Solaria Nishitetsu Hotel Sapporo

Recent Reviews: 155

• User:Frequenthoteluser101

  Trip type: Couples

  Extremely disappointing

  04 Feb 2026

  Did not enjoy my stay here. Difficult check in - had asked for quiet room and was given one next to lift and 'guest hub'. Endless coach parties arriving and departing. Queues in dismal breakfast area with undrinkable coffee, stale bread, icy vegetables and unappetising eggs. Japanese breakfast choices fair. Rooms only serviced every two days. Breakfast/rooms/service all felt 'budget' and penny pinching but this is not a budget hotel, at least not in my book. Endless notices and instructions. Felt institutional. Would never return.

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• User:sarahls26

  Trip type: Family

  Love this hotel. Will stay here when I return to Sapporo

  04 Jan 2026

  Wonderful stay. So clean and good service! Staff are helpful even if they don’t speak english well. I enjoyed the onsen as well.

• User:skyebread

  Trip type: Solo travel

  An accessible hotel from Sapporo station

  15 Dec 2025

  The hotel is easily accessible from Sapporo station.Room is clean and neat. The only complaint is for my particular room, the curtain was not able to block the light totally, so I was always awaken by the am sunlight. Breakfast was quite a spread, but do be mentally to wake up very early as there seemed to be a lot of locals who would stay here and if even if you reach the cafe 5 minutes before opening hours, you would see a queue forming up already. 鈴木 康玄, 支配人 at Solaria Nishitetsu Hotel Sapporo, responded to this review Thank you for staying at Solaria Nishitetsu Hotel Sapporo and comments.This hotel is placed near the Sapporo station and the access is good.We apologize you didn't get sleep well.We will consider what changing the room curtain.We appreciate you ate breakfast!We served a lot of Hokkaido food, many guest enjoy the breakfast.If the restaurant is crowded, you can take the ticket front of restaurant entrance and wait in your room. Your comment may help other guests who consider booking.We hope to see you again.Solaria Nishitetsu Hotel Sapporo YONAMINE

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• User:fcmbng

  Trip type: Friends getaway

  Outstanding service and exceptional care

  11 Dec 2025

  During my recent stay, I had the pleasure of being assisted by the Vice Manager, Shiori Kinoshita, who truly went above and beyond. After unexpectedly injuring my wrist, I found myself in a stressful situation, unsure of where to seek medical help. Ms. Kinoshita immediately stepped in with genuine care and professionalism.She personally helped me contact the hospital, coordinated the details, and made sure I received the attention I needed. Her calm guidance and willingness to go the extra mile turned a difficult moment into a reassuring experience.Thanks to her exceptional support, I felt safe, cared for, and incredibly grateful. Shiori Kinoshita is a shining example of outstanding hospitality, and she made my stay far more comfortable than I could have hoped for. Highly recommended ソラリア西鉄ホテル 札幌, 支配人 at Solaria Nishitetsu Hotel Sapporo, responded to this review Thank you very much for staying at Solaria Nishitetsu Hotel Sapporo.We also sincerely appreciate your kind review. We hope your injury has since healed.Our entire staff was deeply concerned.We simply prioritized your safety and provided the support we could.When you visit us again, we will strive to offer service that makes you feel glad you chose us.Finally, thank you for taking the time to write your review despite your busy schedule.Solaria Nishitetsu Hotel SapporoIto

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• User:TaiPanStu

  Trip type: Couples

  Overnight stay in Central Sapporo

  09 Oct 2025

  After a long flight we were looking for somewhere that was easy to get to and comfortable for an overnight stay. The Solaria hotel was a great choice.Driving from Chitose airport took just over an hour and with its central location, it was easy to find.The hotel staff spoke English and the checkin experience was very smooth.The Hotel:Located centrally with lots of food, supermarkets and bars just a short walk away. It’s very warmly inside and the decor is pleasing. The facilities were all very accessible although we didn’t get to use the onsen. There was a handy station to collect free accessories for the room; razor, toothbrush etc.The roomWe had a standard double room and it was compact yet not cramped. Two of us fit nicely in the room even with two large luggage. The bathroom was good with a shower and a bathtub and separate toilet. Just down the hall was a free water station to use for making tea/coffee. We both slept well but I think that was because we were tired from travelling. The pillows were a little hard but still reasonably comfortable.Breakfast was on the second floor restaurant. We arrived at 6:50am and there was a queue outside. You need to take a number and wait to be called. Despite this, we only waited for about 7 minutes before our number was called. It was a good spread of food, including deserts so will satisfy anyone’s cravings. We left breakfast just before 8am and it was only half full so maybe consider you timing so you don’t need to wait.I would start here again and can recommend if you’re wanting a short stay in central Sapporo. 鈴木 康玄, 支配人 at Solaria Nishitetsu Hotel Sapporo, responded to this review Thank you very much for staying with us this time.We are delighted that we were able to provide you with a comfortable space.Our front desk offers travel planning assistance and restaurant recommendations, so please feel free to ask.We also offer rental items such as buckwheat hull pillows and memory foam pillows, so please try them if you like.We will strive to provide even better hospitality the next time you visit, so that you will feel it was even more enjoyable.Thank you again for your wonderful review.Solaria Nishitetsu Hotel SapporoIto

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