Super Hotel Namba Nipponbashi

Recent Reviews: 150

• User:followingurdreams

  Trip type: Family

  Small things one staff member acted made all the difference

  21 Jan 2025

  A family of four, seasoned travelers, we visited Japan (Kyoto, Osaka, Hokkaido, and Tokyo) over winter break. We stayed at this hotel during our short visit to Osaka - two rooms, side-by-side on the 9th floor. We changed scheduling last minute so our lodging options were limited. As a baseline, we frequent Marriott hotels - usually, Marriott, Sheraton, JW Marriott, and Ritz Carlton (just hit lifetime Platinum Member). We also regularly stay at Hilton and Curio Collection along with AmEx Platinum's Fine Hotels & Resorts. Our traveling experiences have made us appreciate the small things - so, we are usually attentive to small things.Conveniently located. Clean. Breakfast buffet included. Canape and alcoholic drinks included (2pm-8pm) - you read that right. Pretty much everything we expected comparable to others in the same price range in Osaka - except for two notable differences. Before I begin, let me say that there is one inconvenience worth noting. There is one elevator that serves the entire hotel. If you use the elevator regularly during peak hours, you will remember this comment; otherwise, it's normal...but, I thought I bring this to your attention.So, first, a nice small touch - a robotic dog at the lobby. A pleasant addition that captured everyone's attention. We saw many kids and adults alike playing/petting it.Second, what would have been a 4-star review, we decided to give a 5-star review because of one staff member. Ushimura-san (sp?) started working at this hotel about 3 months ago. He assumed multiple roles - some of which we believe were assigned but some that he voluntarily assumed. He worked at the front desk checking in/out guests. He also lent a helping hand setting up and/or taking down eating area. Assuming these were a part of his responsibilities, what we would like to praise is his attention to guests' needs. Whenever he saw an opportunity, he never failed to attend to those needs. This is only possible because Ushimura-san constantly observed his surroundings making sure that he can improve the guests' experiences. For example, while working at the front desk, the breakfast line was getting long and seats were limited. Taking note of this, he took off his jacket, entered the eating area, and started to expedite the process (such as taking guests' trays and emptying them out) followed by cleaning up newly open seats. He then proceeded to assist the food crew noting short supply of some items and started stocking them (no worries, he wore gloves). In the meantime, he constantly peeked at the front desk making sure to attend to those in need. While this is one example, this mindset is something that I sincerely appreciated and one that I hope the management would recognize - certainly a rare characteristic, imo. Kudos, Ushimura-san.

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• User:cpalonestar

  Trip type: Couples

  Very Small Rooms

  19 Mar 2024

  Great location to shops, restaurants, and subway. Staff is very friendly. However the room and bathroom is very tiny. Smaller than an economy room on a cruise ship. Bed is small and hard and the pillows are harder. If you are 6 ft tall your feet will hang off the bed by a good 3 inches. Not really recommended for couples. However they have a free breakfast that is pretty good and free drinks in the evening. Only one elevator so you may want to stay on the lower floors.

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• User:FATIMANEL

  Trip type: Couples

  Relax,Very Nice location and Excellent Service

  06 Mar 2020

  I will recommend this hotel to anybody who.will.visit Osaka..1.Very Friendly and accomodating courteous Hotel Staff2.Good Breakfast. Organic3.Very good location..walking distance to all shopping and food areas.. Kuromon Market Dotonburi Shinsaibqshi EbisubashiNamba Walk and Park OCAT and many more..4. Even our room is small ..were only 2.we are relaxed because it is very clean5. Bath products are all organic6. Hotel is beside Lawson and Drug Stores 7. Hi tech comfort room. It was our first time in Japan . SUPERHOTEL_NAMBA, 支配人 at Super Hotel Namba Nippombashi, responded to this review Dear our guests,Thank you for your stay with us and taking the time to give us your feedback.It is our pleasure that you could enjoy Osaka and SuperHotel Namba-Nipponbashi. As you noticed, our policy is "Natural, Organic, Smart" so that make our guests and earth healthy and happy.Organic and freshly baked breads, Bath products, and lady's amenities are part of our actions. Also, when you make a reservation from our website, you might autmatically join our saving actions for earth called carbon off set, which you could get some return.Thank you for vising Japan and choosing our hotel for your first stay in Osaka.We hope you would come back to our hotel and greet to you "Okaerinasaimase" meaning "Welcome back"If you have any concern, please feel free to ask us anytime.Best Regards,ManagerSuperHotel Namba-Nooponbashi

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• User:jokemp79

  Trip type: Couples

  Excellent lovation

  05 Apr 2019

  My husband and I stayed here for two nights. The location of the hotel is just perfect with lots to see and do just minutes away from the hotel. The staff cannot do enough for you. Like most Japanese hotels the style was basic but modern. I think a larger person/ somebody with restricted mobility would however really struggle with the bathroom as it was so crazy small! You had to enter sideways and be able to lift your leg high to get into the shower (I’m a very average 5ft 5” and 9 1/2 stone and thought it was a tight fit) Breakfast was included in the price however after getting up for it the first morning we didn’t bother again however this may just be personal preference.

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• User:stellamwlee

  Trip type: Couples

  A good stay

  22 Mar 2018

  A little bit pricey, but a good hotel to stay. It is clean and they have a good Japanese breakfast. They usually have 3 hot items and a selection of baked goods. The only thing is that they run out of pillows at night, so best if you get it early. The traditional Japanese pillows have these bead type of things in them. The staff's English is okay but not the best. This hotel is good for people who often come to Japan as they offer discounts if you stay enough nights. スーパーホテルなんば･日本橋, 支配人 at Super Hotel Namba Nippombashi, responded to this review Thank you very much for coming to super hotel Nanba and Nipponbashi from the inside in a many hotel this time.I'm preparing 8 kinds of pillow which can be chosen for a way a pillow in the guest room doesn't match at a super hotel.The height of the low rebellion pillow is preparing 4 types of something to have that, pillow with a hinoki, pillow with olive charcoal and pipe pillow like buckwheat husk for the kind.You can also stay at the way where a pillow in a hotel matches or seems anxiously surely.It'll be a guide by in the order of arrival because the number is limited but I think when you'd choose a pillow you like by all means when staying overnight.When we'll handle your reservation from a formal home page about the price, it's being sold by the most cheapness most.It became last, but thank you very much for make valuable time and contribute word-of-mouth communication this time.When coming to Osaka next time, please drop in by all means.Super hotel Nanba and Nipponbashi Manager

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