Pearl Kayabacho

Recent Reviews: 137

• User:RonManila

  Trip type: Couples

  Very accommodating staff, very good hotel and easy to find in Tokyo

  10 Apr 2025

  Front desk staff are very accommodating, we arrived earlier and was allowed to checked-in early. The room is impeccably clean. towels and linens are new. The breakfast food or menu is good. It is very close to train station and easy to find using our google maps. We did enjoyed our stay and will definitely come back to this hotel.

• User:Peter C

  Trip type: Couples

  Avoid!! -TLDR just Book APA. Pearl Hotel horror story bellow.

  31 Oct 2023

  After arriving and checking in to our room at the Pearl Hotel. we noticed the whole room stank of smoke. then after asking the receptionist if someone was smoking in our room? she said yes because we booked a non-smoking free room.after we explained that we didn't and we specifically choose a non-smoking room (which she did not believe until i literally had to show her our booking receipt saying we ordered "Non-Smoking) she said that theres nothing she can do because they were fully booked (this was as it turns out another lie).Here the hotel manager arrived, a older gentleman who after being caught up with the situation. told us that this wasn't his fault and isn't taking any responsibility for the mixup. he said its Agoda's fault (the booking site) and that they are constantly lie about the rooms they have available.I told him that that was a ridiculous stance to take, Agoda is obviously not going out of there way to alienate and lie to there partnered hotels. and that it was embarrassing that they simply wont admit that they made a mistake with the reservation and are unwilling to resolve the situation by just giving us a room that we ordered. Eventually he reluctantly relented, and told us that there was in fact another room we can have that was non-smoking, just that it had 2 single beds and not a double bed. we told him that that is completely fine, we just wanted a room that we can actually breath in and the beds didn't mater.Once we got the bags and went to this new room, It turns out the room Had a double bed and not 2 single beds like he said it did. i told him this when returning the keys and he said "oh yes thats my mistake, that room has a double bed not two singles".i told him that he obviously had no idea the runnings of his hotel, who ordered what rooms, which rooms had which types of beds and that this incompetence and willingness to gaslight the customers into thinking they made the mistake instead of taking responsibility was inexcusable. i finished the conversation off by just asking him "if he was in my shoes and experienced this ordeal when just want to check in to the room that you ordered, what would you think?" he couldn't look at me and just held his head down and couldn't answer me. and that was that.

  Read more

• User:Adampilot22

  Trip type:

  Clean and Convenient without paying high costs

  18 Feb 2020

  Very clean and functional hotel. The rooms are not spacious as with most places in urban Japan but for overnight or short stays during transit this hotel is a very good deal. Wifi worked well, the staff are helpful and the bathroom was clean. Breakfast was good and the big selling point is that the TCAT bus to/from both International Airports is within a 5 minute walk. As are subway stations and even the Imperial Palace and Yushukan Museum. I had a pleasant stay and will definitely use this hotel again when both transiting for work and when traveling for leisure.

  Read more

• User:letgoJapan2020

  Trip type:

  trip to Tokyo

  02 Feb 2020

  Good hotel with good price. it is clean and enjoyed my stay there. Staff was also helpful in addressing our query.Worth your stay. There are many convenience stores around the hotel. It is about 3 minutes walk to the metro station and half an hour walk to Tokyo main station.

• User:Emily C

  Trip type: Couples

  Clean, comfortable and convenient but small room

  30 Dec 2019

  Easy to find the hotel when we arrived in Tokyo Narita airport. The room was only small but clean and comfortable and had small private access. Great access to the metro system just a 1-2minute walk from the hotel. We stayed for 2 nights and was a great first stop on our trip to Japan.