New Otani Inn Tokyo

Recent Reviews: 643

• User: kindtraveler2016

  Trip type: Family

  Fabulous Stay!

  We only had 2 nights here but could have easily spent a week! We were spoiled at every turn. Every staff member smiled and genuinely tried to assist us. All of the amenities were just what we needed and wanted. Great location for easily getting around Tokyo. We enjoyed our time in the lush gardens. The firmness of the beds took some getting used to, but everything else was lovely.We only had 2 nights here but could have easily spent a week! We were spoiled at every turn. Every staff member smiled and genuinely tried to assist us. All of the amenities were just what we needed and wanted. Great location for easily getting around Tokyo. W… Read more

• User: Osman I

  Trip type: Couples

  Tokyo in April 2026

  When we arrived the room that we had been allocated wasn’t appropriate and not to a great standard. Unfortunately, the agent I used to book the room could not be reached so it all became very difficult. On the next day. Mr Yamamoto went out of his way to help us to another room. He was really helpful.We did pay more but it’s well worth it for that extra space and the comfort you’d expect in a hote… Read moreWhen we arrived the room that we had been allocated wasn’t appropriate and not to a great standard. Unfortunately, the agent I used to book the room could not be reached so it all became very difficult. On the next day. Mr Yamamoto went out of his way to help… Read more

• User: 249StuartH

  Trip type: Family

  Excellent stay with wonderful service and beautiful rooms.

  We had a very enjoyable stay at Hotel New Otani Tokyo and would happily return.The rooms were lovely, very comfortable, and always kept to a very high standard. Housekeeping was excellent throughout our stay — efficient, discreet, and consistently thorough. It is always a good sign when a hotel manages to keep everything immaculate without ever feeling intrusive, and that was very much the case he… Read moreWe had a very enjoyable stay at Hotel New Otani Tokyo and would happily return.The rooms were lovely, very comfortable, and always kept to a very high standard. Housekeeping was excellent throughout our stay — efficient, discreet, and consistently thorough. It… Read more

• User: JuhaUitto

  Trip type: Family

  A very nice experience

  On the last leg of this year's Japan trip we stayed the two final nights at the New Otani Inn in Osaki. We thoroughly enjoyed it. The room (612) was spacious, clean and cozy. We had three separate beds for my wife, my daughter and myself. The view from the window was across the Meguro River. The hotel is next to the subway station so getting there (and to Haneda Airport) is easy. Underneath there… Read moreOn the last leg of this year's Japan trip we stayed the two final nights at the New Otani Inn in Osaki. We thoroughly enjoyed it. The room (612) was spacious, clean and cozy. We had three separate beds for my wife, my daughter and myself. The view from the win… Read more

• User: AldenM

  Trip type: Business

  Exceeded My Expectations

  After reading the bad reviews, I was not really expecting very much in this hotel.After spending my first night, I thought it was actually very good.The first positive I can say is the room space. I mean of all the hotels I’ve booked in Japan ever since my first visit 2007, New Otani Inn Tokyo probably has the biggest rooms I’ve ever stayed in.I mean I could very easily open my luggage and manage… Read moreAfter reading the bad reviews, I was not really expecting very much in this hotel.After spending my first night, I thought it was actually very good.The first positive I can say is the room space. I mean of all the hotels I’ve booked in Japan ever since my fir… Read more