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Grape Village Hotel

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Grape Village Hotel

locationAmman, Amman

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About Grape Village HotelAbout Grape Village Hotel

Location

This hotel is located in Amman.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a kitchen and a bathroom. Central heating ensures comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. A telephone, a TV and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a spa, a sauna and a steam bath. A nightclub offers fun and entertainment.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at Grape Village Hotel Amenities at Grape Village Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Children's Pool

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

11

Very Good

6

Average

3

Poor

5

Terrible

7

Recent Reviews: 32

  • User:Mohammed J

    Trip type: Family

    Bad experience

    rating02 Sept 2025

    Bad experience shower glass door fell glass shaterd all over while taking a shower get cutts from broken glass, do not recommend, very disappointed and dissatisfied.

  • User:Curious08800077785

    Trip type: Couples

    Overall, very satisfied.

    rating25 Dec 2024

    • The hotel was fantastic, and the staff were incredibly friendly and attentive. • The rooms were clean, spacious, and well-maintained. • The amenities exceeded expectations, offering everything needed for a comfortable stay. • The location was perfect, close to key attractions and convenient for transportation. • Would highly recommend this hotel to anyone and will definitely return in the future.

  • User:ArthurZajac

    Trip type:

    I might consider this a scam or very rude and forgetful stuff

    rating17 Feb 2023

    When we arrived we were told, that they got our reservation (direct at the hotel). Then we were told to follow a person...who led us to the ,,hotel" next door. I can't call it other as homeless shelter or some slums. There were mold, cracks and it looked awful. They even change our bedding situation (there were 2 single beds when we reserved 1 king sized one). When we declined this change we were informed they didn't have room we wanted. So on the almost 1AM we needed to find diffrent hotel. They told us to ride 15mins to diffrent hotel to stay at. At the diffrent hotel they were already waiting for us. Fawzi Abu Ghoush, Owner at Grape Village Hotel, responded to this review Dear ArthurI hope this message finds you well. We would like to extend our sincerest apologies for the unfortunate experience you encountered during your recent stay at Grape Village Hotel. Your feedback is invaluable to us, and we truly regret that we fell short of your expectations.We take your comments very seriously and have conducted a thorough investigation into the issues you raised. Please allow us to address each of your concerns:Reservation Mix-Up: We deeply regret the confusion regarding your reservation. This was a genuine misunderstanding, and we sincerely apologize for any inconvenience this may have caused. Rest assured that we are taking measures to ensure such errors do not happen in the future.Accommodation: We are truly sorry for the condition of the alternate accommodation you were provided with. It was never our intention to offer you subpar lodging. We have identified the adjacent property as an independent entity and have severed our association with it. Our commitment is to provide a comfortable and pleasant stay for our guests, and we failed to meet that standard in this instance.Bedding Situation: We understand your frustration regarding the bedding situation. It is inexcusable that we could not accommodate your preference for a king-sized bed. We will be revising our reservation procedures to ensure that we can fulfill guest requests more effectively in the future.Late-Night Relocation: We sincerely apologize for the inconvenience of relocating to another hotel late at night. This should not have been the case, and we deeply regret the inconvenience you experienced.We are committed to making amends for this lapse in our service and will be taking immediate action to prevent such issues from recurring. Additionally, we would like to offer you a full refund for your reservation as a gesture of goodwill. Please expect to see the refund reflected in your account within the next [number of days].We genuinely hope that you might consider giving us another chance in the future to provide you with the exceptional experience that you should have had during your stay. We would love the opportunity to regain your trust and show you the level of hospitality that Grape Village Hotel is known for.Thank you for bringing these issues to our attention. Your feedback is vital to our continuous improvement, and we are committed to ensuring that incidents like these do not happen again. If you have any further questions or concerns, please do not hesitate to reach out to me directly at [your contact information].Once again, please accept our deepest apologies for the inconvenience you experienced. We hope to have the opportunity to welcome you back and provide you with a memorable stay that truly reflects the quality and service that Grape Village Hotel stands for.Sincerely,Ahmad Abu GhoushSales ManagerGrape Village Hotel

  • User:dialtone69

    Trip type:

    A lovely stay

    rating07 Aug 2022

    This hotel is very local Jordanian style - it's a wedding venue, and used for banquets and functions. I felt a little out of place until I entered the lobby, but was warmly welcomed and made to feel very much at home. The room was nice--better than I expected for the price. It's in a residential neighborhood so you think Google Maps is sending you to the wrong place, but it's not--you turn down an alley and suddenly you're at the hotel. I wanted coffee in the morning and they opened the restaurant just for me. Really, the service is just wonderful here. Stay without hesitation. Ahmad Fawzi, Sales at Grape Village Hotel, responded to this review Dear ,I hope this message finds you well. I wanted to personally thank you for taking the time to share your experience at our hotel. We greatly appreciate your feedback, and it brings us immense joy to know that you had a lovely stay with us.We understand that our hotel's unique Jordanian style and its role as a wedding venue may have initially given you a different impression, but we are delighted that you felt warmly welcomed and at home once you entered our lobby. Creating a welcoming atmosphere is a top priority for us, and your comfort means the world to us.It's wonderful to hear that you found your room better than expected for the price. We take pride in offering our guests exceptional value for their stay. Our location in a residential neighborhood does indeed surprise some, but we are thrilled that you found your way to us and enjoyed your stay once you arrived.We are particularly touched by your mention of our service. Providing excellent service is at the heart of what we do, and we are thrilled that our team was able to accommodate your request for morning coffee and make your stay more enjoyable.Your kind words and recommendation mean a lot to us, and we genuinely hope to welcome you back to our hotel in the near future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We are here to ensure your future visits are as wonderful as this one.Thank you once again for choosing to stay with us, and for sharing your experience. Your feedback is invaluable, and we look forward to serving you again soon.Warm regards,Ahmad FawziSales ExecutiveGrape Village Hotel

  • User:Afzalur R

    Trip type: Family

    Very Bad Hotel

    rating20 Aug 2021

    We booked at this hotel saw on Booking.com as a Four Star with 2 interconnected rooms for 2 Adults and 3 Children including breakfast in the room rate. First of all it is not a 4 Star hotel at all. We booked 2 non-smoking rooms but they could not provide with that facility. The breakfast is not to the standard of a 4 star hotel. This is because the food was unhygienic as the staff kept picking food from the buffet with their own hands. The choice was very limited as it was same choice every day. The room cleaning service was very bad. The rooms was very small. They kept promising us they will provide non smoking rooms but in the end they couldn’t. So we were bound to check out Early as they could not deliver their promises. We booked a free cancellation but they did not give our refund for the night we did not stay. I will not recommend anyone to stay at this hotel. Ahmad Fawzi, Sales at Grape Village Hotel, responded to this review Dear ,I hope this message finds you well. First and foremost, I want to extend my sincere apologies for the disappointing experience you had during your recent stay at our hotel. We appreciate your feedback as it helps us identify areas where we need to improve our services.I'm genuinely sorry to hear that your stay did not meet your expectations in various aspects. It's important to us that we address each of your concerns:Room Quality: We apologize for not meeting your expectations regarding the room size and the inability to provide non-smoking rooms as requested. We understand that these issues greatly impacted your stay.Breakfast: The concerns you raised about breakfast are deeply concerning. The behavior you described regarding the handling of food is entirely unacceptable, and we will immediately address this with our staff. We also take your feedback about the limited breakfast choice seriously and will work to enhance our offerings.Room Cleaning: We regret that you found our room cleaning service subpar. Maintaining a clean and comfortable environment is a top priority for us, and we will investigate the issues you encountered to ensure they are addressed.Promised Amenities: It is unfortunate that we were unable to fulfill our promise of providing non-smoking rooms, and we apologize for any inconvenience this caused you.Refund: We apologize for any confusion or delay in processing your refund for the night you did not stay. We will investigate this matter promptly to ensure it is resolved to your satisfaction.Your feedback is extremely important to us, and we take it to heart as we strive to improve our services. I want to assure you that your experience does not reflect the standard of service we aim to provide, and we are committed to making the necessary changes to rectify these issues.We understand your decision to check out early, and we deeply regret that your stay with us was not more pleasant. We hope that you might consider giving us another opportunity to serve you in the future and experience the improvements we will make based on your valuable feedback.Should you choose to stay with us again, please do not hesitate to contact me directly, and I will personally ensure that your stay is nothing short of exceptional.Thank you for bringing these issues to our attention, and please accept our sincere apologies for any inconvenience you experienced.Best regards,Ahmad FawziSales ExecutiveGrape Village Hotel

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