Hotel Nikko Niigata

Recent Reviews: 882

• User:Poorjar

  Trip type: Solo travel

  Great view, inconvenient location

  16 Sept 2024

  One good thing about this hotel is the view. The building is said to be the tallest one on Honshu island that's facing the Sea of Japan. Every room is located above 22nd floor so you are guaranteed to get a high floor room. There's also a free observation deck on the top level. While the deck is open to the public, you get easiest access to it as you can take the elevator up directly from your room level any time while the deck is open. Can't complain about the view.On the other hand, the location of this hotel is very inconvenient for tourists. There's literally nothing nearby, which is pretty rare for a Japanese city hotel. There's a convenience store in the building that's open until 7PM or so. After that the nearest store of any kind is like 8-10 minutes walk away on a dark road. The only onsite dinner option is a Chinese restaurant with food portioned to be shared. While the hotel can be accessed by bus, the service is very limited at night and you may need a transfer to get to where you want anyway. Unless you are driving, you may rely on taxis a lot. Fortunately there were always some taxis standing by at the entrance while I was there.The room also left much to be desired. While the hotel is said to be of 4 stars, the room certainly is not at that level. It was very simple and much smaller than what I expected despite I booked the largest single room type. This is one of the most expensive hotels in the city, so I was a bit surprised by how unimpressive the room was. The AC also didn't work super well and kept the room hot.The service was good and the breakfast was nice. One thing to note is that the lobby is located on the 3rd floor and the signs isn't super obvious. Overall I think this hotel is a good option for people who are driving or want to get away from city life, but it's not the most convenient hotel for general tourists. nikkoniigata reputation, ??? at Hotel Nikko Niigata, responded to this review Thank you very much for staying at our hotel. We appreciate your compliments about the view and our staff.However, we sincerely apologize that you were not satisfied with our location, accessibility, and guest rooms.We apologize for any inconvenience caused.Our hotel is located in a relaxing environment away from the hustle and bustle of the city.However, we apologize for the inconvenience caused by the lack of accessibility.We will take your comments into consideration as we strive to make our hotel even better, and we look forward to your continued patronage of Hotel Nikko Niigata in the future.Thank you very much for your stay and your valuable feedback.

  Read more

• User:gingersg88

  Trip type: Family

  Nice place

  09 Jan 2024

  Not so easy to find this place as we drove. As we only knew the lobby is not on the ground floor, it took us awhile to realise that there wasnt any porter service as well. In the end, we had to park our car and lugged our luggage from car park to lobby.No food option available except the chinese restaurant if you checked in late afternoon. When we asked for dinner recommendation, we were told to try the seafood market near the hotel. We had connecting rooms, the rooms are big but dated. Its our first time having to experience very strong current wave/wind sound at night. Quite a scare as we kept wondering if the building can withstand such strong wind since its quite a tall building. Also first time experienced walking in a very strong wind and ended up, 1 out of 4 umbrellas we borrowed from hotel broke. The other 3 were not in good condition either.Hope to visit again one day. nikkoniigata reputation, ??? at Hotel Nikko Niigata, responded to this review Thank you very much for your continued patronage of Hotel Nikko Niigata. We would also like to take this opportunity to thank you again for taking the time to give us feedback on your stay with us. We are very grateful to have received such a high evaluation of your recent stay. However, we sincerely apologize for the many shortcomings. The winds around the hotel are particularly strong in winter, and the building may sway, but we hope you can rest assured that the hotel is earthquake-proof and vibration-isolated.We, the entire hotel staff, will continue to strive for further improvement of our services to meet your expectations. We look forward to welcoming you back to our hotel again. We look forward to your continued patronage of Hotel Nikko Niigata. Thank you very much for your kind contribution.

  Read more

• User:tyroner752

  Trip type: Couples

  Good view of Niigata City from the observatory at the top floor of the hotel.

  22 Apr 2023

  We stayed in this hotel for 2 nights, April 4-5, 2023 at room #2712. This hotel was recommended to us by a friend from Niigata whom we were visiting. We are told this hotel is owned by the JAL group and they have big function/banquet rooms so a lot of conventions are held there. The rooms are clean, staff are all courteous and helpful. The hotel is located in the Bandai area. The fishmarket where we had brunch of those yummy jumbo oysters is right across the hotel. The hotel is probably one of the tallest buildings in Niigata City and it has an observatory at the top floor where you can have a good view of the City. Not too many choices in their breakfast buffet but it is ok. nikkoniigata reputation, ??? at Hotel Nikko Niigata, responded to this review Thank you very much for choosing Hotel Nikko Niigata out of the many lodging facilities available. We would also like to thank you again for taking the time to share your impressions of your stay with us.We are very grateful to have received such a high evaluation of your recent stay.The entire hotel staff will continue to strive for further improvement of our services to meet your expectations.We look forward to your continued patronage of Hotel Nikko Niigata.Thank you very much for your kind contribution.

  Read more

• User:bari_ttc

  Trip type:

  Tallest hotel in town

  27 Aug 2021

  Hotel nikko is the tallest hotel in town, you can see wonderful view from your room. Room itself is a bit old but still spotless. Location is bad, you can only take the shuttle bus to go to the city center, there is also a market next to the hotel and it is worth visiting.

• User:Nils W

  Trip type: Business

  The land of ’no’

  08 Oct 2020

  Looking online the Nikko seems fine. Large-ish rooms, modern, convenient store downstairs, room service, 2 restaurants. All well and good, since it’s out by the river, with nothing within walking distance.So you arrive, check in, jotel is almost full or at least more than half full, judging by the parking garage and people queing to check in.Then you get to the room. Tinier than a dwarf’s shoebox (see picture). Plastic bathroom, tiny TV. In other words, just as awful as a 1-star ’salaryman’ hotel that make you want to kill yourself.Now one big reason i chose this hotel was that had a number of phonecalls to do, and since i am a polite person i wouldn’t even consider sitting in the restaurant and talk on the phone. That would be awful!But no. No room service. Can’t they send something up from the (only one of three open) restaurant?No.Why?Sorry, we no longer have room service.Why? Can’t someone bring me something?No.Take-out?Yes. You have to come down, order, wait and then pick up the food.’Sigh.

  Read more