Hotel Nikko Alivila / Yomitan Resort Okinawa

Recent Reviews: 3125

• User:Travel1r22

  Trip type: Family

  Disappointing - not 5 star.

  17 Jul 2026

  3 star facilities at best. Nothing luxurious at all. Disappointed for a Japanese hotel to be so poor. Wish we had paid more to stay elsewhere.Appears to be no investment in the hotel for many years/decades. Some things that really let it down:- extremely hard beds -1970’s bathroom- no porter service for luggage - you take a trolley yourself-no bar open after 6pm- breakfast queues so bad you ‘take a ticket’- dirty stained carpetsPositively the staff are very friendly & do their best, and some speak English, but mainly cater to Japanese tourists. The beach is gorgeous but low tide = no swimming (rocks) and jellyfish nets.There’s also real penny pinching mantra here:- supermarket style shampoo etc- toilet roll not replaced unless completely used (with a sign to say that). One bath towel each- pay extra for mango or passion fruit at breakfast- pillows have plastic beads in them (really weird and uncomfortable)- they offer you ¥1000 to skip housekeeping- aircon seems to go off overnight The breakfast buffet is not great choice wise, but the Teppnayaki was excellent (expensive). We left early as we were so disappointed with the quality of the hotel and particularly the hard beds. Hotel owners need to invest and remove the cost cutting policies - your staff will only carry you so far. At best a 3 star hotel by Western standards. hotelnikkoalivila a, General Manager at Hotel Nikko Alivila Yomitan Resort Okinawa, responded to this review Thank you for your detailed feedback.Thanks to the continued support of our many valued guests, we are proud to celebrate our 32nd anniversary this year. We are truly grateful for your patronage, and we remain committed to preserving the warm and welcoming atmosphere that makes our hotel special while continuing to enhance the comfort of our facilities for all our guests.We also appreciate your comments regarding practices that are quite common in Japan, including our environmental initiatives and measures to help alleviate congestion. We appreciate that these may come as something of a surprise to guests unfamiliar with Japanese hospitality customs. In that sense, thank you for taking the time to document so many of our efforts in such remarkable detail for future readers.Our team is able to provide the hospitality we strive for not only through the owner's ongoing investment, but also through the continued support and encouragement of our valued guests. We sincerely take your three-star assessment to heart and will continue to improve with humility and dedication, always striving to earn a five-star experience from our guests.We wish you pleasant travels and hope you find accommodations that better match your personal preferences.Hotel Nikko AlivilaDirector of Marketing Department

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• User:MagdaMSwitzerland

  Trip type: Family

  Not 5 stars

  11 Jul 2026

  The hotel is pretty run down and doesn’t deserve 5 stars. It is not a „charming vintage” as the management explains it, it is: yellow bathubs, poor lighting, chipped furniture and window shatters, molded balcony floors…The staff is friendly even though some speak no English so you may be unlucky at a check in and receive zero instructions on the hotel facilities. A lot is charged in addition (indoor pool, beach chairs positioned in a shadow, passion fruit at breakfast, kids activities). The spa treatments are OK but again, not a 5 star quality (the “salon” is based in a transformed hotel room so there is zero spa look and feel). All this for already a high price. On the positive note, the outdoor pool is nice and the beach is pleasant. I wouldn’t recommend this place; it is not a 5 star hotel but charges a 5 star premium. hotelnikkoalivila a, General Manager at Hotel Nikko Alivila Yomitan Resort Okinawa, responded to this review Thank you for taking the time to share your feedback with us.We are truly sorry to learn that we were unable to meet your expectations in many aspects of your stay. Your comments have been shared with our team and will be carefully considered as we continue working to improve our facilities and services.We sincerely appreciate your feedback and hope to have the opportunity to welcome you again in the future.Hotel Nikko AlivilaMarketing Manager

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• User:jkkras

  Trip type: Family

  Nice but past its prime

  08 Jul 2026

  A hotel past its prime with variable service especially breakfast. It has had some renovations and everything works but the bathrooms and major elements date back to its construction decades ago, and it shows. Service can be good - the staff are friendly - but you literally need to take a number and wait for breakfast for many of the times. For the price one would expect better. hotelnikkoalivila a, General Manager at Hotel Nikko Alivila Yomitan Resort Okinawa, responded to this review Thank you very much for sharing your valuable feedback. We truly appreciate your kind comments.This year, our hotel celebrates its 32nd anniversary. While our facilities have naturally developed a vintage charm over the years, we continue to value the spirit of carefully preserving and maintaining what we have, rather than simply replacing it.We have also introduced a breakfast ticketing system. Previously, guests had to wait in line at the restaurant, but now they can relax in their room or enjoy the beach until it is their turn. This improvement reflects our commitment to making your stay as comfortable and relaxing as possible.We also continue to invest in staff development so that we can provide warm, genuine hospitality to every guest.Thank you once again for your feedback. We look forward to welcoming you back in the future.Hotel Nikko AlivilaMarketing Manager

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• User:johnhui2020

  Trip type: Family

  Okay but not great

  20 Dec 2025

  We booked a Triple Terrace room. Overall it’s a good hotel for holiday and family, but not up to the high standard for the price tag:- Parking is quite full and available spots are quite far away, while it is not free of charge.- Room inside is clean, but the terrace area has apparent traces of dirts. The cleanness is not up to Japanese standards at all.- The check-in staff talked about many things, but intentionally skipped the one for hotel voucher for non-cleaning.- The breakfast is okay, but variety for hot food is limited. hotelnikkoalivila a, General Manager at Hotel Nikko Alivila Yomitan Resort Okinawa, responded to this review Thank you very much for choosing to stay at Hotel Nikko Alivila.Our hotel is very popular with families, and we welcome a large number of guests during the summer and year-end/New Year holidays. To alleviate check-in congestion, we keep counter explanations to a minimum and instead provide flyers and other information in the guest rooms. Please understand that the parking lot is paid to ensure the safety of your vehicles. We will enhance our cleaning procedures for guest rooms and terraces, and we will strive to improve the breakfast offerings going forward.Thank you again for your valuable comments.Hotel Nikko AlivilaMarketing Department Manager

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• User:Dream43679979461

  Trip type: Friends getaway

  The reception is a disaster. There is a lack of management training and communication skills.

  01 Dec 2025

  "The reception is a disaster. There is a lack of management training and communication skills. A problem-solving attitude is completely missing; if something doesn’t go according to standard procedure, they are lost.We planned to spend 3 nights at Nikko Alivila. Unfortunately, our travel agent made a booking error: instead of booking Nov 24–27, he booked Nov 23–26. We arrived on the 24th to find that the hotel had cancelled our reservation due to a “no show.”Reception insisted that we get a new voucher with the correct dates. They didn't want to allow us to use the two remaining paid nights. Alternatively, they told us to pay for 3 nights again directly at reception to get a room.Due to the time zone difference, our travel agent was not available. Finally, I saw a Global Emergency Hotline on the voucher (I'm not sure what company that was). A guy from Brazil helped us secure the room for the two nights we had already paid for, buying us time to resolve the third night with our travel agent.Bottom line: after 2.5 hours of phone calls back and forth, we finally got our room. It was already sunset. We lost a sunny day, and as it turned out, it was the only nice day we had in Okinawa.I have never experienced such unprofessional behavior in the hospitality industry. I hope management will provide training for the reception staff, as this ruined our stay completely.Advice: Try not to get a room with a view of the white wedding chapel—you will be woken up by the sound of trucks. Although our room was on the 7th floor, the noise was terrible." hotelnikkoalivila a, General Manager at Hotel Nikko Alivila Yomitan Resort Okinawa, responded to this review Thank you for your recent stay at Hotel Nikko Alivila.However, during check-in, we apologize for any inconvenience caused by insufficient explanations or communication from our staff.Upon confirming the situation with the responsible staff member, it was indeed the case that the travel agency's records had arrived with dates differing from your requested schedule. This resulted in multiple verification tasks that deviated from the standard procedure. Although we immediately assessed the situation and did their utmost for you, who had come from afar. For example, we provided you with clear proposals and several options: telling you clearly your room is properly prepared, requesting corrections to the travel agency if the itinerary on your record is incorrect, and confirming that the hotel can directly accommodate your reservation if you wish to cancel the travel agency's booking. In each case, these are not improper actions on the part of the hotel, but rather suggestions to ensure your stay and help you enjoy your time here.However, as you pointed out, we deeply regret that our lack of essential communication skills prevented the above points from getting across to you.While improving our staff's English communication skills remains a challenge for us going forward, we look forward to welcoming you once we overcome this hurdle.Please be sure to contact the hotel directly by phone or email to confirm your itinerary and other details after completing your reservation with the travel agency for your next visit. We look forward to your visit.Hotel Nikko AlivilaMarketing Manager

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