Cocoa Boutique Hotel

Name: Cocoa Boutique Hotel
Address: Mount Kenya Road off links Road, Nyali, Mombasa, kenya
Telephone: +44-204-505-9777
Rating: 4.1

Mombasa Beach, Mombasa, Kenya

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About Cocoa Boutique Hotel

location

This hotel is located in Mombasa. The nearest airport is Mombasa (MBA).

facility

The hotel has a lift and features 18 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning. Some rooms include a balcony. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. Other features include a direct dial telephone, a TV, a plug adapter, an alarm clock and WiFi. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. The bathrooms have a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers horse riding. Water sports enthusiasts are offered banana boat rides. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Children are well looked after in the kids' club.

meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Breakfast, lunch and dinner will satisfy appetites big and small. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options, picnics and snacks are available.

Amenities at Cocoa Boutique Hotel

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Kids Club
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  Playground
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  Pets
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  Ironing services
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  Laundry
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Prayer Room
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Barbeque
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Bathrobes
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  Closet
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  Fireplace
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  Mosquito Net
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  Room service
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  Toiletries
Security
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Beach

0 m

Centre

9000 m

Airport

16000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 116

User:Emma S
Trip type: Couples
Terrible place to stay! Ruined our holiday
14 May 2026
This is the worst place u will ever stay. Old, rusty flooding balcony , dirty pool, bad food, no hot water then no cold water, nothing works! We checked out the next day and they refused to give us a refund. DO NOT stay at this place, you will REGRET it!
User:Habfa
Trip type: Friends getaway
Awful! Awful!
24 Apr 2026
Just don’t do it! I have never ever experienced anything like it! Don’t go! Left, was given option to transfer to sister hotel Cocoa Luxury hotel, jeez! Musty, damp, felt like it was a minus one star guest house! Paid extra to move to a better hotel! What a difference!Seriously do not fool yourself by photos it’s the worse hotel ever!
User:Hrvoje F
Trip type: Solo travel
OK for a two-day-stay
08 Jan 2026
Quiet, peaceful location with a lovely view.The staff are outstanding—warm, forthcoming, and genuinely welcoming. Their attitude truly elevates the experience.The room is fine for a short stay. The bathroom feels somewhat dated, though everything was clean. Towels are on the older side.Overall, the staff bring more value than the building itself.If you want a comfortable stay and friendly atmosphere rather than luxury, this is a good choice.If you expect a medium-to-high-end hotel experience, this property may not meet that level.
User:135sadiar
Trip type: Family
Avoid at All Costs – Ruined Our Vacation
31 Dec 2025
Travellers beware: avoid this hotel if you value cleanliness, safety, and basic amenities. This property is nowhere near the standard advertised and could ruin your holiday.Our experience at Cocoa Resort and Boutique Hotel was appalling. When we checked in, the bathroom was in a shocking state rust so severe on the taps (at least 3cm thick) that I wouldn’t put even dirty clothes there, let alone myself or my children. We immediately went to reception, and while the staff did their best and moved us to their sister property, Cocoa Boutique, the overall cleanliness was still far below acceptable standards.There were no beach towels provided and absolutely no lifeguards on duty, which is a serious safety concern for families. We would have booked elsewhere, but there was no availability in any decent resort that night. After reluctantly settling in, we went to the restaurant and ordered a simple burger and chips. It took over an hour to arrive, and when it did, the burger was stale and completely lacking flavour. Having not eaten since morning, this was incredibly frustrating. Honestly, we cannot wait to check out the only thing stopping us is the lack of alternative options tonight.The staff tried, and I appreciate that, but the hotel itself is in a disgusting state and nowhere near the standard advertised. This stay has completely ruined our vacation. Travellers beware: avoid this property at all costs if you value hygiene, decent food, safety, and peace of mind.
User:Chrisnile1
Trip type: Couples
Not a nice hotel as marketed
12 Nov 2025
This hotel is priced to be of high quality, it is far from that . It is in desperate need of some TLC. The grass not cut, the pool area has about 4 sunbeds, area around pool mouldy, outside shower all broken gate to beach rusty and not working, bar empty etc. staff were perfect though under difficult circumstances