and spa (massage) packages. Concierge were polite, helpful and had a good command of English and we appreciated the walking map/brochure to easily explore the city on foot. The Streetcar (tram) is close by which you can catch to the Mt Moiwa Ropeway. We would highly recommend this hotel to our family, friends and work colleagues.
Sapporo, Hokkaido
About Monterey Edelhof
User Rating & Reviews
13 Jan 2026
03 Nov 2025
08 May 2025
24 Dec 2024
0204 505 9777