Tokyo Marriott

Recent Reviews: 1243

• User:knn-44

  Trip type: Solo travel

  Some issues, though the service recovery was great

  05 Jun 2026

  Had two stays around one week apart.Some hiccups, mostly due to a poor room allocation (I believe it was one of the lowest floors at the stack closest to the train tracks) when I returned back to Tokyo for the second stay (granted it was a very busy period) and one front desk staff member who did not bother helping.To be very honest, my unhappiness was actually just due to that one staff member, who unfortunately was the check-in staff who I ended up speaking with the most for the first few days of my second stay, which wasn’t resolved until I voiced it out and specifically requested to speak to other staff members, and to be moved to another room so that I could sleep without the train track noises.Before the situation was escalated, I was just told by him that “you can try to sleep, it’s fine”.However, I need to give the hotel management credit for going all out to resolve it after I highlighted what had happened - from both the front desk manager and director of rooms.From offering an upgrade (which was appreciated even though I turned down because I didn’t want to shift again), getting snacks delivered to my room as a token, and taking note of my future stays (including at sister properties) to make it up. The mark of a well run hotel is not just that nothing goes wrong (although that would be the best lol), but that there are measures in place to rectify things in a very satisfactory manner. So kudos to the hotel for ensuring this.

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• User:michel t

  Trip type: Couples

  Very good, a little away from the action.

  01 May 2026

  The main reasons I am not going to rate this 5 stars is that it is just not at at most convenient location and that there is nothing to do in the neighborhood. It is 8 minute walk from the nearest metro station, where the big Shinagawa station is 17 minutes away, also possible by the free shuttle bus which goes twice and hour, 5 minutes only. In weekends service a bit more limited. Rooms are good, great bed, shower in bath, which I dont really like, but it was ok. Very quiet hotel, though Japanse are quiet in general. Good cocktails, good burgers, good breakfast, good wifi, very friendly staff. Family market right next door. For the rate of this hotel I would at least consider stying here again as the better located ones are much more expensive.

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• User:Terence T

  Trip type: Family

  Nightmare hotel

  09 Apr 2026

  Bonvoy Platium member without upgrade from my 15th floor standard King room with excuse of fully booked but larger room we found were making up on the same floor. Lies! My profile listed preference of room near lobby, that all Bonvoy properties notify it. but Marriott staff not notified and my room was assigned at the dead end of corridor. Asked for afternoon tea at lobby lounge at 16:30 but refused due to close at 17:00. Go to lounge and just want to get a coke and my son stand at the entrance, the indian lady staff immediately said that child need to pay to enter the lounge. The first image of this hotel is hunger for money, that I paid over 135000 yen for two nights. Shuttle bus schedules so called available but frequency is low and not available in the afternoon till 19:30 is the last bus. Walking to Shinagawa station is far away and challenging during raining especially off office hour. Shuttle bus sharing with office tower beside and Japanese from there are chatting very noisy. Complaint to Front Office Assistant Manager, who only offer 1000 points and slightly upgrade to Deluxe King on 11th floor. Thanks for assuring it in my black list and never be there agai in

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• User:Coastal58401986242

  Trip type: Solo travel

  A Calm, Welcoming Stay in the Heart of Shinagawa

  18 Mar 2026

  I checked in around 10 PM and was immediately struck by how warmly the staff greeted me — it genuinely felt like a welcome, not just a check-in procedure. After a long day, that made a real difference.The room was spotless and well-appointed, with a proper bathtub that made it easy to unwind properly. Breakfast the next morning was equally impressive — a wide variety of options, and the staff were happy to point out their recommendations, which I appreciated.The lounge on the 26th floor was a highlight. The view was simply stunning, and the atmosphere throughout the hotel was notably unhurried — never crowded, always composed. Exactly the kind of stay where you can actually decompress.One pleasant surprise: the hotel sits right next to Gotenyama Park, a compact green space that's perfect for a gentle morning stroll before breakfast.As for access — Shinagawa Station is a short distance away, but the hotel runs a complimentary shuttle bus, so it's no hassle at all. Worth knowing too: a local bus stop just outside the hotel connects directly to Roppongi without any transfers, which turned out to be more convenient than I expected.If you're looking for a Tokyo stay that combines genuine hospitality with a sense of quiet, this is hard to beat.

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• User:romanw871

  Trip type: Business

  Good business hotel, nice exec lounge on 26th floor

  15 Mar 2026

  I stayed for 4 nights and was very satisfied. Check in and checkout were both smooth. Room was nice, well equipped, clean. I appreciated access to the lounge on 26th floor, it had good views, was busy but not overcrowded and offered good choices for drinks and everything happy hour - food was always quickly restocked, choices were good, food tasted well. Lounge staff was very professional, friendly and attentive.Gym on the first floor looks a bit temporary, but has a basic equipment and was not very busy.Overall very pleasant experience.

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