Hotel Gracery Ginza

Recent Reviews: 649

• User: Andrew S

  Trip type: Couples

  70 year old couple returning to Japan😁🇯🇵

  Great business style hotel good breakfast both Japanese and international vending machine and ice machine on each floor mini fridge in room along with kettle and hairdryer. Staff super friendly and helpful baggage forwarding service easy to use and staff only to happy to assist. ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza, responded to this review Dear Andrew SThank you… Read moreGreat business style hotel good breakfast both Japanese and international vending machine and ice machine on each floor mini fridge in room along with kettle and hairdryer. Staff super friendly and helpful baggage forwarding service easy to use and staff only… Read more

• User: jeni m

  Trip type: Couples

  Good but not great

  Location is ok, in the high end shopping area. Room was really small and the view from room was awful, room 826 i think, was looking out onto what looked like the top of a restaurant. Lifts can get busy. On the plus side it was clean and they provide pyjamas to wear for your stay which are replaced daily as are the towels. Breakfast was ok. Would imagine this is a 3 star hotel. ホテルグレイスリー銀座 ホテルマ… Read moreLocation is ok, in the high end shopping area. Room was really small and the view from room was awful, room 826 i think, was looking out onto what looked like the top of a restaurant. Lifts can get busy. On the plus side it was clean and they provide pyjamas t… Read more

• User: 289lesterl

  Trip type: Solo travel

  Rude service staff, does not belong to hospitality industry

  The manager in Hotel Gracery Ginza name 森 super rude, poor service.Stayed for 3 nights. ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza, responded to this review Dear JasonThank you very much for staying at Hotel Gracery Ginza and for your valuable feedback. However, we are truly sorry to learn that our staff’s service did not meet your expectations.We take your feedback ser… Read moreThe manager in Hotel Gracery Ginza name 森 super rude, poor service.Stayed for 3 nights. ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza, responded to this review Dear JasonThank you very much for staying at Hotel Gracery Ginza and for yo… Read more

• User: J G

  Trip type: Couples

  Best thing is the location - rooms are small

  We had booked a double standard room - it was so small (and we are not tall or big) the double bed was pushed against the wall so one of you had to climb over the other to get out! No wardrobe, just hangers on hooks on the wall. Bathroom was a good size and the water very hot. Best thing about this hotel is the location. ホテルグレイスリー銀座 ホテルマネージャー, お客様サービス / フロント オフィス at Hotel Gracery Ginza, respond… Read moreWe had booked a double standard room - it was so small (and we are not tall or big) the double bed was pushed against the wall so one of you had to climb over the other to get out! No wardrobe, just hangers on hooks on the wall. Bathroom was a good size and th… Read more

• User: yleelek

  Trip type: Friends getaway

  Good location but room is just ok

  Very good location, close to metro station and all high end brands. Easy to get around. The room smells wierd, like mothballs instead of smell of aroma therapy scents. That make hotel value go down , contrast to the location and high end neighborhood. Instruction once check in was no room make up. Only empty trash and renew towels are available without bed making. However, I think I got pillow cas… Read moreVery good location, close to metro station and all high end brands. Easy to get around. The room smells wierd, like mothballs instead of smell of aroma therapy scents. That make hotel value go down , contrast to the location and high end neighborhood. Instruct… Read more