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Four Points By Sheraton Nairobi Airport

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Four Points By Sheraton Nairobi Airport

locationNairobi, Nairobi

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About Four Points By Sheraton Nairobi AirportAbout Four Points By Sheraton Nairobi Airport

Location

This hotel warmly welcomes guests in Nairobi.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms include a king-size bed. Separate bedrooms are available. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers are ready and waiting on the terrace. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, a spa, a sauna, a steam bath and massage treatments.

Meals

Dining facilities include a restaurant, a café and a bar. The hotel offers a wide range of catering options. Half board and full board can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts payment by MasterCard.

Amenities at Four Points By Sheraton Nairobi Airport Amenities at Four Points By Sheraton Nairobi Airport

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Protective equipment for employees

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

16 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

677

Very Good

178

Average

34

Poor

8

Terrible

26

Recent Reviews: 923

  • User:Makhan C

    Trip type: Family

    Terrible service

    rating13 Jun 2026

    Terrible hotel with awful service. Arrived at the hotel from a safari and despite having a confirmation number and payment being taken ( which was also visible on my Marriotts App) they had no rooms available . On being moved to the Hurlingham I was advised at that hotel the Sheraton airport hotel had overbooked and hence I was being moved. This was not what the Sheraton Airport hotel had said who denied they had a booking. My advice to anyone travelling and staying there re check in advance and stay from this hotel despite its convenience - the Sangkara is a far better hotel for the price and service. A severely disappointed customer. Will kit stay at this hotel again despite travelling frequently to nairobi Natasha Grace, General Manager at Four Points by Sheraton Nairobi Airport, responded to this review Dear Makhanc2026Thank you for sharing your feedback. I sincerely apologize for the disappointment and inconvenience you experienced.After reviewing the matter, we found that your reservation was made through a third-party booking agent. At the time the booking request was received, our hotel had no available rooms and this information was communicated to the third-party agent. Unfortunately, the reservation was not reflected in our property management system, which is why our team was unable to locate a booking under your name upon arrival.I understand that from your perspective you had received a confirmation and payment had been processed, making the situation particularly frustrating. We regret the confusion and the inconvenience caused, especially after your travels. While we worked to secure alternative accommodation to minimize the disruption to your stay, we recognize that this did not meet your expectations.Please accept our sincere apologies for the experience and for any conflicting information you may have received during the process. We are reviewing the circumstances with the relevant parties to better understand how this occurred and to help prevent similar situations in the future.Thank you for bringing this matter to our attention. We value your feedback and regret that we were unable to provide the seamless arrival experience you deserved.Kind regards,

  • User:Polly P

    Trip type: Couples

    Great staff. Clean. Anne gave me a lovely pedicure. Danielle and Dennis helped find the laptop we left on the plane.

    rating10 Jun 2026

    People staff are great. Clean. Very nice and friendly and helpful Natasha Grace, General Manager at Four Points by Sheraton Nairobi Airport, responded to this review Dear Polly PThank you for taking the time to share your wonderful feedback and for choosing to stay with us.We are delighted to learn that you enjoyed our clean facilities and experienced the warm, friendly, and helpful service that our team strives to provide every day. It is especially rewarding to hear that Anne took great care of you during your pedicure and that Danielle and Dennis went above and beyond to assist in locating the laptop that was left on the plane.Your kind recognition of our associates means a great deal to us, and we will be sure to share your compliments with Anne, Danielle, Dennis, and the entire team. Feedback such as yours motivates us to continue delivering exceptional hospitality experiences.We sincerely appreciate your support and look forward to welcoming you back to Four Points by Sheraton Nairobi Airport in the near future.Warm regards,

  • User:MARIM332

    Trip type: Solo travel

    Best Hotel STAY in Nairobi!

    rating08 Jun 2026

    I had the BEST STAY EVER at the Nairobi Sheraton Four Points at the airport. Maurice started my trip off with a phenomenal ride from the airport to the hotel. I appreciate how prompt the shuttle was in getting me to and from the hotel. As someone with food allergies, I sometimes wonder if I'll be able to enjoy the complimentary breakfast. After meeting Chef Paul, I knew I was in good hands. He went above and beyond at all meal times to ensure I had meal options that met my needs. He was phenomenal and always offered service with a smile. I'd also like to give a HUGE shout-out to the front desk team and some additional restaurant team members. Joy, Annette, Norah, Judy, and Gloria each recognized my Marriott Bonvoy loyalty and treated me not as a guest but as a family member. As a solo traveler, I appreciated the kind words from them and the consistent check-ins. This hotel exceeded all my expectations and has set a new standard for what the Marriott experience should be at all their hotels. I've stayed in three different Marriott properties in Nairobi over the years and this is the only one I will stay in moving forward. I wish I could give this hotel 10 stars! As a Platinum Elite member, I've stayed at many Marriott hotels, and this one is among the best! Natasha Grace, General Manager at Four Points by Sheraton Nairobi Airport, responded to this review Dear Marim332Thank you for taking the time to share such an incredible review of your stay at Four Points by Sheraton Nairobi Airport.We are truly honored by your kind words and delighted to learn that this was the best stay you have ever experienced. Creating memorable experiences for our guests is what we strive for every day, and it is rewarding to know that our team exceeded your expectations.Your recognition of Maurice for his warm hospitality and reliable airport transfers is greatly appreciated. We are also especially pleased to hear that Chef Paul was able to accommodate your dietary requirements with such care and attention. Ensuring that every guest feels comfortable and well looked after is a priority for us, and Chef Paul will be thrilled to know he made such a positive impact on your stay.Thank you as well for highlighting Joy, Annette, Norah, Judy, and Gloria. We take great pride in recognizing and appreciating our Marriott Bonvoy members, and it is wonderful to know that their genuine care and personalized service made you feel like part of our family.Your comments about choosing our hotel as your preferred Marriott property in Nairobi and ranking us among the best hotels you have experienced as a Platinum Elite member are deeply humbling. Feedback of this nature inspires our team to continue delivering exceptional hospitality every day.We sincerely appreciate your loyalty and look forward to welcoming you back for another outstanding stay whenever your travels bring you to Nairobi.Warm regards,

  • User:Gloria M

    Trip type: Business

    Short but an amazing experience in Nairobi

    rating07 Jun 2026

    I had a layover at Nairobi and opted for the closest hotel to the airport. This one did tick every box. The staff made me feel noticed, especially at the Restaurants. At checkout, I met Juma, Gloria and Caroline, They were well engauging and very professional. They even offered a complimentary shuttle to the airport. My stay was amazing and I am looking forward to coming back. Cheers. Natasha Grace, General Manager at Four Points by Sheraton Nairobi Airport, responded to this review Dear Q4O1SAgloriamThank you for taking the time to share your wonderful feedback.We are delighted to hear that your layover stay with us was such a positive experience and that our convenient location near the airport met your expectations. It is especially rewarding to know that our team made you feel genuinely welcomed and recognized throughout your stay.Your kind recognition of Juma, Gloria, and Caroline will certainly be shared with them. They will be thrilled to know their professionalism, engaging service, and hospitality helped make your stay memorable.We are also pleased that you enjoyed our restaurant experience and appreciated the complimentary airport shuttle service. Creating seamless and enjoyable experiences for our guests is always our goal.Thank you for choosing us during your visit to Nairobi. We truly appreciate your recommendation and look forward to welcoming you back for another amazing stay in the near future.Warm regards,

  • User:Mbuitu J

    Trip type: Business

    PROFESSIONAL SECURITY SEARCHES WITH CUSTOMER CARE SKILLS AND SERVICE WITH AUTHENTIC WARM WELCOMING.

    rating03 Jun 2026

    Four points by Sheraton Nairobi airport is excellent hotel within the JKIA airport. I will like to congratulate the security team at the hotel. I was embraced with the security searches from the main entrance to the lobby area. I liked the security team with customer care skills/ service and a warm welcoming to the hotel. Mostly I will like to thank the security officer by the name DUKE who welcomed me and assisted me to reception for my check-in. He acted PROFESSIONALLY AND AUTHENTICALLY. Natasha Grace, General Manager at Four Points by Sheraton Nairobi Airport, responded to this review Dear MbuituJThank you for choosing Four Points by Sheraton Nairobi Airport and for taking the time to share your experience.I am truly delighted to read your kind comments regarding our hotel and, in particular, our Security Team. The safety and comfort of our guests remain our highest priorities, and it is gratifying to know that you appreciated the thorough security measures in place from the moment you arrived.Your recognition of our team's customer service, professionalism, and warm hospitality is greatly appreciated. I am especially pleased to learn that Duke made such a positive impression during your arrival. His professionalism, authenticity, and willingness to personally assist you with your check-in exemplify the service standards we strive to deliver every day. I will personally share your compliments with him and the entire Security Team, as I know they will be encouraged by your recognition.Thank you once again for your generous feedback. We are honored to have been part of your journey and look forward to welcoming you back to Four Points by Sheraton Nairobi Airport in the near future.Warm regards,

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