Apa Hotel Hatchobori Shintomicho

Recent Reviews: 14

• User:paolosbg

  Trip type: Solo travel

  Not comfortable.

  02 May 2025

  Very disappointed, I was not comfortable .....Check in after 15 but check out at 10.....No visitors are allowed during the day but there is nowhere to sit and chat...Very small rooms ...There is no value for money....Friendly staff AH八丁堀 新富町 宿泊, オーナー at APA Hotel Hatchobori Shintomicho, responded to this review Vi ringraziamo molto per aver scelto l'APA Hotel . Tuttavia, ci dispiace molto sapere che non siete rimasti soddisfatti del nostro servizio. Poiché il nostro hotel è un piccolo negozio, lo spazio della hall è limitato. Inoltre, gli hotel APA hanno un sistema per cui i prezzi fluttuano in base alla domanda. Riteniamo che la richiesta fosse elevata quando avete preso la camera. La ringraziamo molto per averci dedicato il suo prezioso tempo per scriverci. Saremo lieti di accogliervi nuovamente nel nostro hotel. Front Desk Kaneko Originally submitted in Italian on www.tripadvisor.it. View originals.

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• User:Flyer38475270602

  Trip type:

  Basic bussiness hotel with good Metro connection to Narita airport

  18 Nov 2023

  Comfortable basic, clean hotel near Ginza. Excellent location for connection to both international airports. Polite and helpful staff. Rooms are small and so is the bathroom. Rooms have everything you need, including good Wifi. AH八丁堀 新富町 宿泊, オーナー at APA Hotel Hatchobori Shintomicho, responded to this review Thank you very much for staying at APA Hotel .APA Hotel is developing a "New Urban Hotel" with the basic philosophy of high quality, high functionality, and environmental friendliness.Although the hotel is compact, each room is equipped with a large LCD TV, our original "Cloud Fit" wide bed, and amenities such as toothbrushes and leather goods of the highest quality so that our guests can spend a comfortable stay.We wish you a pleasant stay and hope to be able to provide you with our wholehearted hospitality in the near future.Front Desk Maruta

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• User:brixtontrev

  Trip type:

  Basic and comfortable hotel with great local metro connections and close to the Ginza

  19 Nov 2019

  If you want to be in a convenient location close to Shintomicho Metro Station, and Takaracho Metro Station for access to and from Narita Airport and Haneda Airport, you can't go much wrong with this hotel. The rooms are about as comfortable as they can get for their size. Security is good. The check in process is highly automated and the staff are very helpful if you aren't Japanese. The staff speak limited English but like other places in and around Tokyo adapt their computers to help with translations. The breakfast section which doubles as a tempura for the rest of time comes up with a selection of Western or Japanese breakfasts. I opted for the Japanese breakfast for the duration of my stay as the first morning the poached egg I was served was cold and made me ill after eating it. That being said the Japanese breakfast was absolutely fine. The staff are very helpful and I had no other issues. Would happily stay at this hotel again Exploration802644, フロント at APA Hotel Hatchobori Shintomicho, responded to this review Thank you very much for staying at APA HOTEL <HATBHOBORI SHINTOMICHO>.I am very happy to hear that you were satisfied with the room and locationHowever, I am very sorry for the inconvenience associated with breakfast.In the future, we will check the facts and make improvements.We are very happy to hear that you will stay at this hotel again.We will continue to strive to give our customers a great time.Thank you for posting many reviews.We look forward to seeing you again.Receptionist Kobayashi

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• User:Troy G

  Trip type: Couples

  An unsatisfied custome, cold breakfast

  11 Nov 2018

  To whom it may concern,We have never encountered a hotel manager that is so lack of customer service. We booked the hotel (Hatchbori Shintomicho 11/10-14) last minute. We trusted your hotels because of the good reviews we saw on booking.com and TripAdvisor. The check-in process was smooth, but everything went downhill after the first breakfast. We chose the selection of room that includes breakfast, which is about $22 extra each day on booking.com (with breakfast:$488, without breakfast: $404). We saw the pictures of the breakfast online and the food looks good. The menu at the hotel front desk did not specify that it’s cold. But imagining cold egg yolk, cold half cooked bacon, cold rice, etc. based on my understanding, people from the US, China, and Korea do not eat cold breakfast. And I have never had any breakfast from any hotel that was ice cold. My wife have stomach issue against cold food so we had to eat breakfast elsewhere soon after. Tonight, after a long touring day, I talked to the manager on duty. I thought it would be a smooth process to get refund for the rest of our stay’s breakfast, but I ended up talking half an hour with Morita [---] who was the manager on duty. I explained at least five times to him the breakfast was cold, he could barely understand me. Then, he told me he did not know if the breakfast is supposed to be cold or hot. I wanted the portion of room charge for breakfast refunded. Every single time he told me it’s a hotel policy that breakfast cannot be refunded. I told him this is an exceptional situation, same reply from him over and over again. I asked him if he knows what the word customer service means, he didn’t understand it. We are highly disappointed by how the manager deal with this situation. We understand this is meant to be a budget hotel, but there is a basic level of customer service that a manager should understand. We will never come to another APA hotel again. Our trip has been pleasant until this point. Our whole view of how the Japanese people are friendly and courteseous has changed. We started to doubt what is behind all that pleasant aligado-gozaimasi. We were surprised by how difficult it is for Morita [---] to understand and practice customer service, something so easy to do, by refunding us the breakfast fee, of the breakfast that we did not even eat. But his attitude, and how he punched the desk after I walked off explained everything.Yours Sincerely, Yulin Ge Exploration802644, 副支配人 at APA Hotel Hatchobori Shintomicho, responded to this review Thank you for staying at APA HOTEL<Hatchobori Shintomicho>.We appreciate your taking time to inform us about your experience with our breakfast and service.We sincerely apologize for letting you down by the unpleasant experience during your stay with us.After we received your message about breakfast and service, we talked with our restaurant staff and a person who you talked to at the reception.As to breakfast, we had our restaurant staff to serve hot breakfast to make sure it doesn't happen again. Regarding our service, we trained him and told him how to handle the situation and do his best so that guests get satisfied as much as he can. We also shared what happened with all staff members and took a time what we can do in such a situation.As a hotel which is supposed to provide a comfortable time in your trip, we are ashamed of having such a comment from guest. We appreciate that we could realise the problem thanks to your kind voice and hope we will have an opportunity to serve you gain.

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• User:Gino F

  Trip type: Solo travel

  Fantastic Hotel close to Metro station

  02 Sept 2018

  I had an excellent stay at this newly build hotel.Small rooms but plenty of room for a single traveler. Small bathroom with Japanese bidet toilet. Great water pressure and quality toiletries.Love the 50 inch TV although all channels are in Japanese even BBC world.Close to Shintomicho Station, about a 2 minute walk if that.Nice friendly staff, lots of restaurants in the area as well as a 7 eleven and a Lawson's close by. (You have to try Japanese sandwiches they are the best).My only complaint about the hotel are the bed pillows, they are too flat and hard!They need to get softer thicker pillows. 宿泊 A, フロント at APA Hotel Hatchobori Shintomicho, responded to this review Greetings from APA HOTEL〈HATCHOBORI SHINTOMICHO〉.Thank you very much for staying with us here APA HOTEL〈HATCHOBORI SHINTOMICHO〉and your kind review about our hotels location.And thank you taking your time to write your review about pillow.We are extremely sorry that we let you down and did not meet your expectations.Regarding pillow of our hotel, we use feather pillow to bring guests into better sleep, moreover we know that this pillow and mattress are a good match in deep sleeping.We take your review seriously and will share it with our team members.We certainly hope we will have the opportunity to serve you again in the near future to extend you a better stay experience.M.Satoh／Receptionist

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