Apa Hotel Higashi Shinjuku Kabukicho

Recent Reviews: 208

• User:Roam03164260125

  Trip type: Solo travel

  Worst experience

  29 Mar 2026

  Rooms are small. They don’t even make bed as part of room service. Service overall is very bad. I put my clothes for laundry and the staff removed my clothes without my clothes being dried and suggested that I need dry them in women’s bathroom. Staff don’t even understand English and on top of it they are rude and discriminatory.

• User:ClintonN_13

  Trip type: Friends getaway

  Excellent position but that’s all

  24 May 2025

  Well positioned hotel Very clean BUTTiny rooms No amenities No lobby to speak of Poor english at reception Wake up call that didn’t arrive 1 lift to service the entire hotel Prepare for long waiting times No daily room serviceBreakfast is ok but can be very busy in the small roomReasonable price for the middle of tokyo but that’s all 東新宿 歌舞伎町 アパホテル, オーナー at APA Hotel Higashi Shinjuku Kabukicho, responded to this review Thank you for staying at APA HOTEL . We appreciate that you took the time to write a review about your stay. However, we are sorry that we did not meet your expectations. I believe that we did not explain this to you in detail. Our reception does not provide wake-up calls. Guests must set it themselves using the room phone. We provided all the amenities you need in the room, but perhaps it was not enough for you. Room cleaning is available on request, and is done every three days. We will use your review to improve our service.Sincerely,Reception / HOSHINO

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• User:210AntonioM

  Trip type: Couples

  Rooms are too small to be a comfortable stay

  23 Dec 2024

  This hotel had the smallest room I have ever been in, almost claustrophobic. And I never cared about room size in the past but you might not have room to keep your luggage in the room. Probably this is all part of the Japanese experience.Beware that this is a big hotel chain in Japan, and there are two other hotels of the same chain a few minutes away with a very similar name that is easy to get confused. 東新宿 歌舞伎町 アパホテル, オーナー at APA Hotel Higashi Shinjuku Kabukicho, responded to this review Thank you for staying at APA HOTEL . We are also grateful that you have written a review about your stay. We are sorry that the size of the room did not meet your expectations. Although APA rooms are compact, they offer high-quality, functional amenities and bedding to provide a comfortable stay. We will strive to improve in the future. We look forward to seeing you again.Sincerely.Reception / HOSHINO

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• User:Sally P

  Trip type: Couples

  Beware! Housekeeping steals!

  23 Jun 2024

  Beware of house keeping, they will steal your valuables. After checking out of our room on 24/6/24 an iPad was left in the room. Unfortunately we were boarding a flight and could not call the hotel. We activated lost mode at 11:00 and we received an email that the iPad was still in the hotel. The iPad now has a lost message displayed on the screen instructing the finder to contact me. A few hours later (~13:00), the iPad was removed from the hotel by housekeeping and moved to another location (20-7, Fujimicho, Itabashi, Tokyo, Japan 174-0062)APA hotel front desk is unwilling to help. They claim nothing was found. They are not able to speak with house keeping to resolve the matter. After researching, other people have reported APA hotel chain housekeeping to notoriously remove valuables from their rooms. The rooms are cheap, but they are extremely small and are not kept well. This APA does not have the same amenities as other APA like onsen and laundry. The location is very confusing to find. Do not stay here! 東新宿 歌舞伎町 アパホテル, オーナー at APA Hotel Higashi Shinjuku Kabukicho, responded to this review Thank you for staying at APA Hotel Higashi Shinjuku Kabukicho. We would also like to thank you for sharing your valuable feedback. Regarding your lost valuables, our front desk staff and cleaning staff searched the guest room thoroughly but were unable to find them. When valuables are found as lost property, the cleaning staff immediately returns them to the front desk. However, it is true that this caused you great discomfort. We will once again closely examine the cleaning staff and our management of lost property. We are very sorry that we were unable to help you. Our staff will continue to work hard to provide our guests with a safe and secure hotel.

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• User:tpc297

  Trip type: Couples

  Not great. Good location though.

  31 Mar 2024

  The room is the smallest I've ever been in. Pillows are hard bed is small for 2 people. Reluctant to give us a bigger room. Finally did for our last night but charged around 12000yen so became quite expensive. Check room size before booking this one. 東新宿 歌舞伎町 アパホテル, オーナー at APA Hotel Higashi Shinjuku Kabukicho, responded to this review Thank you for staying at APA HOTEL . We also appreciate you writing a review about your stay. However, we apologize for not being able to meet your expectations. Although APA's rooms are compact, they are equipped with high-quality amenities and bedding to provide guests with a comfortable stay. Your review will help us improve in the future. Thank you for your sincere review. We look forward to seeing you again.Sincerely.Reception / HOSHINO

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