Richmond Hotel Sapporo Ekimae

Recent Reviews: 755

• User:keziaselvi

  Trip type: Couples

  Poor Communication and Responsibility

  11 Feb 2026

  We booked a non-smoking room for four nights months in advance and clearly stated this request in the booking. There was no indication in our confirmation that the room was a smoking room, so we had no reason to expect any issues.However, just one day before check-in, we were informed that no non-smoking rooms were available. The hotel insisted that we had booked a smoking room and shifted the blame to the booking platform, even though this was not stated anywhere in our confirmation. When we asked why we were notified only one day before check-in, despite securing the reservation four months in advance, the staff refused to provide any explanation, which raised serious concerns about transparency and communication.Instead of taking responsibility, the hotel asked us to pay an additional ¥40,000 for another room. Even after we agreed to stay in the smoking room, the reception staff laughed among themselves as we walked away from the front desk, which felt extremely disrespectful and unprofessional. The room also had dust on the water tumbler, and the smell of smoke in both the hallway and the room (10th floor) was very strong.A few hours after check-in, the hotel suddenly called to say that a non-smoking room had become available the same day, without any clear explanation. While we accepted the change, it required us to pack again and move rooms, which added unnecessary inconvenience to our stay.The layout of shared facilities was also inefficient, with the microwave, laundromat, vending machines, and comic area located on different floors.The location itself was good—close to convenience stores, Odori Park, and the underground passageway—and amenities were available for self-service in the lobby. Unfortunately, the overall experience was very disappointing due to poor communication and a lack of accountability.

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• User:Amy N

  Trip type: Family

  Great location

  04 May 2025

  Nice hotel with good amenities including a section for reading comic books and tea in the lobby area! The staff are nice and ready to help. Enjoyed the great stay and good breakfast sets here! Hope to return in future if I’m staying in Sapporo again!

• User:Leslie C

  Trip type: Friends getaway

  Excellent hotel accessible to transportation and tourist sites

  23 Feb 2025

  The staff are very polite and accommodating. The hotel is located within easy access of Odori and Susukino and there are several convenient stores located in the vicinity. There is a subway passage that you can use to get to the hotel from JR Sapporo Station. It's especially convenient during winter.

• User:332joycep

  Trip type: Family

  Best hotel in it’s class

  05 Jan 2025

  Booked 2 rooms for 4 adults. Hotel location was great. Nearby lots of shopping and food outlets. Check in process and staff were very pleasant. Room was small but clean and cozy. Toilet was small but clean. Housekeeping was very efficient. Our sink leaked and they immediately fixed it and cleaned the mess. Amenities were excellent. Lobby is very simple but had lots of amenities for guests to help themselves with like lavender and corn tea, toiletries and even face masks! We booked last minute so we were supposedly staying in a smoking floor. Luckily, we got a non smoking room just across from each other as we booked 2 rooms. Staff were very kind to accomodate us in a non smoking floor, we were just so grateful. Proximity to train station was very close. Overall family was very satisfied.

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• User:Quest28391788313

  Trip type: Family

  Good living experience!

  19 Jul 2024

  The room is clean and the service is good.The location of hotel is alao close to the station and there are many restaurants around it.