Ascott Marunouchi Tokyo

Recent Reviews: 303

• User:ontheroad47

  Trip type: Couples

  Excellent Tokyo Hotel in central location

  31 May 2026

  We had a great experience. The executive 1 BR was perfect, the kitchen was well equipped, we had a large bathroom and 2 separate toilets plus a washer/dryer. The hotel is in a great location a block from the Imperial palace and close to Ginza. You can easily get anywhere from the train station that can be accessed through a door in the hotel entrance. We ate breakfast at the hotel one morning and enjoyed it. Would highly recommend this hotel.

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• User:Go59055941624

  Trip type: Business

  A Tour That Truly Showed the Philosophy of Ascott — A Real Masterclass in Hospitality

  16 Mar 2026

  I recently had the opportunity to visit Ascott Marunouchi Tokyo for a benchmarking tour, and it turned out to be far more inspiring than I had expected. Rather than a simple property tour, it felt like experiencing the essence of luxury hospitality firsthand.What impressed me the most was the remarkable professionalism and training level of the staff. Our tour was guided by Sunhee Kim, and it was hard to believe she had only been with the company for about a year. She explained the hotel’s facilities, design concepts, and brand philosophy with the confidence and depth of someone who had worked there for many years. It clearly reflected how strong and well-structured Ascott’s staff training system must be.Several elements throughout the property stood out and broadened our perspective on hospitality:Signature Scent MarketingFrom the moment we entered the lobby, the hotel’s signature scent created a strong sense of identity and atmosphere, demonstrating how sensory branding can leave a lasting impression on guests.Thoughtful Seasonal DesignThe property subtly incorporates interpretations of Japan’s four seasons throughout the space, creating a calm and comforting environment for guests.A Modern Interpretation of TraditionThe harmony between modern facilities and the Japanese-style rooms beautifully reflects how local culture can be integrated into a contemporary luxury setting.Another memorable moment was that General Manager Takuto Yoshida and Housekeeping Manager Riku Fuseno personally took the time to welcome us and guide us through the property despite their busy schedules. Seeing leadership so engaged on the floor was a powerful reminder that true hospitality begins from the top.This visit was far more than just a hotel tour it was a valuable opportunity to learn about service philosophy and operational excellence.I would highly recommend this property to anyone who wants to experience thoughtful design, genuine hospitality, and exceptional service. Guest Service Ascott Marunouchi Tokyo, Other at Ascott Marunouchi Tokyo, responded to this review Thank you very much for visiting Ascott Marunouchi Tokyo the other day, and for taking the time to write a review.We are so glad to hear that you enjoyed your visit our facility, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the near future. Sincerely,Ascott Marunouchi Tokyo

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• User:DKCW

  Trip type: Family

  Mishandling of luggage

  28 Dec 2025

  We spent a total of 3 nights over 2 periods at this hotel. The first period was for 2 nights beginning on the 20th Dec. 2025. I would have given the hotel "4 stars" if this was my only experience at the hotel, the service was friendly, helpful and accommodating, in fact they upgraded us! We left 2 Ski bags at the hotel to be picked up on our return journey a few days later on the 26th Dec..On my return, one of te lock on my ski bag was missing and it looked looked like it had been treated roughly by its handler. When I enquired at the front deck, a male employee ( I didn't ask for his name) was not at all concerned and show no empathy at all. He didn't even bother to come and check the bag or ask what type of locks it was and just answered that they looked and cannot find.This is not the type of service I expect from Japan.Dawson Woo Michio Sekine, Other at Ascott Marunouchi Tokyo, responded to this review Thank you very much for choosing to stay at Ascott Marunouchi Tokyo twice.We also appreciate the valuable time you took to provide us with your feedback.However, we apologize for the shortcomings in our staff's service during your second visit, which caused you discomfort.We are committed to improving our service to ensure that similar issues do not occur in the future.We hope that you will give us an opportunity to stay with us again and experience true Ascott Hospitality. Sincerely,Management

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• User:SDWanderlust

  Trip type: Couples

  Unlikely to return or use Ascott in the future

  10 Nov 2025

  Location is convenient as it's close by Tokyo Station. The bad side of it is that the area is very commercial. Room is large, spacious, and does have a luxurious feel to it. Breakfast was included but it was a tad boring for the room rates. I specifically remove three stars for the following reasons: I misread the check out time. I was 1 hour late to check out. They charged me $370 for one hour late, mind you the rate for the night was about $750. Is this fair? Hiroe Onodera, Other at Ascott Marunouchi Tokyo, responded to this review Thank you very much for choosing Ascott Marunouchi Tokyo. We would also like to thank you again for taking the time to provide us with such positive feedback on our services.However, we apologize for any discomfort you may have experienced with our breakfast service.We take your valuable feedback seriously, and all of our staff will work hard to improve and enhance our services.All of us at Ascott Marunouchi Tokyo are looking forward to serving you again. Thank you very much again for your continued patronage of Ascott Marunouchi Tokyo.Ascott Marunouchi Tokyo

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• User:BondiRescued

  Trip type: Business

  Check out conditions before you book.

  26 Sept 2025

  Terrible place to stay. Do not book would be my advice and I don’t often, at all, write poor reviews, but this place is not good.The rooms are great and should be for the price, but service is a let down. Just informed that on Sundays you have to leave your room between, wait for it, 11am to 6pm as they shut power off. Are you kidding me. They informed me at check in. If I knew before would have gone elsewhere. That’s beyond poor. I asked what the discount was as unable to use room and facilities for most of the day and the answer….none! Unbelievable. If you were wanting to use a microwave then they’re done for 3 days; the length of my stay. Can’t come quick enough. Hiroe Onodera, Other at Ascott Marunouchi Tokyo, responded to this review Thank you very much for choosing Ascott Marunouchi Tokyo, and for taking the time to share your review with us. We are very sorry to hear that you didn't have a great experience. We have taken your feedback on board, and we will strive to make improvements accordingly.We hope that you will give us an opportunity to stay with us again and experience true Ascott Hospitality. Sincerely,

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