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Fairmont The Norfolk

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Fairmont The Norfolk

locationNairobi, Nairobi

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About Fairmont The NorfolkAbout Fairmont The Norfolk

Location

The hotel is situated only 3 km from the heart of the city centre. The Nairobi railway station is located 5 km away. The main convention centre and trade fair grounds are 3 km away. The hotel is 20 km from the primary airport, Jomo Kenyatta International Airport, and the Wilson Airport is located 15 km away.

Facility

The hotel was built in 1904. The hotel welcomes guests in a 2-storey building with a lift and 168 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage (no extra charge) and a car park (no extra charge). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. Active guests can enjoy golf. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Entertainment options and leisure facilities include an entertainment programme and live music.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Fairmont The Norfolk Amenities at Fairmont The Norfolk

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Protective equipment for employees

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

985

Very Good

483

Average

128

Poor

69

Terrible

53

Recent Reviews: 1718

  • User:Linda L

    Trip type: Solo travel

    Wonderful hotel

    rating13 Jun 2026

    I stayed here for 2 nights before going on safari. A lovely hotel. Very comfortable rooms. Most comfortable bed. What makes this hotel outstanding is the staff. They all go above and beyond to make one's stay memorable Nothing is too much trouble. They all ask repeatedly if there is anything one wants or needs. They are helpful, courteous, friendly. It is a home from home. I can recommend it unreservedly. Coming back to Nairobi I would never stay anywhere else Fairmont Kenya, Sales at Fairmont The Norfolk, responded to this review Dear Linda L,Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are delighted to hear that you found our hotel to be comfortable and that our staff provided you with exceptional service. Our team strives to create a welcoming atmosphere, and it is gratifying to know that you felt at home during your visit. We appreciate your recommendation and look forward to welcoming you back to Nairobi in the future.Kind Regards,Mr. Russel StoreyCluster General Manager& Fairmont The Norfolk Team

  • User:tmtm1986

    Trip type: Couples

    Wonderful stay

    rating13 Jun 2026

    A wonderful hotel with charm and tradition. Kamande and all the team at the Lord Delamere restaurant made our stay very special. A great experience Fairmont Kenya, Sales at Fairmont The Norfolk, responded to this review Dear Theo,Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that you enjoyed the charm and tradition of our hotel and that Kamande and the team at the Lord Delamere restaurant contributed positively to your experience. We look forward to welcoming you back in the future.Kind Regards,Mr. Russel StoreyCluster General Manager& Fairmont The Norfolk Team

  • User:KnitLove

    Trip type: Solo travel

    Restful Luxury

    rating09 Jun 2026

    Terrific place to take a rest in between activities. Excellent food, wonderful service, beautiful hotel. Special thanks to several members of the team who really made my stay special: Chrispinus, Christopher, Kanja, Sydney. But honestly everyone was ever so lovely and helpful. Would stay again! Fairmont Kenya, Sales at Fairmont The Norfolk, responded to this review Dear Knitter,Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed the restful luxury, excellent food, and exceptional service provided by our team. Your kind words will surely be shared with the staff members you mentioned.Kind Regards,Mr. Russel StoreyCluster General Manager& Fairmont The Norfolk Team

  • User:Clyde K

    Trip type: Family

    Customer Service

    rating06 Jun 2026

    The Food at CinCin Bar was amazing and fresh.Samuel is very polite waiter servicing as with amazing services Fairmont Kenya, Sales at Fairmont The Norfolk, responded to this review Dear Mr. K,Thank you for your wonderful feedback regarding your recent experience at CinCin Bar. We are thrilled to hear that you enjoyed the fresh food and that Samuel provided you with exceptional service. Your compliments will certainly be shared with our team.Kind Regards,Mr. Russel StoreyCluster General Manager& Fairmont The Norfolk Team

  • User:C S

    Trip type: Family

    " Great Hotel with a safari look"

    rating05 Jun 2026

    We stayed in the hotel for 2 nights before we went on safari. The people at the hotel were great. We arrived late at night and they had a full staff to help us. The grounds are very secure. I can't think of a better hotel to stay at before heading off. The setup was very safari like. Fairmont Kenya, Sales at Fairmont The Norfolk, responded to this review Dear C S,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and found our hotel to have a safari-like ambiance. It is gratifying to know that our staff provided you with excellent service, especially upon your late arrival. We appreciate your kind words and look forward to welcoming you back in the future for another memorable experience.Kind Regards,Mr. Russel StoreyCluster General Manager& Fairmont The Norfolk Team

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