Doubletree By Hilton Okinawa Chatan Resort

Recent Reviews: 355

• User:Gigisan215

  Trip type: Family

  Worse signature cookies than before and worse airport pickup service, but still nice terrace room andgood location

  17 Nov 2025

  It was my second time to stay in DoubleTree by Hilton at the American Village. I booked the exact same room type. The room was spacious despite there were 3 of us for a double room. I like that the toilet and the shower were segregated, so the bathroom could be put to fuller use. Amenities were provided. The location was prime at American Village. Access was easy to the sea side and there were plenty of restaurant options nearby. My family was very happy with the room with a terrace facing the sea. Just like in 2023, we booked buffet breakfast. The range of selection was plenty and there were also some Okinawa dishes. What disappointed me a bit was their signature cookies (provided for free upon check-in) were not as good as those in 2023. Back in 2023, the cookies were brownie-filled and the staff heated it up before serving. My friend and I was pleasantly surprised by the high quality of the cookies. However, the cookies served this time were just ordinary chocolate chip cookies (not warm) and it looked like they were just taken out from a cookie jar. Maybe they have scaled down their services?I asked DoubleTree to arrange a taxi pickup from the airport. There were confusing instructions in the email - on one hand, I was told in the email that someone would be holding up a sign with my name on it (they did so in 2023), but on the other hand, I was asked to walk to a specific point to look for the reserved taxi. It ended up that there was no one holding up a sign. We followed the signs of "reserved taxi" in the airport but the signs were very confusing and we were led to an area which is probably for reserved cars from Uber or something. We didn't find the taxi and so, we went back to the tourist centre of the airport, which wasn't very helpful. In the end, we figured out that the waiting point was just one of the ordinary taxi stands. It took us more than 30 minutes to resolve the taxi issue. I think the hotel should give clearer and more proper instructions, especially the fees had been raised by like 3k JPY when compared with than in 2023. Hilton Japan, オーナー at DoubleTree by Hilton Okinawa Chatan Resort, responded to this review Dear Gigisan215,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort.We are delighted to hear that you enjoyed the spacious room and the convenient location at American Village, as well as the buffet breakfast selection that included local Okinawa dishes.We sincerely apologize for the disappointment you experienced with our signature cookies this time. Your comments about the quality and presentation have been noted, and we will certainly review our offerings to ensure they meet the high standards you enjoyed during your previous visit.Regarding the taxi pickup confusion, we truly regret the inconvenience this caused you. We appreciate your feedback on the instructions provided, and we will work on improving clarity to ensure a smoother experience for our guests in the future.Thank you once again for your valuable insights. We hope to welcome you back for a third visit, where we will strive to exceed your expectations.

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• User:MTRMOM

  Trip type: Family

  Outstanding hotel staff members

  24 Oct 2025

  We happened to be visiting Japan during an early season flu epidemic that is growing with each day. Despite my son and I being current on our vaccines, I was diagnosed with Influenza A using a home test kit I had brought with me. The hotel front desk staff member whose name I did not write down, was wonderful, kind and generous to ask me what the hotel might be able to offer to make my illness less uncomfortable. Did I need to have her call an ambulance (no), did I need more water or any other item delivered to the room (yes) or was there any other request I needed to make of the hotel? She apologized that the hotel did not have access to a medical provider, but she helped me find a phone number for a local medical facility so I could call for a same day appointment. She also said she would be happy to call a cab for me when I was ready to go to the medical facility. At the desk after my appt, she gave me a fever pack to place on my forehead. Since the hotel was sold out after our 3-day stay, I had to move to another hotel in Naha since we had to cancel our travel plans to Ishigaki Island. The staff member allowed us to stay an extra hour after checkout and also called a taxi for us when we departed. In addition, she walked us out to the cab and opened the door to the cab for me. We had an excellent experience at this hotel - hotel staff members, the rooms, level of comfort, ocean view with balcony, breakfast buffet, access to other hotel amenities and location. But the kind and supportive care I received during my illness by this staff member really made all the difference in making my visit to Japan a special one. Thank you to the Doubletree by Hilton chain of hotels for employing staff that are very compassionate and supportive of your guests. Hilton Japan, オーナー at DoubleTree by Hilton Okinawa Chatan Resort, responded to this review Dear Kaipete,Thank you for staying at Doubletree by Hilton Okinawa Chatan Resort and writing us a valuable feedback.We are truly sorry to hear about your illness during your stay, but we are glad to know that our front desk staff was able to provide you with the support and care you needed. It’s heartwarming to hear that her kindness made a difference during such a challenging time. We strive to ensure our guests feel comfortable and cared for, and it’s wonderful to know that this was reflected in your experience.We appreciate your kind words about our hotel, the amenities, and the overall comfort you enjoyed. Your feedback motivates us to continue providing exceptional service to all our guests.Thank you once again for your thoughtful review. We hope to welcome you back in the future under healthier circumstances!

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• User:Rosco_FNQ

  Trip type: Family

  Great location close to American Village

  06 Oct 2025

  Recently stayed here and thoroughly enjoyed our stay. Hotel staff were very polite and helpful. Hotel has a coin operated laundry which was very popular but hard to get access to the dryers as the US troops staying in the hotel are quite often using these. Rooms were large for Japan standards and very comfortable and well appointed. My only area for improvement is the breakfast buffet as the hot food was sometimes cold. I would happily stay here again. Hilton Japan, オーナー at DoubleTree by Hilton Okinawa Chatan Resort, responded to this review Dear Rosco_FNQ,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort, and thank you very much for taking your valuable time to give us your thoughts.We are delighted to hear that you thoroughly enjoyed your stay and found our staff to be polite and helpful. We appreciate your feedback regarding the coin-operated laundry and understand that access to the dryers can be challenging at times. It's great to know that you found the rooms spacious and comfortable, as we strive to provide a pleasant environment for our guests. We also appreciate your comments about the breakfast buffet. We will certainly look into improving the temperature of the hot food to enhance our guests' dining experience.We look forward to welcoming you back for another enjoyable stay!

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• User:mwiddows

  Trip type: Family

  Relaxing place to stay in Okinawa

  30 Jul 2025

  Excellent hotel in convenient location. Easy walk to restaurants, cafes, convenience stores & other shops. The room was well appointed and a good size. Comfy beds & nice bathroom. Loved the pool area, and a bonus was being able to use the Hilton pools & facilities.Recommend this hotel for a relaxing stay in Okinawa. Hilton Japan, オーナー at DoubleTree by Hilton Okinawa Chatan Resort, responded to this review Dear mwiddows,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort.We are thrilled to hear that you enjoyed our convenient location and found it easy to explore the nearby restaurants and shops. It's great to know that you appreciated the comfort of your room, including the beds and bathroom. We're also glad you loved the pool area and took advantage of the Hilton facilities. Thank you for recommending us for a relaxing stay in Okinawa. We hope to welcome you back soon!

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• User:Koon-parkss

  Trip type: Couples

  Celebrating the Anniversary with my Girlfriend

  08 Feb 2025

  여자친구와 기념일을 맞아 방문했습니다. 힐튼 아너스 골드 멤버로 객실 업그레이드, 웰컴 드링크 및 쿠키 등 따뜻한 환대를 받아 너무나도 좋았던 기억들 투성입니다. 가능하다면 추가금 내서라도 리버뷰로 업그레이드 받아서 투숙하시길 바래요!동계라서 야외수영장은 이용 못햇지만, 바로 옆 힐튼이랑 시설을 공유하기에 바로 넘어가서 실내수영장을 편안하게 함께 이용하고 왔어요!I visited here to celebrate the anniversary with my girlfriend. I got the room upgrade as complimentary as Hilton honors Gold memeber, and welcome drinks with cookies as well. When I entered the room, we really surprised that there were 2 swans on the bed. And then our 2nd surprise was the view of the room. Also Doubletree and Hilton sharing the some facilites - gym, swimming pool. It is really easy to get there, and awesome point that they sharing it. Also if you get out the hotel, you can reach out to the American village within few seconds. It was one of the best points. And there are various menu at the breakfast restaurant, even there is coin laundry in the hotel. I highly recommend to you if you have any plan to visit Okinawa. Thanks for all your team members effort and service. I saw a lot of your team member working, however I could not get all of the name. I only get 2 team members name - speially thanks to Ms. Maho who assisted checking in & Mr. Hako who assisted checking out and housekeeping and Matiira restaurant :) Hilton Japan, オーナー at DoubleTree by Hilton Okinawa Chatan Resort, responded to this review Dear Koon,Thank you for staying at Doubletree by Hilton Okinawa Chatan Resort and writing us a valuable feedback.We are thrilled to hear that you chose to celebrate your anniversary with us and that your experience was filled with memorable moments. It's great to know that you enjoyed the complimentary room upgrade, welcome drinks, and the delightful surprise of swans on your bed. We strive to create special experiences for our guests, and your feedback truly warms our hearts.We’re also glad you took advantage of the shared facilities with the Hilton, including the indoor pool and gym. It’s fantastic to hear that you found our location convenient for exploring the American Village and enjoyed the variety at our breakfast restaurant.Your kind words about our team members, especially Maho and Hako, will certainly be shared with them. They will be delighted to know they made a positive impact on your stay.Thank you once again for your recommendation. We look forward to welcoming you back for another memorable stay in Okinawa!

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