Miyako City Tokyo Takanawa

Recent Reviews: 66

• User:Tourist14378178721

  Trip type: Couples

  Very disappointing stay with ongoing hygiene and maintenance issues and a serious privacy breach that was never properly

  12 Mar 2026

  My partner and I stayed at this hotel from 10 February to 24 February 2026, and unfortunately our experience was very disappointing, especially considering the price we paid (£1,622.73 for the stay) and the fact that this is advertised as a 4-star hotel.From the beginning of the stay we experienced multiple ongoing issues with the room and basic amenities.Upon arrival, the hot water in the sink had extremely low pressure and did not work properly. A receptionist came to attempt a fix, but even afterwards the water temperature remained very unstable, constantly fluctuating between extremely hot and cold, making it uncomfortable to use. The shower head was also loose and would not stay in position.There were also several hygiene and maintenance issues. The small fridge was not properly cleaned, and throughout the stay dirty mugs and cups were repeatedly left in the room after cleaning. When we returned to the hotel after staying elsewhere for several nights due to the issues, we even found dirty cups, empty bottles and used tissues left behind, which is unacceptable from a hygiene perspective.Basic amenities were also surprisingly poor for a hotel of this price and category: • No teaspoons were provided in the room • Only one sugar sachet was given despite a long stay • The toilet paper quality was extremely thin and poor • The kettle was very old, leaked water and took an unusually long time to boil • The hair dryer was old and not properly cleaned • There was nowhere appropriate to hang towelsThe room also felt very cramped despite booking a Deluxe King Room, with almost no space to properly open luggage. Additionally, cold air was coming through the window despite it being fully closed, suggesting poor insulation.The most serious issue occurred when a male cleaner entered our room at around 8:30am without warning while we were in bed, despite the hotel providing a written notice stating that cleaning hours are between 10:00am and 3:00pm. This was extremely uncomfortable and distressing, particularly for my partner, and caused significant anxiety. Because of this incident and the ongoing problems, we felt forced to leave the hotel and stay elsewhere for several nights.We reported these issues to reception multiple times, but staff were generally unhelpful and reluctant to provide even basic items such as additional cups or sugar. Problems were acknowledged but not properly resolved, and it did not appear that management or housekeeping followed up as promised.We also contacted Booking.com several times regarding the situation, including the privacy breach, but unfortunately this safeguarding concern was not treated with the seriousness we expected and was largely dismissed despite multiple attempts to raise it.Overall, the level of service, cleanliness and maintenance was far below what would be expected from a 4-star hotel, especially at this price point.

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• User:DrDR_TO_and_O

  Trip type: Couples

  Great location, comfortable beds, and pleasant staff

  12 Oct 2025

  As in many hotels in Tokyo, the room was small but very well organized, with nothing missing. The staff was helpful. The location is excellent—just a 5-minute walk to Takanawa Gateway Station on the Yamanote Line (as well as shops, restaurants, and supermarkets), and only a 10-minute walk to Shinagawa Station, which offers many other lines including the Shinkansen, Narita Express to the airport, and the Yamanote circular line.One minor issue: the lobby is closed during breakfast and lunch times, so if you decide not to eat at the hotel, you can’t sit in the lobby during those hours.

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• User:BursaTraveler

  Trip type: Couples

  Great experience for our first hotel stay in Japan

  26 Sept 2025

  This was a lovely hotel centrally located very close to a metro line. The hotel was clean and the staff were very friendly. It even featured a Japanese style bath. They had a free lounge available in the evenings for soft drinks and snacks and the cocktails and beer were very affordable.

• User:Travellingschel

  Trip type: Solo travel

  Wonderful hotel with friendly staff

  28 May 2025

  I chose this hotel as it was close to Shinagawa Railway station where the bullet trains leave from, but as an extra bonus, it is also conveniently located opposite the new and modern Takanawa Gateway station. Also not too far from Shenakuji Station with a direct line to the airport. The room was comfortable. You can ask for a harder pillow if you would like. Ironing board and iron just down the end of each corridor you can borrow. Fridge and coffee/tea making facilities in room. Staff very welcoming and friendly. Good variety at breakfast, but as with most Japanese breakfasts, not much choice in fruit. There is a little supermarket nearby and a small selection of restaurants or noodle bars for evening meal. The only thing I would improve is they offer lots of thoughtful extras such as toothbrush, shavers, hairbrush, but disappointed that they all are wrapped in plastic, perhaps could consider paper packaging.

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• User:adelek938

  Trip type: Couples

  Surprise package in great location.

  22 May 2025

  This hotel is easy to access from a variety of train stations making travel around Tokyo super easy. The hotel itself offers a great little "happy hour" that literally goes on for hours after about 4pm in the evenings. that caters for the entire family. The rooms are just as depicted on the website and for Tokyo hotel rooms this has one of the best layouts we experienced. The bathroom is exceptional and the free bath salts is a nice added touch. The staff are friendly and helpful. Rooms are well serviced. Beds and pillows are comfortable. There are a few convenience stores within walking distance from the hotel and in the newly built JR train station, which is almost directly across the road, is a Starbucks. You need to investigate the area surrounding the hotel as it has a lot to offer plus Shinagawa is within walking distance which then opens up a whole new world to discover. Even though this hotel is on a main road and near train lines with a lot of construction going on in the area we did not hear any noise. Highly recommend this hotel and yes we would stay here again in a heart beat.

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