Eastland Hotel

Recent Reviews: 38

• User:Yvone N

  Trip type: Friends getaway

  Not worth the trouble

  20 Nov 2025

  Best place to go if you are accompanied by Chinese friends if alone and black not the best experience. You are ignored and go through countless checks

• User:Mariettanick

  Trip type: Friends getaway

  A wow experience

  15 Nov 2019

  "Great location!We stayed only one evening but really enjoyed our stay.The hotel is very attractive and the staff extremely helpful... good breakfast. Though there were many Chinese nationals in the hotel, the evening was a great combination of many other of African descent.I recommend this a a good transit hotel. EastlandHotel, Sales & Marketing Manager at Eastland Hotel Nairobi, responded to this review Dear MarriettanickThank you for staying at Eastland Hotel Nairobi and taking time to review our hotel on Trip advisor. We are glad you had a wonderful experience at our hotel. Being a major choice of Business travellers in Niarobi, we normally have a good number of clients coming from as far as China, Japan and middle east comrising of our larger market and we also have many other clients as you have rightly stated. We all look forward to another opportunity of service to you and colleagues.Much regards,

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• User:Doumafis

  Trip type: Business

  My first visit to East Africa

  06 Nov 2019

  During my visit to Nairobi, Kenya, I stayed at the Eastland Hotel, located at Ring Road Kilimani. I totally enjoyed my stay there. The room was very comfortale. The hotel personnel were very friendly and accomodating. In addition, I felt very safe. EastlandHotel, Sales &Marketing Manger at Eastland Hotel Nairobi, responded to this review Dear Doumafis,Thank You so much for choosing to stay with us during your visit to Nairobi, We sincerely thank you for the great review about our hotel. We have noted that you had a wonderful stay and you enjoyed the comfort and ambience of Eastland Hotel Nairobi , our hospitality and the wonderful variety of delicious foods that was available at our restaurants. Our hotel Management has recognized the Team for the outstanding commitment and hard work and the best members have been rewarded. The hotel management and staff look forward to your next visit and we would like to encourage you to recommend our hotel to your family and friends.Much regards.

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• User:hhebs2019

  Trip type: Business

  One night experience half board for my guest

  20 Oct 2019

  I booked a half-board room for my Chinese engineer, check in 20th October 2019, check out 21st October, through sales manager Timothy Anyika. Rate was agreed. During check out, my guest approached front desk, they called me at 0850 hrs on morning of 21st and gave me the bill and paybill instructions. The bill given,was different from what was agreed. I however paid the agreed rate by 0855 hrs and immediately sent them the MPESA confirmation msg. Five minutes later I recd a text that payment still not reflecting. I got concerned, because they wouldn't let my guest go. The manager Timothy calls me and was extremely rude to me saying you haven't paid, and we do not give any credit. He kept insisting that you need to pay and that the text i sent was not genuine. I said you call safaricom as the vendor and confirm the msg i sent you, he is like that is not our job, you just haven't paid.I did call safaricom and they confirmed that the money was sent and the hotel had also received the text around the same time I did. I called Timothy again saying I spoken to safaricom and they have asked that you call them. He still rudely kept saying that that is not our job and had the audacity to tell me to go there and pay, only then would they release the guest. All this time, nearly more than 25 mins, my guest stood there, was very embarrassing and humiliating. Finally few minutes later, front desk texts me that guest has left and we are sorting out the issue internally with our accounts dept. There was a clear lack of coordination between front desk and accounts, for which my guest and I had to go through a humiliating experience. I texted the manager and demanded an explanation and clarification and apology. After several texts, he sent a meaningless text saying, we are sorry. Why was the guest detained, why was he so rude, what did he refuse to communicate with safaricom and why in the end did they let the guest go, if they claimed not to have recd the confirmation text. EastlandHotel, Sales & Marketing Manager at Eastland Hotel Nairobi, responded to this review Dear hhebs2019,Thank you for taking time to give us your feedback.Eastland Hotel is conveniently located just less thatn 20kms from the Jomo Kenyatta International airport and surrounded by great social and shopping network thus giving our guests the best relaxing and convenient facility. We sincerely convey our deep apologies for not being able to match your expectations on this visit. It is reviews such as yours that help us to improve on our services every day. Our staffs are continuously undergoing training in order to improve on their service delivery as part of the many projects The Eastland Hotel management has embarked on that also includes an upgrade of the hotel facilities like the double glazing of our guest rooms to warrant guest comfort. We were able to establish that there vwas a serious network downtime during your guest's checkout that delayed the process and though the network problem is beyond our control, we apologise for the communication between you and our staff. The above mentioned staff is no longer working with Eastland Hotel. We would be pleased to host you during your next visit to experience the new level of customer service at Eastland Hotel.Much regards,

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• User:KaiUWulff

  Trip type: Business

  Chinese experience

  05 Mar 2019

  The hotel's location is great if you have business in Upperhill or Kilimani. The standard is for sure not a 4 Star but a solid performance with a very Chinese flair. The whole area is becoming more and more like Chinatown, not a bad thing but worth noting.The hotel itself could use and upgrade. The conference facilities are in the basement and it is not really a posh place to invite clients to. EastlandHotel, Sales & Marketing Manager at Eastland Hotel Nairobi, responded to this review Dear KaiUWulfWe sincerely thank you for choosing to stay with us at Eastland Hotel Nairobi and giving us your feedback. We appreciate the positive comments that you made about our convinient location and our customer service. While we are glad that you had a wonderful stay at our hotel, we also note that you had some concerns about some of our conference rooms at the basement. Our hotel management has always noted our guest preferences to ensure we provide the best services. We have 5 modern conference and meeting rooms located at the lower ground floor and also the VIP meeting rooms at the ground floor that all available for use by any of our clients. Eastland Hotel accomodates all naitionalities and infact our majority of clients are africans and Europe clients, however the hotel is by a chinese investor and by that we have many other valuable clients also from the chinese market.We have taken your review positively and will ensure we continue exceeding our guest’s expectations by improving on every area you have mentioned.Much Regrads,

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