Hotel Gajoen Tokyo

Recent Reviews: 433

• User:198vanl

  Trip type: Family

  A Stay That Honors Tradition and Heartfelt Hospitality

  17 Jul 2025

  We’re staying at Hotel Gajoen Tokyo right now, and it’s one of those rare places where you feel the care in every small detail. A fan to cool off, handmade cookies from local artisans, a simple piece of origami—these little gestures tell a much bigger story about hospitality, culture, and tradition.We found out the hotel will be closing soon for renovations, and that makes this visit feel even more special. It’s a quiet reminder to slow down, appreciate the moment, and honor the spaces that hold history.Feeling really grateful to be here.Oh shout out to the shuttle driver Alex - great conversations were had - such an energetic and optimistic person!

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• User:nicholasmD4097DQ

  Trip type: Solo travel

  Luxurious Cultural Experience

  28 Apr 2025

  I booked a Luxury room as a Hilton Diamond member. No upgrade however I was not aware at booking that there is an executive lounge and access was honored. This was my first experience at an SLH since the partnership with Hilton commenced.The room itself was very spacious! I did not do any pre-arrival research and was pleasantly surprised by the 70 sq meter room. I was on the south side of the building and had a view of the small nearby river and cityscape. There was a large living room area with walk-in closet and. I would consider such a room a suite at any upscale hotel in Tokyo. I was also not prepared for a private whirlpool and steam sauna in the bathroom. With about 30 minutes of preparation time I had a private sauna experience which was a first for me. While one may come to Japan looking for an onsen experience this sort of amenity goes above and beyond that.The hotel itself was also very spacious with lots of beautiful Japanese-inspired design and restaurant options. I had heard this place was often chosen for weddings and saw a couple taking pictures on the one night I was there. There was a really nice small garden with waterfall in the central area which was quite remarkable.The hotel is located southwest of Meguro Station and while it is a relatively short walk you do have to go up and down a hill which may not be great for those with luggage or those less ambulatory. The hotel actually has a free shuttle to Meguro Station and also goes to Shinagawa Station three times in the afternoon. I have included a picture of the information. The Meguro shuttle stop is actually on the east side of the station.I checked out the executive lounge on the eighth floor during cocktail hour. It was a very good sized lounge with plenty of tables to accommodate guests. The drink options were good and there were some really delicious snack options such as miso-infused cheese. That said, there was an imbalance in food offered to guest ratio as anything desirable was quickly scooped up as it was laid out. A delicious snack but nothing more than that as the seeming kitchen capacity and the other sharks in the water keep this from being a light meal.I also had breakfast at Kanade Terrace on the first floor. While other hotels tend to have a balance between Western and Japanese options, the breakfast here skewed slightly more Japanese as one might expect of this type of hotel. That said, on the morning I went they also had carved roast beef. This is quite a luxurious option that I have only seen normally offered at the Conrad Osaka. Overall I had a really pleasant and great new experience. It was nice to experience this hotel, an SLH property, and it is good to see Hilton add a lifestyle type property to its Tokyo portfolio.

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• User:kelsey1982

  Trip type: Family

  Wonderful stay

  19 Apr 2025

  Outstanding service, beautiful hotel, comfortable rooms. We are a family of four that traveled from Seattle and really enjoyed our stay. The rooms were spacious and comfortable, we especially loved the city views and the turn-down service every night. The staff was incredibly friendly and helpful. The buffet breakfast was delicious. We found the location to be convenient and we liked that it was in the city but not in the insanely busy areas like Shinjuku/Shibuya which were a bit overwhelming! We were sad to leave!

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• User:Amy B

  Trip type: Solo travel

  Nice but ruined by rude staff member.

  18 Apr 2025

  I went to this hotel yesterday (20/4/2025), as I had heard about its amazing interior and was curious, as I had been considering it for a future trip to Tokyo with family. After 20 minutes of exploring I decided to have a break with a coffee and cake from their Kanada Terrace Grill. It was empty except for about four tables, so I approached the front desk where the woman quite literally looked me up and down- like very obviously. I was shocked but asked for a table for coffee (as others were doing this too, not just food). She told me it was reservation only- didn’t even ask if i had one! I walked away a little confused, but then as i passed the restaurant I asked a waiter if the cafe was reservation only and he said no! I asked if i could have a table and he took me straight to a great table and I ordered a coffee. Clearly the first staff member had lied and she had decided I was not good enough to go in there! I was smartly dressed in a dress and shirt but what i had on should not have mattered (i later noticed one family were wearing shorts and t-shirt so clearly it wasn’t a dress code issue). Very rude and put me off going back and won’t book a stay there now. Must say other staff were lovely but I have never been made to feel like this in a 5 star hotel before so would not recommend.

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• User:WorldTravelerCO

  Trip type: Family

  Wonderful Customer Service

  24 Feb 2025

  Our family of three, including our 14 year old daughter, recently enjoyed three nights here. The staff was so helpful and friendly from the time we booked to check out. The breakfast options were vast and our room was well appointed. Something that really stands out.... our flight out of Denver was cancelled and we were rebooked for the following day. This caused us to miss our first night at the hotel. I emailed the hotel to let them know to please not give away our room, that we would be coming and they (without me asking) updated our reservation to remove the first night. They absolutely did not have to do this and we would've paid for that night as agreed when we booked. The hotel understanding that the situation was out of our control and not making us pay for that night really made us feel cared for before we even arrived. We would absolutely stay here on a future visit to Tokyo!

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