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Citadines Tokyo Shinjuku

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Citadines Tokyo Shinjuku

locationTokyo City, Tokyo

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About Citadines Tokyo ShinjukuAbout Citadines Tokyo Shinjuku

Location

This serviced apartment complex is located in the shopping and entertainment district, about 1 km from the Shinjuku Gyoen park, the Isetan department store and Hanazono Shrine.

Facility

The apartment hotel has 3 lifts and features 160 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, stovetop, microwave, tea/coffee station and oven. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a DVD player and WiFi (no extra charge) ensure optimal comfort. Slippers are included. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The apartment hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, a spa and massage treatments.

Meals

A generous breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Citadines Tokyo Shinjuku Amenities at Citadines Tokyo Shinjuku

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bicycle Hire

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      Car Park

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      Cloakroom

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      Disability-friendly

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      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

    • -

      Massage

LocationLocation

Map preview

Around this property:

Centre

2.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1381

Very Good

1090

Average

168

Poor

28

Terrible

17

Recent Reviews: 2684

  • User:jtv6

    Trip type: Solo travel

    Good stay

    rating26 May 2026

    The staff were efficient and helpful. The room was spacious by Tokyo standards. It had a bit of a smell but otherwise clean. Citadines Shinjuku Tokyo, Guest Services / Front Office at Citadines Shinjuku Tokyo, responded to this review Thank you for your review! We're glad you appreciated our helpful staff and spacious rooms. We apologize for the slight odor you noticed, and we are addressing this with our housekeeping team to ensure our high standards are maintained. We look forward to welcoming you back to Citadines Shinjuku Tokyo!Connecting You with Citadines,Ishigami | front officeCitazen @ Citadines Shinjuku Tokyo

  • User:meaningremission

    Trip type: Family

    Return after many years

    rating05 Apr 2026

    We stayed here couple of times, however it was many years ago. Back here again and this place remains the same, as per my memory. The main different is it is now being managed by the Ascott group. Rooms are clean and front desk staffers are friendly and helpful. There is a small gym with 4 exercise machines at the lobby. There is also a laundry room with 4 washing machines and 4 dryers. Citadines Shinjuku Tokyo, Guest Services / Front Office at Citadines Shinjuku Tokyo, responded to this review Welcome back! It is truly an honor to have you stay with us again after so many years. We are thrilled to hear that while we are now proudly managed by The Ascott Limited, the nostalgic charm and atmosphere you remember remain intact.We are pleased that you enjoyed our clean accommodations and that our team provided the friendly, helpful service we strive for. It is also great to know that our lobby gym and laundry facilities added convenience to your return visit.Thank you for your continued loyalty, and we look forward to seeing you again much sooner next time!Guest Service, Ishigami

  • User:roy v

    Trip type: Friends getaway

    A pleasant three night stay

    rating26 Feb 2026

    We have just enjoyed staying here for three nights.Nice staff and the room was serviced each day Quite comfortable with a good bathroom with shower over the bath which could be a bit tricky for some guests.Free wifi worked well, there was a safe in the room.There is a restaurant there for breakfast.Close to the station and lots of eating places close by.There is quite a lot of nightlife in the area so even very early in the morning there are a lot of young people about but we never saw any bad behaviour.Good place to stay. Down in the foyer there was a free coffee making machine which was very handy.Reception is open 24 hours. Citadines Shinjuku Tokyo, Guest Services / Front Office at Citadines Shinjuku Tokyo, responded to this review Thank you very much for your kind review and for choosing to stay with us for three nights. We are delighted to hear that you found our staff helpful and enjoyed the daily service of your room.It is great to know that our location near the station and the local dining options worked well for your visit. We also appreciate your feedback regarding the shower and bath setup as this helps other travelers plan their stay. We are glad you found the area safe and enjoyed the convenience of our 24 hour reception and the complimentary coffee in the foyer.We hope to have the pleasure of welcoming you back the next time you are in Tokyo.The Citadines Team

  • User:Cliverd

    Trip type: Family

    A VERY GOOD CHOICE

    rating24 Feb 2026

    We were very pleasantly surprised by this place. The front desk staff are particularly helpful. The room was a reasonable size for Tokyo and was very clean with good natural light. I also found the bed and pillows to be very comfortable. We did not have the breakfast which you can separately pay for. However, there are free coffee machines on ground level which serve good hot coffee and using real coffee beans. The accommodation is in a quiet and safe (like most of Tokyo) area with a good selection of nearby small places to eat at. There are also an abundance of convenience places (such as 7/11 and Lawsons etc) very close nearby. We enjoyed our stay so much that we plan going back there for a few more days at the end of our trip.The only suggestion to Citadines is to have in the room a folding luggage stand (apologies to Citadines if if it was, in fact, in the room but we didn’t find it). Citadines Shinjuku Tokyo, Guest Services / Front Office at Citadines Shinjuku Tokyo, responded to this review Thank you so much for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed the comfort of your room and our local neighborhood. It is also wonderful to know that our team made you feel welcome.We appreciate your suggestion regarding the luggage stand. We actually have these available for our guests, so please let us know when you return and we will be happy to place one in your room for you.We look forward to welcoming you back at the end of your trip. Safe travels until then!The Citadines Team

  • User:LCv249

    Trip type: Family

    Old hotel

    rating16 Jan 2026

    We stayed 2 nights in this hotel. The staff was friendly and helpful. This hotel is pricey, and the breakfast they provided not much selection.(+) friendly staff and helpful(-) location, not so clean, old and weary, pricey, Citadines Shinjuku Tokyo, Guest Services / Front Office at Citadines Shinjuku Tokyo, responded to this review Thank you for sharing your feedback with us. We’re pleased to hear that you found our staff friendly and helpful during your stay. We regret that the location, cleanliness, condition of the hotel, pricing, and limited breakfast selection did not meet your expectations. Your comments have been noted and will be shared with our management team for improvement. We truly appreciate your input and hope to welcome you again in the future with a better experience.Thank you for sharing your feedback with us. We’re pleased to hear that you found our staff friendly and helpful during your stay. We regret that the location, cleanliness, condition of the hotel, pricing, and limited breakfast selection did not meet your expectations. Your comments have been noted and will be shared with our management team for improvement. We truly appreciate your input and hope to welcome you again in the future with a better experience.gaire Guest Service Officer

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