tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homejapan

The Westin Osaka

images

View Gallery

image url
image url

The Westin Osaka

locationOsaka, Osaka

Share this Dealshare

About The Westin OsakaAbout The Westin Osaka

Location

This hotel is located in Shin Umeda City and is Osaka's new landmark. It lies just a few miles away from Saiseikai Nakatsu Hospital, the Toyo Toji Museum, Hozenji Temple, Osaka Castle Hall and many other area attractions.

Facility

The hotel has 304 rooms, which are located on 30 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops, including a souvenir shop. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Parking facilities available to guests include a garage (for a fee) and a car park. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. The hot tub in the pool area promises pure relaxation. Guests can choose from a range of leisure activities, including a gym, aerobics, a spa, a sauna, a beauty salon and massage treatments.

Meals

Dining facilities include a restaurant with air conditioning, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. Alcoholic beverages are available.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at The Westin Osaka Amenities at The Westin Osaka

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Cellar

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Wifi

  • Hygiene

    • -

      Contactless payment

    • -

      Contactless room service

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

782

Very Good

643

Average

209

Poor

60

Terrible

36

Recent Reviews: 1730

  • User:MRichardson2014

    Trip type: Couples

    Wonderful hotel

    rating16 May 2026

    Excellent location, excellent service and the breakfast was plentiful, varied and delicious! Our room was spacious and the bed was comfortable. Our only complaint is that the Executive Club cocktail hour appetizers were limited in variety and did not change in the three days we were there - quite disappointing.

  • User:1961WT

    Trip type: Couples

    The Westin Osaka

    rating10 May 2026

    Good location: a short (JPY 2000) cab ride from Shin Osaka/a ten minute walk to Umeda station and the main shopping areas. A lovely garden links the back of the hotel with the path into the city, whilst there is a cab rank at the front entrance.We received a very typical Japanese welcome: enthusiastic, generous and kind. It was a pleasure to be back in Japan and surrounded by such lovely people who are so keen to look after their visitors throughout their stay.We used MB credits to upgrade to a suite, which was very spacious and included access to the Executive Lounge. Unfortunately the lounge looks very dated and offers a rather uninspired range of F&B (during the early evening), but it was nice to go to for a drink before dinner.Lovely pool, kept nice and warm, but only 4 loungers !The hotel generally feels dated and that is sometimes the (traditional) style it adopts and sometimes simply because it is: worn tables in the lounge, ancient showers in the pool area and dark, oppressive lifts. This is something that would not bother many people but it just wasn't to my taste.The breakfast was outstanding, with an extensive range of choice and variety, served in the modern, glass fronted extension that overlooks the rear garden of the hotel. Housekeeping exceptional, everywhere is spotless as you would expect, so always a pleasure to come back to your room.Only one disappointment, but a significant one for us: we tried to order room service one evening around 9.15pm only to find all restaurants in the hotel close at 8.30pm and the room service menu is VERY limited after that time. No burgers or club sandwiches, the mainstays of room service the world over, we had to chose from a plate of charcuterie and olives, a bowl of soup or a pizza. We picked the latter two, which took 45 minutes to reach our room and were portions small enough to leave a child hungry. That's really quite out of keeping from a prestigious hotel in such a wonderful, accommodating country.

  • User:kawashima C

    Trip type: Couples

    In the tranquil lobby lounge❣️

    rating27 Apr 2026

    I enjoyed a leisurely afternoon tea in the tranquil lobby lounge. On this day, I thoroughly enjoyed the last strawberry afternoon tea set of the year.

  • User:BizTravel_and_more

    Trip type: Family

    Comfortable stay in Osaka, 5 min walk to Osaka Station

    rating20 Apr 2026

    The Westin Osaka offers a comfortable and convenient base, especially if you plan to explore beyond the city. It’s about a 10-minute walk from Osaka Station ( there is a shuttle service Pickup/drop from the hotel too), and just one train stop from Shin-Osaka, making access to the Shinkansen quick and easy. You can also hop on trains from Osaka Station to visit Kyoto and Nara without much hassle. Thank you to Morita-san to make the stay comfortable.The rooms have that signature Westin feel. There’s also a laundromat about 300 meters away, which is useful for longer stays. 7-11 is opposite to the hotel with some nice italian and japanese restaurants (reservations needed much in advance).The lounge is a nice space to relax, though the food selection can feel repetitive, as it tends to be the same throughout the week. Vegetarian and vegan options are quite limited here, and the same applies to breakfast, while the spread is decent overall, choices beyond fruits and cereals or some breads are somewhat restricted for plant-based diets. Currency exchange machine is in the hotel.Service is a strong point, with friendly and attentive staff across the hotel. One thing to note for families: the pool isn’t accessible to kids under 16, which may be a downside if you’re traveling with younger children.

  • User:Milan R

    Trip type: Family

    Poor quality, we left after one night

    rating16 Dec 2025

    Our experience where was a perfect example of when Trip Advisor reviews do not accurately reflect the quality of a hotel when measured against international standards. In this case, this hotel is very dated and compares poorly with other options that are genuinely five star. Apparently we had booked two Renewal (refurbished) rooms at the Westin Osaka and apparently one of our two rooms was upgraded to the luxury floor due to my Gold Elite status. Yet the upgraded room looked exactly the same as the standard room and had the added bonus of a portable air conditioner as the main room AC was out of order. The hotel demanded additional payment for an extra bed for our son despite the booking (made on the Marriott app) being clearly stated to be for two adults and one child and zero mention of any additional extra bed charges. Across many previous Marriott stays, we have not been charged extra for the additional bed. The outcome was an immediate decision on our part to depart the next morning. Yasuda, the duty front office manager, showed a similar level of disinterest when hearing of our impending departure as he did when checking us in - the absence of a warm welcome was noteworthy. Although his attitude changed slightly when I presented my Amex Centurion card, which was frankly even more irritating. All very disappointing and reinforces my long-held view that the Westin chain is best avoided worldwide if you are seeking a high quality experience. ウェスティンホテル 大阪, オーナー at The Westin Osaka, responded to this review Thank you so much for staying at The Westin Osaka,and also thank you for your valuable feedback about your experience with us. We sincerely apologize that it was unclear to show the additional charge for a rollway bed on the application. Your feedback is very important to us.We will share this matter to all our teams to improve our service. Once again, thank you very much for staying with us and your loyalty to The Marriott Bonvoy. SincerelyFront Reception Manager

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot