The Junei Hotel Kyoto Imperial Palace West

Recent Reviews: 222

• User:Zena A

  Trip type: Couples

  Disappointing

  05 Jun 2026

  Very disappointing stay. This hotel is advertised as 5-star, but it felt more like a 2-star property. Upon checking in, I found mould around the bath and several broken cupboards, with the overall condition and maintenance well below expectations. I paid AUD $3,900 for my stay but was so disappointed that I checked out just one hour after arriving. The cleanliness and quality were nowhere near 5-star standard. I would not recommend this hotel and would not stay here again. THE JUNEI HOTEL 京都, 支配人 at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this review Dear Ms Zena, Thank you for sharing your feedback with us. We genuinely regret to hear that your recent experience did not meet your expectations for a 5-star stay and that you chose to shorten your visit. We take all comments regarding room condition and maintenance seriously. Please be assured that your feedback has been shared with our executive team for review, as we always strive to maintain the highest standards for our guests. We appreciate your valuable input, as it helps us continually review and improve our services. Yours Sincerely, THE JUNEI HOTEL Kyoto Imperial Palace West

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• User:Robert P

  Trip type: Family

  Hospitality and luxury

  10 May 2026

  The hotel was located such that a walk in any direction took us to historic sites. The staff were wonderful and were incredibly enthusiastic to help us enjoy our stay. This boutique hotel was a memorable hi light of our whole trip THE JUNEI HOTEL Kyoto, at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this review Dear Mr Robert P, Thank you very much for staying with us and for taking the time to share your wonderful review.We are truly honored to have welcomed such kind guests as your family. It also deeply touched all of our staff to receive your heartfelt handwritten message.We are delighted to hear that you enjoyed our location and that our staff helped make your stay memorable. As our hotel is situated in a relatively quiet area to the west of the Kyoto Imperial Palace, we hope you were also able to experience the local and tranquil atmosphere of Kyoto during your stay.Your warm compliments mean a great deal to us and encourage us to continue creating special experiences for all of our guests.We sincerely hope to welcome you back again on your next visit to Kyoto.Warm regards,THE JUNEI HOTEL Kyoto Imperial PalaceWest

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• User:Henrik N

  Trip type: Family

  Great stay

  09 Apr 2026

  We are a family of 5 adults and we really enjoyed our stay. Very spacey rooms with hot baths in each room.Great overall service. THE JUNEI HOTEL 京都, 支配人 at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this review Dear Mr./Ms. Henrik N,We are most grateful and deeply honored that you took the time to share such a heartfelt review of your recent stay with us.We note that your family of five was accommodated across two rooms, and we sincerely hope that each member of your party was able to fully enjoy the comfort and privacy of their own space, along with the private hot baths.These amenities have been thoughtfully appointed with the utmost comfort of our guests in mind, and it is most gratifying to know they met your expectations.Furthermore, your gracious remarks regarding our service are a profound source of encouragement to our entire team, who strive each day to uphold the highest standards of hospitality.We would be most honored to welcome your esteemed family once again, and we look forward with great anticipation to the opportunity of serving you in the future.Yours sincerely,THE JUNEI HOTEL Kyoto Imperial Palace West

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• User:BobB750

  Trip type: Couples

  A Hidden Gem in Kyoto!

  22 Mar 2026

  This is a hidden gem of a hotel. Slightly away from the hustle and bustle of the downtown and Gion districts, they are still very accessible by subway and a short walk. The breakfasts were excellent and the staff very attentive and helpful! We would stay again with no doubt! THE JUNEI HOTEL 京都, 支配人 at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this review Dear BobB750,Thank you very much for your kind and thoughtful review.We are truly delighted to hear that you enjoyed your stay with us and appreciated our convenient yet peaceful location. It is also wonderful to know that our breakfast offerings and the attentiveness of our staff contributed positively to your experience.Your warm words are a great encouragement to our entire team, and we sincerely appreciate you taking the time to share them.We are especially honored to hear that you would choose to stay with us again.We look forward to welcoming you back on your next visit.Yours Sincerely,THE JUNEI HOTEL Kyoto Imperial Palace West

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• User:R P

  Trip type: Family

  Hotel not suitable for families with children. Dirty carpets, poor soundproofing & disrespectful manager/staff.

  24 Dec 2025

  One female staff member provided exceptional customer service based on her alone, the experience would have been a 10/10. Unfortunately, the rest of the stay declined quickly after check-in. The carpet in our room felt very dirty and visibly stained. The rest of the room was as pictured. We were placed in a first-floor room right by the lobby, where all guest traffic passed directly by our door, making it consistently noisy. The front door to the hotel was a sliding door pretty much next to our room wall/window and imagine it sliding open and shut constantly. Due to the age and boutique nature of the hotel, the walls appeared to be extremely thin. Normal walking from the upstairs room was very loud, and any dropped items or luggage movement could be clearly heard. As a result, I was unable to sleep. When I contacted the hotel to explain that we couldn’t sleep, the response I received was that another guest had complained about my children being loud. This was an inappropriate and disappointing response rather than addressing the issue or offering a solution, it felt like a defensive attempt to dismiss my concern. There was no resolution offered. The situation was later blamed on a language barrier, which I do not find acceptable. Emotions, tone, and gestures are universal. I do not recommend it for families with children, light sleepers, non-Japanese speaking, or those that pick their hotels based on Michelin guides - as I pick my hotels based on that always. THE JUNEI HOTEL Kyoto, at THE JUNEI HOTEL Kyoto Imperial Palace West, responded to this review Dear Mr. R P,Thank you very much for choosing THE JUNEI HOTEL Kyoto Imperial Palace West among the many accommodation options in Kyoto.We would also like to sincerely thank you for taking the time to share your feedback with us, both during and after your stay. We truly appreciate hearing our guests’ opinions, as they help us better understand where improvements are needed.All comments we receive are taken seriously and are shared with the relevant departments and staff members. We carefully review this feedback and use it as a reference for improving our daily operations and overall service quality.Below is a summary of our understanding of the points you raised, along with our current approach.Regarding the indoor sound environmentOur hotel is designed to reflect traditional machiya architecture. Due to this traditional structure, sound may travel more easily within the building. We sincerely regret that this caused you discomfort during your stay. Your feedback regarding the sound environment will be used to improve both our guest guidance and our operational practices going forward.Regarding living noise from upper floorsWe apologize that we were unable to sufficiently reduce living noise within the building, including during nighttime hours, and that this affected your comfort. While we must remain mindful of the structural limitations of the building, we will continue to review and consider possible measures to minimize such disturbances as much as possible.Regarding room cleanliness and facilities (carpet)We take your comments regarding room cleanliness very seriously. We regret that the condition of the room did not meet your expectations. In addition to regular maintenance, we are currently planning repairs and facility updates, and we will continue to review further improvements based on the feedback we receive.Regarding the inconvenience you experienced during your stay, as a response available at the time, we offered to waive the extension fee on your checkout date and to refund the unused portion of the accommodation charges without applying the standard cancellation policy. This offer was made in consideration of the fact that we were unable to provide a fully satisfactory stay experience.Once again, thank you very much for sharing your valuable feedback with us.We remain committed to valuing our guests’ opinions and will continue striving to provide an improved and more comfortable accommodation experience.THE JUNEI HOTEL Kyoto Imperial Palace West

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