Hakone Kowakien Ten-yu

Name: Hakone Kowakien Ten-yu
Address: 1297 Ninotaira, Kanagawa, japan
Telephone: +44-204-505-9777
Rating: 4

Kowakudani, Kanagawa, Japan

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About Hakone Kowakien Ten-yu

location

This hotel welcomes guests in Hakone.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a currency exchange service and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking spaces are available to guests travelling by car (no extra charge). Further services include room service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Rooms are equipped with central heating. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. Guests will also find a refrigerator included among the standard features. A trouser press is provided for guests' convenience. A telephone and WiFi (no extra charge) are provided as well. As an extra convenience, bathrooms provide a selection of towels. Wheelchair-accessible rooms can also be booked. The hotel has family rooms and non-smoking rooms.

sport

Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, canoeing, a spa, a sauna, a beauty salon, massage treatments and hiking.

meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. A generous breakfast buffet and dinner are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hakone Kowakien Ten-yu

Facilities
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  24-hour reception
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  Laundry
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  Parking
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  Wifi
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  EV Charging Station
Building Information
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  Garden (m²)
Common Area
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  Game Room
General Services
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  Luggage storage
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  Multilingual Staff
Hygiene
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  Contactless check-in/-out
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
Sport/Entertainment
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  Swimming Pool
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  Sauna

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

213

Very Good

Average

Poor

Terrible

Recent Reviews: 416

User:Stuart T
Trip type: Solo travel
A very nice, secluded spa resort
16 Sept 2026
This place is rather lovely. Perched 600m up the mountain from Hakone it’s set in woodlands and has a beautiful rock pool outdoor onsen next to a waterfall. Each room has its own tub on the balcony which is filled by endless hot spring water. The staff are lovely, yukatas are provided and the atmosphere is incredibly peaceful and relaxing with lovely garden walks. My only criticism is that dinner is served cafeteria style. The food is very good but standing in line with people carrying their own trays is deeply uncivilised and is reminiscent of a motorway service station. But this is a minor detraction. Overall it’s a lovely place.
User:TrainerUK
Trip type: Couples
They need to review their rating.
27 Aug 2026
You can’t beat the location, also we had a beautiful teppanyaki meal. However, the rooms are fairly basic (think 3 star) and although there is effort from many staff members, staff in other areas of the hotel don’t come nowhere near a 5 star standard. When we were there lots of families occupied most areas of the hotel which made breakfast a challenge.
User:Frank_Smoothgroove99
Trip type: Family
Hakone’s Oasis of luxury
31 Jul 2026
Such a beautiful hotel with amazing scenery. The staff are exceptional and really attentive to your every needs.The hot spring baths are amazing with all the amenities to pamper yourself at no extra cost.The food is also fantastic with an array of Japanese and international dishes to choose from. We alsoIndulged into a 6-course chef speciality menu which was excellent. There’s something for everyone, a water park for kids, spa treatments, massage rooms, an enchanting outdoor garden with three waterfalls, a bar & lounge and the three hot spring locations.Would highly recommend
User:João R
Trip type: Family
A beautiful place in nature, but lacking the quality of a 5 star hotel
15 Jul 2026
Hakone Kowakien Tenyu wasn't quite the experience we had hoped for. We were expecting a more relaxed, intimate atmosphere with a strong focus on quality, but instead the hotel felt more like a large-scale tourist destination.The environment and landscape of the hotel are wonderful, as it is sourrended by big mountains and built in the middle of the forest. The Onsen experience provided by the hotel is unique and the staff is very helpful and speak good English, which helps a lot with communication.The hotel offers others other amenities, like a water park and free ice creams, which is nice for kids. There is also an arcade, or so it is called, but this is more of a mix of games (shooting and hoops), appropriate for younger kids.The breakfast is quite diverse, with several options between Japanese and Eastern food items. I would have preferred quality over quantity though.The Kaiseki dinner should have been one of our trip's main highlights, but it completely missed the mark. The appetisers were of substandard quality and the fish plates were overcooked (lobster and squid were rubbery). The meat dishes kind of saved the meal, but for the expensive amount paid this was really disappointing.Another aspect that needs to be revised is the power adaptors provided. The room has no USB plugs and providing only an adaptor for a family of four is obviously a challenge.
User:bribags
Trip type: Couples
A Good Stay in Hakone
07 Jul 2026
Beautiful location with great views. Very tourists and the buffet breakfast and dinners are ok. Rooms are a mix of modern and traditional with private onsens. My husband and I have tattoos so we couldn’t use the public ones. Entertainment nightly and free drinks which is a plus. Close to Lake Ashi.