The Square Hotel Ginza

Recent Reviews: 124

• User:Maria L

  Trip type: Business

  Bad experience

  27 May 2026

  Very rude staff. Service was awful. Inflexible square GINZA, お客様サービス / フロント オフィス at the square hotel Ginza, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Providing warm, flexible, and attentive service is very important to us, and it is disappointing to learn that you felt our team was rude and the service fell short during your stay.Please accept our sincere apologies for any frustration caused. We take comments like yours seriously and will review this feedback with our team to ensure we improve both our service standards and guest experience.We appreciate your feedback and hope you will consider giving us another opportunity to provide the level of hospitality we strive to deliver.Best regards,the square hotel Ginza, Reception, Zoran Josifovski

  Read more

• User:562ricka

  Trip type: Family

  Lovely hotel with a true boutique vibe.

  07 Apr 2026

  This was my third stay here since 2019, and it never disappoints. The location is excellent, with plenty of dining, shopping, and entertainment options nearby, and it is very well connected to the wider public transport network.The rooms are compact, as you would expect in Tokyo, but they are stylish, clean, and thoughtfully appointed. Depending on when you book, this hotel can offer excellent value for money.The rooms are also wonderfully quiet and well insulated, with no street noise at all, which makes for a very comfortable stay.What truly sets this hotel apart is the service. Every member of staff is exceptionally friendly, welcoming, and helpful.I also really loved the in-house onsen, which I made frequent use of during my stay. the sqare hotel GINZA, at the square hotel Ginza, responded to this review Dear Guest,Thank you very much for your kind and thoughtful review, and for choosing to stay with us again. It truly means a lot to welcome you back for your third visit since 2019.We are delighted to hear that you continue to enjoy our location and the convenience it offers, as well as the comfort and design of our rooms. Your comments about the quiet atmosphere are especially appreciated, as we strive to provide a relaxing space in the heart of Tokyo.Most importantly, your warm words about our team mean a great deal to us. We will be sure to share your feedback with all staff, as it encourages us to keep delivering the level of service our guests deserve.We are also very pleased that you were able to enjoy our onsen during your stay—it’s wonderful to know it added to your overall experience.We sincerely look forward to welcoming you back again in the future.sato

  Read more

• User:myhaE19951995

  Trip type: Couples

  A wonderful hotel! Just a 15-minute drive to Haneda Airport! 素晴らしいホテル！羽田空港まで車で15分！

  21 Mar 2026

  This hotel was truly outstanding! We stayed here in November 2025—just before our family decided to relocate to Japan—during a two-week trip my husband and I took to tour various parts of the country. Although I am a bit late in writing this review, our final night in Tokyo was an absolutely magical and wonderful experience. We chose this hotel not only because the rates were affordable, but also because the service was simply incredible! We sincerely hope to have the opportunity to stay here again. We have traveled all over the world, and we feel strongly that such exceptional service deserves to be recognized and given the praise it rightfully deserves!このホテルは本当に最高でした！2025年の11月、私たち家族が日本へ移住することを決める直前に、夫と二人で日本各地を巡る2週間の旅行に出かけたのですが、その際に利用させていただきました。レビューを書くのが少し遅くなってしまいましたが、東京での最後の夜はあまりにも魔法のように素晴らしいひとときでした。私たちがこのホテルを選んだのは、宿泊料金が手頃だったことに加え、サービスが信じられないほど素晴らしかったからです！ぜひまた宿泊させていただきたいと心から思っています。私たちは世界中を旅していますが、これほど素晴らしいサービスには、ぜひとも正当な評価が与えられるべきだと感じています！ square GINZA, お客様サービス / フロント オフィス at the square hotel Ginza, responded to this review Dear guest, Thank you very much for staying at The Square Hotel Ginza. We are delighted to hear that you enjoyed your stay with us. Your kind words are a source of encouragement to our entire staff, and we will continue to strive to improve our service so that your stay remains a cherished memory. We look forward to welcoming you back.Sincerely, The Square Hotel Ginza, Reception, Kambayashi

  Read more

• User:Patty K

  Trip type: Family

  Good Location, Good Value for Hotel in Ginza

  26 Feb 2026

  Hotel has a good location, close to the subway and lots of restaurants and shops. The staff were very helpful and friendly. We liked the onsen. It was a really good value for a hotel in Ginza. The rooms were on the smaller side. square GINZA, お客様サービス / フロント オフィス at the square hotel Ginza, responded to this review Dear Guest,Thank you for choosing The Square Hotel Ginza from among so many hotels.We also appreciate you taking the time to share your review.We are delighted to receive your compliments regarding our location and the service provided by our staff.We are also pleased to hear that you enjoyed our public bath.Our entire staff sincerely looks forward to welcoming you back to our hotel on your next visit.The square hotel Ginza,reception

  Read more

• User:Yuliya A

  Trip type: Friends getaway

  They left my door open and refused to take responsibility"

  25 Dec 2025

  I need to share what happened during my recent stay at Square Hotel GINZA, because it's honestly been pretty shocking how they've handled this whole situation.On October 12th, housekeeping cleaned my room but left the door completely unsecured and open afterward. This isn't just my word against theirs — there's camera footage and photos proving it. Later that day, I noticed my locked jewelry box was gone from the room, along with everything inside it.I told the hotel right away and they called the police. Three officers came, searched through my room and luggage, and confirmed the items were missing. They gave me a Loss Report Certificate first, which they later upgraded to an actual Crime Report (Case No. 4-402).Here's the part that really gets me. Even with:* Police reports and an official case number* Photo evidence of my door being left open* The hotel's own written confirmation that housekeeping had been in my room...they still refused to sign an Incident Report. Their official stance? Because they "didn't personally see the items," they couldn't verify anything was lost or what it was worth.Basically, their position is unless someone shows up on camera stealing something, they're not responsible — even when their own staff left my room wide open. That's a pretty disturbing attitude when it comes to guest safety.Look, I wasn't expecting them to cut me a check on the spot. But I did expect some basic cooperation and acknowledgment that something went wrong. Instead, I got nothing.If you're planning to stay here, please be really careful with anything valuable. Based on my experience, if something goes wrong, they're more focused on avoiding liability than actually helping you.

  Read more