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The Concord Hotel & Suites

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The Concord Hotel & Suites

locationNairobi, Nairobi

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About The Concord Hotel & SuitesAbout The Concord Hotel & Suites

Location

This hotel warmly welcomes guests in Nairobi.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator, a microwave and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at The Concord Hotel & Suites Amenities at The Concord Hotel & Suites

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

163

Very Good

67

Average

21

Poor

20

Terrible

14

Recent Reviews: 285

  • User:ryang911

    Trip type: Friends getaway

    Above and Beyond Customer Service from Marion at Concord Suites

    rating10 May 2026

    We had a really great stay at Concord Suites and a big part of that was thanks to Marion. She kindly upgraded our room and went out of her way to help with all the smaller requests throughout our stay, which made a huge difference.The room itself was spacious, comfortable and excellent value for money. Everything felt smooth and well looked after from start to finish.Marion’s customer service was genuinely exceptional; warm, attentive and always willing to help. She made us feel really welcomed and taken care of. Would definitely stay here again.

  • User:Graeme R

    Trip type: Business

    Concord Comfort and Customer Service

    rating10 May 2026

    The Concord Hotel is well located and extremely suitable for business travel. The suite was quiet, comfortable and well appointed.Special mention must be made of the professional and efficient welcome and service of Rosaline at Reception. Her customer service was outstanding, and a credit to the Concord Hotel.

  • User:Bhavesh P

    Trip type: Family

    A Five-Star Urban Oasis in the Heart of Parklands

    rating07 Apr 2026

    If you are looking for a blend of luxury, convenience, and top-tier dining in Nairobi, The Concord Hotel & Suites is an absolute gem. From the moment I arrived, the experience was seamless. The hotel strikes a perfect balance between a sophisticated business environment and a relaxing retreat.World-Class DiningOne of the biggest highlights of The Concord is the diversity of its restaurants. You don't even need to leave the hotel to experience some of the best flavors in Nairobi:Umami Oriental Restaurant: The Asian fusion here is exceptional. Whether you’re in the mood for sushi or authentic Chinese dishes, the flavors are bold and the presentation is artful.Bonhomie: This is the perfect spot for a more relaxed, continental gourmet experience. The terrace has a wonderful, airy atmosphere that is perfect for a long lunch or a business meeting.Aer Lounge: For the best way to end an evening, head to the rooftop. The views of the Nairobi skyline at sunset are breath-taking, and the cocktail menu is expertly crafted.Excellent Service & AmenitiesThe service is what truly sets this hotel apart. The staff are incredibly attentive and go out of their way to ensure every request is handled promptly and with a smile. It’s clear that guest satisfaction is a high priority here.The amenities are equally impressive. I highly recommend taking advantage of the indoor heated swimming pool—it’s a rare find in the city and perfect for a relaxing dip regardless of the weather. For those who like to keep up with their fitness routine, the gym and health club are well-equipped and maintained to a very high standard. After a workout, the sauna and spa services offer a perfect way to rejuvenate. Ecommerce Team, Other at The Concord Hotel and Suites, responded to this review Dear Guest,Thank you for your outstanding and detailed review. We are truly delighted to read your kind words and to know that your experience at The Concord Hotel & Suites lived up to your expectations.It’s wonderful to hear that you enjoyed the variety and quality of our dining options, from Umami Oriental Restaurant to Bonhomie and the Aer Lounge. Your appreciation of the flavors, ambiance, and rooftop views means a great deal to us.We are especially grateful for your recognition of our team. Providing attentive and seamless service is something we take great pride in, and your feedback is a great encouragement to all of us.We’re also pleased that you were able to enjoy our amenities, particularly the indoor heated pool, gym, and wellness facilities. It’s always our goal to create a space where guests can both relax and feel at home.Thank you once again for your thoughtful recommendation. We look forward to welcoming you back for another exceptional stay.Warm regards,The Concord Hotel & Suites Team

  • User:Culture03725758935

    Trip type: Couples

    Had a great stay at Concord Hotel Nairobi. The place is clean, modern, and very comfortable. Staff were

    rating05 Apr 2026

    From the moment we arrived, the staff were warm, welcoming, and very attentive. The hotel itself is clean, modern, and beautifully maintained. Our room was spacious, comfortable, and perfect for a relaxing stay.We really enjoyed the facilities — especially the pool and dining options. The food was delicious with a good variety to choose from, and everything felt well organized and high quality. Ecommerce Team, Other at The Concord Hotel and Suites, responded to this review Dear Guest,Thank you so much for your wonderful review and for choosing to stay at The Concord Hotel Nairobi. We’re delighted to hear that you had a great experience with us.It’s especially rewarding to know that you found our hotel clean, modern, and comfortable, and that our team made you feel warmly welcomed and well taken care of from the moment you arrived. Your kind words about the spacious room, facilities, and overall ambiance truly mean a lot.We’re also very pleased that you enjoyed the pool and our dining options, and that the quality and variety of food met your expectations.Thank you once again for your thoughtful feedback. We look forward to welcoming you back for another relaxing and enjoyable stay.Warm regards,The Concord Hotel Nairobi Team

  • User:Deepak K

    Trip type: Business

    Good hotel with worst Indian food

    rating06 Nov 2025

    It was a good hotel onceBut now due to traffic and poor roads reaching here takes time and if you want to have some conference here, the guest would skip it due to above issue.Atmosphere is ok, not badRooms are reasonable ok but bathrooms need upgrades Cleanliness will get 8 ot of 10 marks But the frustrating issue is their Indian food,Indian guests choose this hotel for availability of Indian food and close proximity with Diamond plaza, but now the food quality has deteriorated Mostly the Indian food they made is either not properly cooked or tastelessThe morning breakfast is always very cold (cold prantha, cold chapati, cold puri)And weird combination like puri with Aalu BainganSo in short, if your priority is Indian food then this is not the right option

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