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Hotel Gracery Ginza

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Hotel Gracery Ginza

locationTokyo City, Tokyo

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About Hotel Gracery GinzaAbout Hotel Gracery Ginza

Location

This hotel is located in Tokyo.

Facility

The hotel has 3 lifts and features 270 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a laundry service, a hairdresser and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, satellite television and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Bathrooms with wheelchair access can also be booked. The hotel has non-smoking rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The outdoor pool complex provides invigorating refreshment. There are many ways to relax or stay active at the hotel, including a spa and massage treatments.

Meals

The dining area includes a restaurant and a bar. All-inclusive can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety.

Amenities at Hotel Gracery Ginza Amenities at Hotel Gracery Ginza

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Shops

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      Wifi

  • Meals

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      All inclusive

  • Sport/Entertainment

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

155

Very Good

341

Average

115

Poor

23

Terrible

15

Recent Reviews: 649

  • User:Andrew S

    Trip type: Couples

    70 year old couple returning to Japan😁🇯🇵

    rating19 May 2026

    Great business style hotel good breakfast both Japanese and international vending machine and ice machine on each floor mini fridge in room along with kettle and hairdryer. Staff super friendly and helpful baggage forwarding service easy to use and staff only to happy to assist. ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza, responded to this review Dear Andrew SThank you very much for choosing Hotel Gracery Ginza once again during your return trip to Japan. We are truly honored that you stayed with us and shared such kind comments about your experience.We are delighted to hear that you enjoyed our breakfast selection featuring both Japanese and international cuisine, as well as the convenient facilities and services available throughout your stay, including the vending and ice machines, in-room amenities, and baggage forwarding service.In addition, we are deeply grateful for your kind compliments regarding our staff. Knowing that the thoughtful hospitality and dedicated efforts of each team member contributed to making your stay a pleasant and memorable experience is truly the greatest encouragement for us.We will continue to strive to be a hotel that provides even greater satisfaction to our guests, and we would appreciate your continued patronage.Best regards,Hotel Manager

  • User:jeni m

    Trip type: Couples

    Good but not great

    rating06 May 2026

    Location is ok, in the high end shopping area. Room was really small and the view from room was awful, room 826 i think, was looking out onto what looked like the top of a restaurant. Lifts can get busy. On the plus side it was clean and they provide pyjamas to wear for your stay which are replaced daily as are the towels. Breakfast was ok. Would imagine this is a 3 star hotel. ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza, responded to this review Dear jeni mThank you very much for staying at Hotel Gracery Ginza. We are delighted to hear that you were satisfied with our location, breakfast, cleanliness, pajamas, and daily towel replacement service.However, we sincerely apologize that we were unable to meet your expectations regarding the size of the room, the view, and the elevator congestion during your stay.We truly value your feedback and will continue striving to improve our services and facilities in order to provide an even more comfortable stay for our guests.Please note that the view may be partially obstructed by the surrounding high-rise buildings. While we are unable to guarantee a specific view, we would be delighted to accommodate your preference for either an interior-facing or exterior-facing room, subject to availability. We look forward to welcoming you again on your next visit.Once again, we sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback with us.We will continue to devote ourselves to further improving and enhancing our services in order to provide an even more comfortable and satisfying stay for our guests.We sincerely look forward to welcoming you again on your next visit.Sincerely yours,Hotel Manager

  • User:289lesterl

    Trip type: Solo travel

    Rude service staff, does not belong to hospitality industry

    rating28 Mar 2026

    The manager in Hotel Gracery Ginza name 森 super rude, poor service.Stayed for 3 nights. ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza, responded to this review Dear JasonThank you very much for staying at Hotel Gracery Ginza and for your valuable feedback. However, we are truly sorry to learn that our staff’s service did not meet your expectations.We take your feedback seriously and will reinforce our training to ensure that all our team members deliver a consistently warm and courteous service.Thank you again for your feedback, and hope to have the opportunity to welcome you back in the future.Sincerely yours，Hotel Manager

  • User:J G

    Trip type: Couples

    Best thing is the location - rooms are small

    rating23 Mar 2026

    We had booked a double standard room - it was so small (and we are not tall or big) the double bed was pushed against the wall so one of you had to climb over the other to get out! No wardrobe, just hangers on hooks on the wall. Bathroom was a good size and the water very hot. Best thing about this hotel is the location. ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza, responded to this review Dear J GThank you very much for choosing to stay at Hotel Gracery Ginza.We are delighted to learn that you were satisfied with our convenient location.However, we sincerely apologize for not meeting your expectations regarding the size and storage space of your room. We deeply appreciate your feedback and will take it to heart as we work on improving our services moving forward.Our entire team remains committed to providing all our guests with comfort and peace of mind. We would be delighted if you choose our hotel again when your travels bring you back to Ginza.Sincerely yours,Hotel Manager

  • User:yleelek

    Trip type: Friends getaway

    Good location but room is just ok

    rating07 Mar 2026

    Very good location, close to metro station and all high end brands. Easy to get around. The room smells wierd, like mothballs instead of smell of aroma therapy scents. That make hotel value go down , contrast to the location and high end neighborhood. Instruction once check in was no room make up. Only empty trash and renew towels are available without bed making. However, I think I got pillow case changed added up with empty trash and new towels. Amenity are available at reception. Hot, cold water, and ice are free at each floor. ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza, responded to this review Dear Lek LeeThank you for staying at Hotel Gracery Ginza.We’re pleased to hear that you enjoyed our location.However, we sincerely apologize for the unpleasant odor you experienced in your room.Moving forward, we will continue striving to be a hotel that not only offers a convenient location but also provides a safe and comfortable stay for all our guests.Once again, we truly appreciate you taking the time to share your valuable feedback with us. We hope to have the opportunity to welcome you again.Sincerely yours，Hotel Manager

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