Surestay Plus Hotel By Best Western Shin-Osaka

Recent Reviews: 62

• User:earnju

  Trip type: Solo travel

  Great hotel to stay at in Osaka, close to Umeda, close to main train line to Shinsaibashi, Namba, also Kyoto/Kobe

  14 Jan 2025

  I chose this hotel because it's close to the Midosuji train line, specifically in Nishinakajima Station. It's a train station that connects directly to Shin-Osaka (if you want to take the Shinkansen/Bullet Train to Tokyo or elsewhere). It's also close to Minamikata station which you can use to go to Kyoto. Anyway, Midosuji is very convenient, direct line to Namba and Shinsaibashi area. In front of this hotel is a 24 hour open restaurant called Gusto/Gasuto, so if you are hungry in the middle of the night, no problem - if you don't speak Japanese, no problem as well because the restaurant has tablets in English for ordering.As for the hotel itself, the staff speak English and are very friendly. Check-in and Check-out are both seamless. The hotel smells good, it's very clean. Even though I went here by myself, I still booked a larger room because I like spacious rooms, but was pleasantly surprised because comparing it to other hotels I've been to, for the price I booked it, the room was quite spacious and also has a couch - the bathroom was also exceptional. It was good quality.The room's soundproofing is also great. It was in front of a road but I didn't hear anything aside from ambulance siren (common in Japan) but it's still muffled.The beds are perfect, I almost overslept because of it. So be sure to turn on your alarm!Overall, highly recommended for groups since it's spacious. Maybe for solo travelers too. There's also a convenience store (Lawson and Family Mart) nearby. And if you want to have a bit of drinking at night, Nishinakajima area has a lot of izakayas and italian/spanish restaurants around.Would come here again, definitely.

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• User:Ravdeep A

  Trip type:

  Great Stay!

  01 Jun 2024

  Best hotel in Osaka. Approachable distance to Family Mart and Lawsons and Metro. Great view and great room and staff.

• User:mtran3000

  Trip type:

  Very pleasant stay.

  21 Apr 2024

  Location was very quiet, away from the loud, busy areas. The location was also a bit far from the popular, busy areas in Osaka, so this can be seen as a pro or a con. Location also about a 5-minute walk from the nearest train station. Ample room size, plenty of space compared to other hotels in Japan. Very good value compared to other hotels in Osaka. Overall, a very pleasant experience.

• User:IDstay

  Trip type:

  Osaka hotel

  17 Mar 2024

  This hotel is in a very good location, near the subway station, has good amenities with Internet, breakfast and gym. The gym doesn’t have too many equipments. Front staff are very accommodating. Would return

• User:knowmyhotels

  Trip type: Business

  One door over from a busy funeral home!

  28 Jan 2020

  Simply put, this new SureStay by Best Western hotel's (formerly known as "Hotel Shin Osaka" or "Shin Osaka Hotel") location is not the greatest in my book. It may have escaped other reviewers, but the hotel is literally one door over from a very elaborate multi-story funeral home. It is nearly unavoidable on your walk to the Osaka Metro Midōsuji Line's Nishinakajima-Minamigata Station. The funeral home's street level entrance also serves as the loading/unloading zone for hearses. During my stay, I've encountered multiple times when a hearse being parked perpendicular to the walkway to load/unload caskets. With all due respect to the departed ones and their families, this is not a somber sight I want to encounter multiple times during any stay, especially if you are on a vacation. At night time, the brightly lit ground floor funeral hall is fully visible from the street, including mourners dressed in black and the deceased's picture.I've stayed with Best Western in Japan frequently for my business travels, so I booked this SureStay location as it showed up as a new property in the Osaka area. I can certainly understand why the old owner may decided to let this hotel go and get rebranded for the above mentioned reason. Here is a summary of my experience but I do not plan to stay here again...Good:- The room is slightly larger than the typical Japanese hotel of the same class.- Recent renovation and/or good upkeep, resulting in very clean guestrooms.Neutral:- The hotel's area is between Shin-Osaka Station and Umeda Station, so it's geographically fairly convenient. That said, it's a decent walk to nearest grocery stores and common eateries. There is no Don Quijote, Daiso, or any of the popular drugstores nearby, and so definitely not convenient compare to the typical Japanese hotels.Negative:- Very close to a funeral home is likely an issue for most.- Very noisy due to the hotel being on Nishinakajima, a very busy cooridor, with constantly traffic noise and the beeping sound of traffic lights.- Most staff, while very friendly, do not seem to speak even basic English. Best Western is a western hotel chain and naturally get a lot of foreigners. All other BW locations (even the ones in non-tourist areas) have staff that can speak varying degree of English, enough to process guest check-in and check-out, but this was not my experience here... It was Google Translate for me and struggle through the entire process.- The staff is often not at the front desk. From my comings and goings, I keep finding no staff at the front desk on an almost daily basis.- Weird room layout. For my deluxe dual twin-bed room, the beds were pushed together but no night stand on either side. This arrangement might be OK for family but definitely problematic if you are sharing the room with friends or coworkers, as you have to jump over one bed to get into the other. I wasn't sharing the room, and just need extra space, but because the beds were pushed together, it was pain to pull lose the bedding.All in all, I can see why Best Western branded this as SureStay instead of the full Best Western brand, it's definitely the bottom tier hotel from many prospective.

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