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Cloud Hotel & Suites - Diamond Plaza

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Cloud Hotel & Suites - Diamond Plaza

locationNairobi, Nairobi

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About Cloud Hotel & Suites - Diamond PlazaAbout Cloud Hotel & Suites - Diamond Plaza

Location

This hotel welcomes guests in Nairobi.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Film lovers are sure to find just what they're looking for in the cinema's listings. A number of shops, including a supermarket, are great for shopping or just browsing. Children can enjoy the playground. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (for a fee). Other services include a 24-hour security service, a complimentary babysitting service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning, central heating and a fan. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also a washing machine, an ironing set, a trouser press and a tumble dryer. A telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. Slippers and the daily newspaper provide additional comfort in the rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. Parasols on the terrace are also available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. Leisure facilities include an entertainment programme, a dance club, a casino and a nightclub.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Cloud Hotel & Suites - Diamond Plaza Amenities at Cloud Hotel & Suites - Diamond Plaza

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

24

Very Good

11

Average

22

Poor

11

Terrible

20

Recent Reviews: 88

  • User:Martin M

    Trip type: Business

    Very Good Hotel

    rating10 May 2026

    I love Cloud hotel. Its location is excellent within the heart of Parklands and near Westlands, UN, Aga Khan Hospital and Nairobi CBD. The rooms are clean and spacious, the roof top swimming pool is heated and the staff are very friendly. I highly recommend this hotel.

  • User:Restaurants M

    Trip type: Solo travel

    Good stay at Cloud hotel

    rating10 May 2026

    Good experience, good food & service

  • User:andrew m

    Trip type: Family

    Excellent service

    rating05 May 2026

    The experience was exceptional, the staff in general were friendly and helpful.

  • User:Concord S

    Trip type: Family

    Very Good

    rating04 May 2026

    Rooms were excellent and food was amazing

  • User:khannah_12

    Trip type: Couples

    Great Experience

    rating03 May 2026

    I enjoyed my stay at the hotel very much. The location is very convenient. The food was delicious. The staff are kind and helpful.I loved the spacious and very clean rooms. The atmosphere is vibrant and peaceful at the same time. I would definitely stay here again.

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