Hilton Astana

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Hilton Astana

Name: Hilton Astana
Address: Heydar Aliyev Street 14, Nur Sultan, kazakhstan
Telephone: 0204 505 9777
Rating: 4.5

nur sultan, kazakhstan

About Hilton Astana

location

This hotel welcomes guests in Astana.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and include a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium. Entertainment options and leisure facilities include an entertainment programme and live music.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hilton Astana

Facilities (21)

24-hour reception24-hour check-inHotel SafeCloakroomNewspaper kioskShopsHairdresserRestaurant(s) with air conditioningConference RoomRoom ServiceLaundry ServiceCar ParkGarageRestaurant(s) with smoking areaElevator/ LiftLANNewspaperParkingSmoke detectorLaundromatEV Charging Station

Beauty and Spa (4)

MassageHammamSalonSpa

Building Information (6)

Number of Floors - Main buildingNumber of Floors - AnnexeNumber of Rooms (total)Number of Single RoomsNumber of Double RoomsNumber of Suites

Business Center and Conferences (3)

BanquetBusiness CenterPrinter

General Services (4)

Bellboy serviceConciergeLuggage storageMultilingual Staff

Hygiene (2)

CleanStay (Hilton)Gym/ Fitness centre

Meals (4)

Breakfast BuffetContinental BreakfastBarRestaurant

Object Information (1)

Fax

Payment (3)

American ExpressVISAMasterCard

Room Facilities (6)

Air conditioning (centrally regulated)Wheelchair accessDining AreaKettleTerraceWifi

Security (1)

Security Guard

Sport/Entertainment (8)

Indoor PoolOutdoor Pool(s)Children's PoolSaunaSteam bathSpecial spa packageGymBilliards/Snooker

Transfers (2)

Airport TransfersShuttle Service

Location

Nur Sultan, Kazakhstan

Heydar Aliyev Street 14

Check-in from 2:00 PM · Check-out by 12:00 PM

Nur Sultan, Kazakhstan

Heydar Aliyev Street 14

Check-in from 2:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.5

Excellent

248 reviews

Value
Rooms
Cleanliness
Service

Excellent189
Very Good34
Average7
Poor7
Terrible11

Recent Reviews: 248

User: job s
Trip type: Family
A must stay while in Astana
During my recent stay at Hilton Astana Hotel, I was impressed by the overall experience. The rooms are spacious, modern, and exceptionally comfortable, with every detail designed for a relaxing stay. The highlight of the hotel’s facilities is its indoor swimming pool and spa, offering a serene environment to unwind after a day exploring the city. The spa treatments were rejuvenating and added a lu… During my recent stay at Hilton Astana Hotel, I was impressed by the overall experience. The rooms are spacious, modern, and exceptionally comfortable, with every detail designed for a relaxing stay. The highlight of the hotel’s facilities is its indoor swimmi…
User: Gulshat O
Trip type: Solo travel
Restaurant,service,view
I loved the view and the meal! Everything was amazing, thanks to waiter Ayan for excellent service ☺️ You can see view to Expo building 😇 Leo Holli, General Manager at Hilton Astana, responded to this review Dear Guest,Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed the view, the meal, and the excellent service provided by our colleague Ayan. Your kind… I loved the view and the meal! Everything was amazing, thanks to waiter Ayan for excellent service ☺️ You can see view to Expo building 😇 Leo Holli, General Manager at Hilton Astana, responded to this review Dear Guest,Thank you for sharing your positive…
User: Alikhan S
Trip type: Solo travel
Humiliating experience and zero service
During the PGL Astana event, I experienced shockingly poor treatment from Hilton Astana staff. First, they refused to fill my personal water bottle — I was told I could only buy water. No exceptions, no hospitality.But the worst part came when I stepped outside and tried to re-enter. Security, who had seen me before and knew my face, suddenly decided I was a "fan" and aggressively pushed me away f… During the PGL Astana event, I experienced shockingly poor treatment from Hilton Astana staff. First, they refused to fill my personal water bottle — I was told I could only buy water. No exceptions, no hospitality.But the worst part came when I stepped outsid…
User: Гаухар Д
Trip type: Friends getaway
A fun birthday celebration
We were celebrating a friend's birthday. The hotel is very clean and cozy. We went to the restaurant on the ground floor, the food was delicious and the waiters were polite. We also went to the pool, the hammam at the Hilton is the best. Thanks for a great weekend! Anna Sukhanova, Sales at Hilton Astana, responded to this review Dear Guest,Thank you for sharing your wonderful experience with… We were celebrating a friend's birthday. The hotel is very clean and cozy. We went to the restaurant on the ground floor, the food was delicious and the waiters were polite. We also went to the pool, the hammam at the Hilton is the best. Thanks for a great wee…
User: PablitoA132
Trip type: Business
Excellent service
Hilton Astana is a stunning hotel with spacious rooms, excellent service, and top-notch amenities. Perfect location, great food, and a relaxing spa make it ideal for both business and leisure stays.I will come back soon and looking forward to excellent hospitality service. Anna Sukhanova, Sales at Hilton Astana, responded to this review Dear Guest,Thank you very much for your kind words and f… Hilton Astana is a stunning hotel with spacious rooms, excellent service, and top-notch amenities. Perfect location, great food, and a relaxing spa make it ideal for both business and leisure stays.I will come back soon and looking forward to excellent hospita…

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