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Palacina The Residence & The Suites

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Palacina The Residence & The Suites

locationNairobi, Nairobi

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About Palacina The Residence & The SuitesAbout Palacina The Residence & The Suites

Location

This hotel welcomes guests in Nairobi.

Facility

This hotel has a lift and a reception desk. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and a fan. Guests can enjoy the garden view from a balcony or terrace. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a stovetop, a microwave and a tea/coffee station. There is also a washing machine, an ironing set and a tumble dryer. A telephone, a television with satellite/cable channels, a CD player, a DVD player and WiFi (no extra charge) ensure optimal comfort. Guests are always kept up-to-date thanks to the daily paper provided. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments. An entertainment programme and live music are also options for entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.

Amenities at Palacina The Residence & The Suites Amenities at Palacina The Residence & The Suites

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

707

Very Good

87

Average

17

Poor

6

Terrible

9

Recent Reviews: 826

  • User:400yassin

    Trip type: Friends getaway

    Our Home Away from Home

    rating08 Jun 2026

    My friend and I had the privilege of staying at Palacina, and our experience was truly exceptional. Every part of the hotel reflects the tremendous thought, care, and attention to detail that went into its design. The property is beautifully maintained, and its location is perfect—conveniently situated and easily accessible to many key attractions and destinations.We would like to extend our sincere appreciation to Samson, Caroline, Hezron, Sean, and Tony (apologies if we have missed any names), as well as the entire hotel team. The level of hospitality and professionalism demonstrated by the staff was outstanding and played a significant role in making our stay so memorable.We look forward to returning in the future and will undoubtedly choose Palacina again as our home away from home.Thank you all for your dedication and excellent service—keep up the fantastic work!Y & P GM TZC, General Manager at Palacina The Residence & The Suites, responded to this review Thank you for taking the time to share your wonderful experience at Palacina. We’re delighted to hear that our hospitality contributed to a memorable stay.We greatly appreciate your kind words about our team and i will be sure to pass along your compliments to Samson, Caroline, Hezron, Sean, Tony, and the entire staff for their warm welcome and professionalism.We look forward to welcoming you back soon and making Palacina your home away from home once again.

  • User:Alane C

    Trip type: Friends getaway

    ★★★★★ Exceptional Stay at Palacina The Residence & The Suites, Nairobi

    rating30 May 2026

    My stay at Palacina The Residence & The Suites was truly outstanding. From the moment I arrived, I was welcomed with genuine warmth and professionalism. The hotel offers a perfect blend of luxury, comfort, and tranquility, making it feel like a home away from home.The rooms were spacious, beautifully maintained, and exceptionally clean. The peaceful atmosphere, lush surroundings, and excellent amenities made it easy to relax and enjoy every moment of my stay. The dining experience was wonderful, and the overall attention to detail throughout the property was impressive. The hotel is widely praised for its spacious accommodations, exceptional cleanliness, and attentive service, and it certainly lived up to that reputation. What truly made my visit memorable, however, was the incredible staff. A special thank you to Sampson, whose kindness, professionalism, and genuine care stood out throughout my stay. He went above and beyond to ensure that every need was met and made me feel valued as a guest. Employees like Sampson are a true asset to Palacina and are a big reason why guests look forward to returning. Other guest reviews have also highlighted Sampson’s thoughtful and engaging service. I highly recommend Palacina to anyone visiting Nairobi, whether for business or leisure. The combination of beautiful accommodations, outstanding hospitality, and exceptional staff creates an experience that is second to none. I look forward to returning in the future.Thank you, Sampson and the entire Palacina team, for making my stay so special! 🌟🌟🌟🌟🌟 GM TZC, General Manager at Palacina The Residence & The Suites, responded to this review Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your stay at Palacina The Residence & The Suites was exceptional and that our warmth, luxury, and tranquility met your expectations.We are especially glad that Sampson stood out with his kindness and professionalism. We will share your kind words with him and the entire Palacina team as a reminder of the high standard of service we strive to sustain for all guests.Thank you again for recommending Palacina to others visiting Nairobi. We look forward to welcoming you back for another memorable stay.

  • User:Gracie K

    Trip type: Friends getaway

    Memorable Stay!

    rating24 May 2026

    Had a great stay. The serene atmosphere is awesome and the staff were really vibrant including Esborn at the reception who was so helpful. Will come back for sure GM TZC, General Manager at Palacina The Residence & The Suites, responded to this review What a wonderful note to read and thanks for staying with us! ...We’re so pleased that our atmosphere and service stood out during your visit.Esbon is a fantastic team member, and we’re happy his help made a difference. I will share your compliments with him and the rest of the staff.We can’t wait to welcome you back for another memorable stay.

  • User:John M

    Trip type: Friends getaway

    Great stay at Palacina and highly recommend

    rating12 May 2026

    Great stay at Palacina !!! Room was spacious, very clean and super comfortable. Breakfast was great and the service at all times, from all staff, thru out was the best. The lounge and dinner/breakfast area is set in a lush canopy of trees and shrubs and loved eating and having beers there. Also, several restaurants and bars within very close walking distance. Highly recommend. GM TZC, General Manager at Palacina The Residence & The Suites, responded to this review Thank you for the fantastic review. We’re so glad you enjoyed our spacious suites, great breakfast, and attentive hospitality, as well as the leafy lounge area and nearby dining options... We’d be delighted to welcome you back to Palacina anytime and we look forward to seeing you again.

  • User:202mercym

    Trip type: Family

    Pleasant, always

    rating07 May 2026

    We are regulars at Palacina. Our expectations are met 95% of the time and when something goes wrong, as life isn't perfect, we are always pleased by the effort the team makes to rectify it. We love the leafy green environment with the lively sound of the river.We love the pool, gym and sauna. We might try a massage one day, but these three are sufficient for our active lifestyle. We love breakfast. An orchard of fruit, tons of delicious, fluffy pastries. Shout out to Chef Mohammed. Chef, hope you'll try the Greek pastries we talked about. Just one thing: the apartment block is cold! Palacina, get some heaters in there. We are not all trying to get AC in May-June weather :) GM TZC, General Manager at Palacina The Residence & The Suites, responded to this review We’re so happy to hear you’ve had great experiences at Palacina! It’s wonderful to know you enjoy the leafy setting, the river’s sound, and our pool, gym, and sauna. We’ll be sure to pass your compliments to Chef Mohammed—he’ll be thrilled to hear your praise.Thanks for the heads-up about the apartment being a bit cold. We want you to be comfortable, and we do have portable heaters plus extra duvets & blankets available. If you’re planning another stay, tell us any comfort tweaks you’d love and we’ll do our best to accommodate.Thanks again for being a valued guest. We can’t wait to welcome you back to your home in Nairobi.

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