Kazzhol Almaty

Recent Reviews: 552

• User:Maree R

  Trip type: Couples

  Location Is Great

  24 Sept 2026

  Great location, close to restaurants and supermarket. Small room with little space for bags. Functional bathroom but it badly needs the top shower to be serviced, it sprays everywhere. Good breakfast but expensive cocktails at the bar.

• User:shrikantENSO

  Trip type: Friends getaway

  Value for money and conveniently located

  12 Sept 2026

  A nice and friendly place, found on interenet and booked through travel co here.. Friendly staff, great thing to mention is their Salt restaurant on ground floor, the chef and staff heped in getting veg food of much like indian taste. Location is nearby to Arbaz street and a happyy store super market is literally at door step. Rooms are small but cozy.. the overall experience is pleasant. Alex Berner, ???????? at Kazzhol Hotel Almaty, responded to this review Thank you for your wonderful feedback! We’re delighted that you enjoyed our location, friendly staff, and Salt restaurant. We’re especially happy our team could accommodate your preferences. We look forward to welcoming you again!

  Read more

• User:Marg C

  Trip type: Friends getaway

  Good but don't expect room to be serviced

  31 Aug 2026

  The hotel is well presented. We had a first floor room with a lovely balcony area, the food from the restaurant was delicious. Breakfast was excellent. However the hotel needs to improve the cleaning/ room service. It took 7hrs to get a roll of toilet paper after many calls and many of us didn't get our room serviced and towels replaced. Alex Berner, ???????? at Kazzhol Hotel Almaty, responded to this review Dear Guest,Thank you for your detailed feedback. We are pleased to hear that you enjoyed the hotel, your balcony, our restaurant, and especially the breakfast.We sincerely apologize for the delays and inconvenience with housekeeping and room service. This is not the level of service we aim to provide. We have taken note of your comments and will address these issues with our housekeeping team to improve our service.We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

  Read more

• User:KeenPhotographer-11

  Trip type: Couples

  Another Stans Hotel With Too Many Annoyances

  27 May 2026

  Should be a 4 star stay BUT it had too many annoyances = 3 stars.While room #347 for 2 nights from 03 May on an Adventures Abroad tour was clean and probably bigger than a std room, the bathroom is tiny and then very poorly designed. The hand shower outlet is at hip height. I greatly dislike the alternative “rain” shower head as I would think most world travelers who do not want to wet their hair at every shower, would agree.We could not get the bath tub plug to seal. On a long tour, such a workable amenity is important for hand washing larger clothing items.No anti-slip bath mat is supplied.Not enough towel rails or hooks.The two twin beds pushed together to make a double bed is not supplied with an appropriate sized bottom sheet OR an appropriate sized top quilt. The 2 pillows in total look pretty but are pretty useless, being so soft.The mattress was too soft for us.Breakfast in a hotel very busy with western travelers, was just ok but the juice is so watered down, there were only old apples as fresh fruit when the local markets are packed with strawberries and early season apricots and again the pre-cooked hot food is not being kept food hygiene std warm. The coffee machine consistently gave luke warm drinks. The dining space has no air turn over and the air was stale and claustrophobic. I stepped outside but was then confronted with smoke from the nicotine addicts.Buses cannot park anywhere near the hotel and the clever hotel designers have a dozen steps up to the hotel foyer.The pluses. Our group check-in was efficiently managed. The air con could be adjusted. The window could be opened. The safe was secured. There was a small fridge but it was filled with very expensive hotel drinks. The towels were thick and soft.There is a long bench supplied in the room suitable for a small suitcase.In room wifi was easy to access and with an ok speed; but it then greatly slowed then of an early evening. Alex Berner, ???????? at Kazzhol Hotel Almaty, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review of your stay with us.We are pleased to learn that you appreciated the cleanliness and size of your room, the efficient group check-in process, the adjustable air conditioning, the in-room safe, Wi-Fi access, and the quality of our towels. It is also encouraging to know that some of the room amenities met your expectations.At the same time, we sincerely regret that several aspects of your stay did not provide the level of comfort you expected. We appreciate your comments regarding the bathroom layout, bedding, mattress comfort, availability of towel hooks, breakfast selection, beverage quality, dining room atmosphere, and accessibility for tour groups. Guest feedback such as yours is invaluable in helping us identify areas where improvements are needed.Please be assured that your observations have been shared with the relevant departments for review. We continuously strive to enhance our facilities and services, and constructive feedback from experienced travelers like yourself plays an important role in that process.Thank you again for your comments. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.

  Read more

• User:ItchyFeetBTS

  Trip type: Friends getaway

  Serviceable stay

  28 Mar 2026

  This hotel is right in the center of the city in a converted apartment building from the Soviet era. Our room was ok – a decent size, fairly clean (detritus on floor), with 2 comfortable chairs. The bathroom dates to the 80s and was small with limited space for toiletries. The room was quite dated and the lighting isn’t great. There were holes in the wall where we assume pictures used to be. The bed linens were ok as were the bath towels. Dinner in their restaurant was pretty good, though the beer and wine prices were comparatively high. Breakfast was mediocre – the coffee machine wasn’t working, there was no yogurt, limited choices. A supermarket, pharmacy and ATM were nearby. Front desk staff weren’t particularly friendly or helpful, but the restaurant staff were all lovely. Lack of hot water was problematic and then we had to deal with billing errors at check out. Not great but not terrible overall. Alex B, at Kazzhol Hotel Almaty, responded to this review Dear Guest,Thank you for your feedback. We’re glad you liked our central location and restaurant service. We sincerely apologize for the issues with cleanliness, hot water, breakfast, and billing, as well as for the service at the front desk. Your comments have been noted, and we are working to improve.

  Read more