Mercure Kyoto Station

Recent Reviews: 178

• User: mrscoops080612

  Trip type: Couples

  Nice stay

  We stayed in a privilege room for 3 nights and found the room generally comfortable although lack of hanging space and drawers was a little strange. Amenities were all very good and the room was very clean.The hotel design is nice but it does feel like it is primarily used for huge tour groups and there was continuously large volumes of luggage taking up a lot of space in the lobby. We seemed to s… Read moreWe stayed in a privilege room for 3 nights and found the room generally comfortable although lack of hanging space and drawers was a little strange. Amenities were all very good and the room was very clean.The hotel design is nice but it does feel like it is p… Read more

• User: bineshkrs

  Trip type: Family

  Very bad experience

  Our family had a very bad experience at Mercure Kyoto Station. We were traveling with children, and the behaviour of the staff was extremely rude and unprofessional.Even though our booking was already confirmed, we were overcharged. On top of that, gifts were being given to other children, but when our kids approached, the staff spoke to them very rudely and drove them away. This was upsetting and… Read moreOur family had a very bad experience at Mercure Kyoto Station. We were traveling with children, and the behaviour of the staff was extremely rude and unprofessional.Even though our booking was already confirmed, we were overcharged. On top of that, gifts were… Read more

• User: Jeet T

  Trip type: Family

  Great Location and Exceptional Staff Support for Families!

  Our family (2 adults and 2 children, ages 12 & 15) recently stayed at Mercure Kyoto Station during our 12-day "Japan Family Adventure". The hotel's location is excellent, being within easy walking distance of both a laundry/convenience store and the main Kyoto Station, which made our daily travels very efficient and also not forget the luggage forwarding service.The Service:The check-in experi… Read moreOur family (2 adults and 2 children, ages 12 & 15) recently stayed at Mercure Kyoto Station during our 12-day "Japan Family Adventure". The hotel's location is excellent, being within easy walking distance of both a laundry/convenience store and the main K… Read more

• User: Passenger528120

  Trip type: Couples

  Smell is too much. Highly perfumed, annoying music throughout hotel lobby, restaurant and guest room hallways. Knic knac

  Overpowering perfume smell in lobby, too much stuff everywhere gathering dust and annoying music all the time in common areas. Dark, dim room with odd accoutrements - weird side table with fake pullout drawer for electronic ports and lights. Breakfast buffet very expensive and not great for lean protein sources. Didn’t like this hotel. FO FO, Sales at Mercure Kyoto Station, responded to this re… Read moreOverpowering perfume smell in lobby, too much stuff everywhere gathering dust and annoying music all the time in common areas. Dark, dim room with odd accoutrements - weird side table with fake pullout drawer for electronic ports and lights. Breakfast buffet v… Read more

• User: ShabbirM_IND

  Trip type: Family

  Modern design & convenient location

  Very conveniently located (about a 7 - 10 minute walk from Kyoto station). The hotel has a modern design and the rooms are very comfortable. We had a room on a higher floor with a view of the Kyoto tower - which was a very nice view to have in the night. Breakfast spread is good with a wide set of options. FO FO, Sales at Mercure Kyoto Station, responded to this review Dear valued guest,Thank… Read moreVery conveniently located (about a 7 - 10 minute walk from Kyoto station). The hotel has a modern design and the rooms are very comfortable. We had a room on a higher floor with a view of the Kyoto tower - which was a very nice view to have in the night. Break… Read more